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Sales Operations Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Accomplished professional with Sales Operations and management experience. Demonstrated the ability to work functional areas including Lottery sales at District office level, operations, inventory control, sales reporting, events organization, and retailer contracting. Familiar with identifying and addressing the needs of customers, retailer, and staff. Seeking a career as Field Sales Manager in which I can use my skills and experience to grow and become a valued member of the team.
Highlights
  • Can Do Approach
  • Professional Demeanor
  • District Sales and management
  • Superior Relationship Management
  • Promotes Strategic Direction
  • Creative Problem Solving
  • Organized and Self Motivated
  • Multi-level Communication/Influence
Accomplishments
Promoted to Sales Operations Manager after just one year of successful Retailer Contracting experience. Developed a Worker's compensation form to facilitate the reporting agency wide, which now became the official form for the policies and procedures on Injured worker reporting, and currently working on another form to report risk management drills and issues. Successfully assisted in the coordination, preparation and execution of the Florida State Fair "The largest State Promotional Event". 
Experience
Sales Operations Manager, 08/2012 to Current
Salesforce.Com, Inc. Louisville, CO,
  • Execute and monitor District Office Sales Operations
  • Motivate staff by recognizing achievements, active and hands-on interaction.
  • Manage a team of 5 employees.
  • Build relationship and partnership with mid-level managers.
  • Collaborate in planning, coordination, managing and execution of promotional events.
  • Conduct onsite training for new employees and coordinate training for current employees.
  • Work directly with Corporate Sales with the coordination of promotional merchandise for enhanced promotional programs assigned to corporate accounts.
  • Direct and coordinate activities related to claims processing, retailer contracting, and inventory control.
  • Manage District Office Budget.
  • Collaborate ordering dispensers and promotional merchandise to maintain district inventory.
  • Analyze performance metrics data and leverage it to coach and develop the team.
  • Monitored complaints and assisted in security related issues of Lottery fraud cases.
  • Spanish translator for Retailer contracting and security departments.
  • Evaluated performance of subordinates and measured metrics.
  • Customer service and conflict resolution.
  • Onsite IT Liason.
  • Onsite HR liaison.
  • Coordinate services for equipment/building maintenance.
  • Maintain and execute all Risk Management requirements and inspections in the facility.
  • Prepare budget approval requests, and expense reports.
  • Assist District Manager and Field Sales Manager with facings reports, and route re-organization.
  • Responsible for system maintenance of route changes.
  • Primary point of contact for the sales team, finance, and other departments.
  • Consistently ensure that business related activities are conducted with integrity at all times and that behaviour aligns with Lottery values.
Administrative Assistant I, 11/2008 to Current
Mercy Healthcare Branson, MO,
  • Customer service and Data entry - accurately and timely inputs.
  • Prepare documents, spreadsheets and databases to assist with reporting and tracking task.
  • Onsite IT Liason.
  • Prepare monthly reports for counseling data.
  • Prepare petty cash and expense reconciliation reports.
  • Coordinate services for equipment/building repair and maintenance.
  • Maintain and execute all Risk Management requirements and inspections in the facility.
  • Supervise a part-time employee.
  • Onsite HR Liason.
Support Service Assistant / Tutor, 05/2007 to 02/2008
Mindex Rochester, NY,
  • Collect data and generate reports based on percentages for Education center improvement.
  • Successfully prepare all reporting documents and spreadsheets for the programs.
  • Assist with budget guidelines.
  • Record keeping of orders placed by the programs.
  • Develop a weekly lesson plan for students in tutoring.
  • Assist with student tutoring.
Administrative Assistant, 01/2007 to 05/2007
Buehler's Grocery Coshocton, OH,
  • Primary contact bank financing related accounts.
  • Responsible for managing and monitoring accounts payables and receivables.
  • Responsible for obtaining DVM authorizations.
  • Monitor and maintain business credit accounts.
  • Primary point of contact for auto export sales.
  • Responsible for preparing company's payroll.
  • Preparation of sales contracts.
  • Maintenance and update of customer's accounts. 
  • Dealership inventory.
  • Dealership contact for inventory purchase, maintenance, and sales. 
Member Services Clerk / Jewelry , 11/2005 to 01/2007
BJ's Wholesale Club, Inc City, STATE,
  • Customer service
  • Cashier
  • Inventory control
  • Membership sales representative
  • Jewelry sales representative - responsible for sales, staging and maintenance of the Wholesale jewelry department.
  • HR Assitance in providing training and orientation of new hires.
Assistant Manager, 06/2003 to 08/2005
Phone World Corporation City, STATE,
  • Cellphone and contract sales representative for AT&T, Metro PCS, and T-Mobile.
  • Customer service
  • Problem-solving
  • Responsible for ordering, maintaining, and controlling store inventory.
Inbound / Outbound Sales Representative, 05/2003 to 01/2004
Work At Home Agent (HSN ) City, STATE,
Inbound sales call.
Customer service for items promoted through Home Shopping Network. Responsible for outbound sales (cold calls) to HSN customer to offer new products that would compliment their previous purchase. 
Sales Representative / Assistance Manager, 01/2000 to 05/2002
Cindy Motors City, STATE,
  • Worked with customers to find the vehicle they want.
  • Developed buyers by maintaining rapport with customers. 
  • Established and maintain customer accounts by performing cold calling to obtain sales lead.
  • Collaborated in the planning, organizing, and executing of vehicle sales events.
Education
Bachelor of Arts: Organizational Leadership and Project Management, Expected in Present
to
Saint Petersburg College - Clearwater, FL
GPA:
Associate of Arts: Business Administration, Expected in 2015
to
Hillsborough Community College - Ruskin, FL
GPA:
Associate of Arts: Financial Services, Expected in 2009
to
Axia College - University of Phoenix - Tampa, FL
GPA:
Languages
English
Spanish
Skills
Admirable customer service
Proficient to negotiate with customers
Proficient on budget planning,  control, and reporting
Planification, coordination, and execution of Promotional Events
Proficient to write reports and correspondence
Inventory management

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Resume Overview

School Attended
  • Saint Petersburg College
  • Hillsborough Community College
  • Axia College - University of Phoenix
Job Titles Held:
  • Sales Operations Manager
  • Administrative Assistant I
  • Support Service Assistant / Tutor
  • Administrative Assistant
  • Member Services Clerk / Jewelry
  • Assistant Manager
  • Inbound / Outbound Sales Representative
  • Sales Representative / Assistance Manager
Degrees
  • Bachelor of Arts
  • Associate of Arts
  • Associate of Arts

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