sales operations manager resume example with 18+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

-Engaging Sales and Operations Manager committed to providing outstanding customer service while maximizing sales. Positive role model focused on team leadership, personnel support and customer relationship building. Offering 15 years of experience in answering routine product questions and meeting assigned targets and results.MISCELLANEOUS INFORMATION PERTAINING TO THIS POSITION:

-Extensive knowledge in Microsoft Office Suite; including PowerPoint, WORD, and Excel.

-Available to work flexible hours and travel as needed -Ability to work well with customers/peers/colleagues and all stakeholders

-Able to prioritize tasks based on the needs of the business/organization and manage/lead others in this as well

-Ability to work well with other organizations and teams and foster a positive and healthy professional relationship.

-Knowledge of Performance Feedback

  • Auditing
  • Broadcasting and Marketing
  • Coaching
  • Corporate Training
  • Customer Relationship Manager
  • Leadership
  • Mentoring
  • Presentations
  • Profit and Loss Management
  • Program Management
  • Project Management
  • Reporting
  • Safety
  • Inventory control procedures
  • Retail loss prevention
  • Excellent communication skills
  • Business development
  • Market research and analysis
  • Sales development
  • Outgoing personality
  • Verbal/written communication
  • Customer- and service-oriented
  • Listening skills
  • Superb time management
  • Written and oral communication skills
  • Sales expertise
  • Retail merchandising expertise
  • Reliable and punctual
Education and Training
Georgia Southwestern State University Americus, GA, Expected in 09/2012 Specialist Graduate Degree : Team/Teacher Leadership & Management - GPA :
Troy University Dothan, AL, Expected in 05/2010 Master of Science : Organizational Leadership - GPA :
Piedmont College Demorest, GA, Expected in 09/2006 Bachelor of Science : Geology and Applied Mathematics - GPA :
Keurig Dr Pepper - Sales & Operations Manager
Leavenworth, KS, 02/2018 - 05/2021
  • Safety Coordinator & Site Emergency Operations Point of Contact.
  • Program Management (beginning to end).
  • Salesforce Experience.
  • Corporate Staff Development Lead.
  • Lead Regional Mentor Manager for new managers.
  • Corporate Training and Compliance Territorial Lead.
  • High level of experience in analytical reporting, daily reporting on KPI (Key Performance Indicators).
  • Managed third party vendors as well as multiple contract internal employees.
  • Profit & Loss strategist at a regional level.
  • Customer Relationship Manager (CRM) duties including sales, maintenance, upsell, and retention along with servicing.
  • Supervise multiple sales and operations managers within multiple locations.
  • Positive growth in all sales metrics.
  • Nominated by leadership to serve as a Social Media Ambassador for Southeast Territory.
  • Territory Subject Matter Expert for auditing, compliance and operations.
  • Developed and Delivered Peer Coaching Session with regional managers.
  • Digital Marketing Lead.
  • Scheduling, inventory, merchandise resets, sales, performance and operational coaching, feedback, community events, outreach in neighborhood events, and other general store management duties.
  • Led inventory transition at multiple Authorized Retail locations to Point of Sale System functionality as part of the program management team.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Processed orders through company system and coordinated product deliveries.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Acted as point of contact for internal and external customers across departments.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Worked with fellow sales team members to achieve group targets.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Surpassed daily sales goals 90% by cross-selling broadband and premium television services and promoting additional products.
  • Prepared cash deposits up to $10,000 with zero discrepancies.
  • Offered product and service consultations and employed upselling techniques.
Altice Usa - Retail Sales Consultant
Newport, AR, 02/2016 - 01/2018
  • Managed Operations including all aspects of Merchandise, Inventory, Cash, and Audit.
  • Served as Manager on Duty.
  • Continually analyzed historical metrics and real time metrics in order to identify areas of opportunity for coaching to create a successful sales environment.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Worked with off-site locations to find desired items for customers.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Utilized strong customer service skills to meet and exceed sales goals 100% of the time.
  • Managed deposits, financial transactions and business inventory.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Generated brand awareness and positive product impressions to increase sales.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Fooda - Teacher & Administrator Intern
Foster City, CA, 07/2008 - 12/2015
  • Developed curricula based on state standards for various subject matters and generated interactive lessons to present data to teachers, school staff and students.
  • Developed presentations for various community and governmental agencies.
  • Served on state board review for Georgia Milestones Physical Science, Biology, and Middle Grades Math Assessments.
  • Helped students build learning and study skills to achieve educational goals.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Differentiated instruction according to student ability and skill level.
  • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
  • Attended and participated in department staff meetings to brainstorm ideas on differentiation issues.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Worked outside normal hours to be available to answer parent and student questions.
  • Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
  • Motivated students to be more engaged in classes through applying positive reinforcement techniques.
  • Received recognition for contributions to innovative concepts in classroom instruction.
  • Developed and implemented lesson plans that addressed general students as well as those with individualized 504 plan as part of integrated classroom.
  • Participated in educational workshops to learn new techniques to bolster student participation in class.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Developed individualized lesson plans based on each student's IEP goals.
  • Mentored students needing extra assistance in understanding lessons or concepts.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Participated in workshops, trainings and conferences to improve educational skills.
Sam’s Club - Operations Associate
City, STATE, 12/2002 - 12/2009
  • Top Warranty Salesperson Recognition.
  • Selected as Operations team lead.
  • Regional Salesperson winner 4 times.
  • Handled returns of damaged products to respective suppliers, following all corporate return policies.
  • Moved freight within warehouse environment using pallet jacks and other equipment.
  • Identified needs of customers promptly and efficiently.
  • Completed Front End Operations with efficiency and accuracy, resulting in high performing customer ratings.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Enforced company policies, answered coworkers' questions and trained new personnel.

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Resume Overview

School Attended

  • Georgia Southwestern State University
  • Troy University
  • Piedmont College

Job Titles Held:

  • Sales & Operations Manager
  • Retail Sales Consultant
  • Teacher & Administrator Intern
  • Operations Associate


  • Specialist Graduate Degree
  • Master of Science
  • Bachelor of Science

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