sales operations manager resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Dedicated and dependable professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Committed to streamlining procedures while optimizing employee talent. Impactful Operations Manager with proven track record in Operations leadership and Sales and strong project management, strategic communications and cross-collaboration influencing skills. Independently oversees objectives and key results to achieve budgets and growth plans. Passionate about creating enriching work environment, developing people and creating opportunities for top performers.

  • Time Management
  • Organization
  • Decision Making
  • Interdepartmental Collaboration
  • Performance Evaluations
  • Verbal and Written Communication
  • Problem Solving
  • Detail-Oriented
  • Staff Training and Development
  • Sales Projections
  • Customer Service
  • Operating Procedures and Policies
  • Customer Complaint Resolution
  • Budgeting and Expenditures
  • Business Analytics
  • Operations Management
Work History
Sales Operations Manager, 05/2021 to 12/2021
Salesforce.Com, Inc.Salt Lake City, UT,
  • Create discount codes for daily deals, promotions, discount groups, and pop up events
  • Performed all voids needed on sales floor, and reimbursements/replacements
  • Managed staff of 60+ sales associates
  • Worked closely with Inventory, Merchandise and Customer Service departments to ensure sales floor is always presentable and all customer issues are solved in timely and efficient manner
  • Organized and conducted all daily sales department meetings
  • Performed troubleshooting assistance for all staff through POS system
  • Assisted with hiring/interviewing over 200+ staff members company wide between all departments
  • Prepare sales floor staff with proper information and documents needed to have successful shift
  • Handle all customer de-escalations
  • Worked closely with GM and Assistant GM to improve operations and sales goals.
  • Recommended sales strategies for improvement based on regular market research and competitor analysis.
  • Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
Sales/Delivery Manager, 12/2019 to 05/2021
CrossmarkDes Moines, IA,
  • Run Valuation Reports of current product
  • Prepare and package all delivery orders for day
  • Ensure all drivers for day has all equipment need for day
  • Update SOP's for delivery department
  • Daily case and safe inventory counts
  • Assign terminals to drivers and track their routing for their shift
  • In charge of filling absent employees shifts
  • Enforce rules and new policies
  • Transferring product throughout department to improve sales
  • Maintain steady level of inventory in each drivers case
  • Collect all cash drops from drivers
  • Keep track of petty cash and solve any discrepancies
  • Train production support when necessary
  • Create schedule for each week for all drivers, production support, and other managers
  • Maintain fleet vehicles to ensure have all correct equipment inside vehicle and are running properly for day
  • Handle anywhere from $2,000-$40,000 worth of cash daily
  • Settle and solve all customer complaints/concerns
  • Oversee daily operations/work flow
  • Managed resources effectively to avoid unnecessary delivery delays
Trip Support Specialist Manager, 06/2015 to 12/2019
TTC, Destination AmericaCity, STATE,
  • Oversee management of trip supplies for North America, South America, Canada, Alaskan accounts,
  • Custom Groups and Key Accounts
  • Correspond with marketing teams to understand new brand requirements
  • Properly coordinate supplies needed for several operators for all regions
  • Organize, assemble, and ship all Travel Director's supply boxes and electronics needed for each departure operated by all brands
  • Coordinate with transportation team to ship motor coach companies their projected supplies needed from brands
  • Work closely with Operations and Field Team to assure all Tour Directors specific needs are satisfied
  • Track and receive all Tour Directors finance returns
  • Partnered with IT department to request electronic materials and keep all electronic up to date
  • Provided efficient and timely solutions for any computer or tour issues
  • Ensure all third parties who run branded tours have all supplies needed for projected season
  • Project total amount of supplies needed for each region and supplier/operator for year
  • Maintained impeccably clean working area, desk and warehouse to keep inventory organized
  • Kept constant track of supply inventory for all brands
  • Assist as needed with Tour Directors yearly meetings
  • Assist President and Director with various projects throughout year
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
Operations Coordinator, 06/2015 to 10/2018
TTC- Contiki HolidaysCity, STATE,
  • Create manual rooming lists for all hotel properties tours visit
  • Main point of contact for all hotel properties
  • Prepare documents for all US and Canadian tours
  • Fulfilled all merchandise orders for Tour Managers
  • Created UPS Shipping Labels for all packages being sent domestic and internationally
  • Extensive knowledge in Excel, Microsoft Word, Outlook, Tropics, TOPS, Full Contact, UPS World Ship,
  • Publisher, Full Contact, Salesforce and Trello experience
  • Assigned projects completed in timely manner
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Devised processes to boost long-term business success and increase profit levels.
  • Oversaw day-to-day operations of large teams across several sites.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Associate: Business Management, Expected in 08/2017 to Fullerton College - Fullerton, CA
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Fullerton College

Job Titles Held:

  • Sales Operations Manager
  • Sales/Delivery Manager
  • Trip Support Specialist Manager
  • Operations Coordinator


  • Associate

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: