sales operations manager resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Supply chain professional with 8+ years of diverse experience in fashion business development, global supply chain management, demand planning and operations in Fashion, Diagnostics, CPG & Retail.

  • Global Supply Chain Management Market Analysis
  • E-commerce
  • SAP & JDE
  • Logility
  • Third-Party Logistics (3PL)
  • Inventory Management
  • Microsoft Excel (Excel , PowerPoint & Word)
  • B2B & D2C
  • Budget management, Innovation, Production Management
  • Asana Certified Pro
  • Analytical problem solver
  • SCRUM master
  • Lean/Agile Supply Chain Methodologies
Work History
Supply Chain Manager, 01/2022 - Current
Booz Allen Hamilton Inc. Baltimore, , USA
  • Managed distribution network, logistics, trade compliance and warehouse management.
  • Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
  • Applied insights of global economics and marketing to implement pricing strategies and channels.
  • Balanced demand and supply while aligning volume and mix to achieve production objectives.
  • Identified, selected and maintained logistic suppliers and achieved optimum costs and service qualities.
  • Led change management initiatives and designed functional area infrastructure to support demand planning and supply strategy.
  • Applied supply chain management knowledge to provide sourcing and influence electronic mediated environments.
  • Improved, standardized and documented planning and scheduling processes.
Sales Operations Manager, 07/2021 - 12/2022
Salesforce.Com, Inc. San Francisco, , United States
  • Project Manage all new customer launches to ensure meeting every checkpoint on New Customer Launch Process, including but not limited to: contract negotiation, EDI set-up and testing, Supply Chain Vendor Guide review, and internal system setup.
  • Price List Maintenance and Distribution.
  • Distribute: Publish available sell-in assortment for each channel on appropriate price list.
  • Serve as liaison between cross-functional partners for item validation and correction System Wholesale Pricing Entry and Maintenance
  • Build and maintain pricing categories and tiers within internal system .
  • Set up account-specific off invoices in internal system for all upcoming promotions/contract.
  • Retail Customer Invoicing
  • Project Manage product registration for all new products make sure Product Development Team completes and act as point person for any questions
  • Brand: Update Brand decks, price lists, product images and copy and any other Brand assets.
  • Standardized and reduced email communications between employees by formulating and implementing field communication processes.
  • Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
Demand Planning Analyst (contract), 02/2021 - 07/2021
Kind Healthy Snacks Kansas City, , NY
  • Create 18-month sales forecast and purchase plan for all active, discontinued and new items worldwide by using Logility Value Chain solution software and Inventory Planning applications, as well as applying business and marketplace knowledge.
    • Focus on forecast accuracy and bias improvement.
    • Maximize sales of new products and support success of key collections while minimizing inventory liabilities. Monitor trends closely in order to adjust inventory levels in timely manner.
    • Engage in solution-based cross-functional communication that ensures business needs are met.
    • Partner with Merchandising, Marketing, and Operations cross-functional teams to ensure strategies, tradeoffs, and plans are transparent and fully integrated, including but not limited to SKU productivity, demand variability, product availability, and marketing support.
    • Utilize and share reports which monitor sales trends and inventory availability. Develop ad hoc reports as business needs dictate, including but not limited to focusing on key initiatives and new product.
    • Engage with Demand Planning team to achieve goals that align to Company strategic priorities and key results.

Customer Operations & Logistics Analyst, 10/2019 - 06/2020
KINDSNACKS City, , United States
  • Manage customers orders fulfillment process end-to-end (manual and EDI) ensuring data accuracy (items, pricing, promotions) to meet customers order and delivery requirements
  • Own customer case fill and on-time delivery with mindset to maximize both metrics
  • Analyze KPI metric data through reporting; collaborate with Management on service improvements and strategy when required
  • Ensure customers adhere to order guidelines and proactively recommend order management and process improvements to customers (order lead time and optimization)
  • Coordinate reverse logistics and customer reimbursement as needed in timely and accurate manner
  • Understand and take appropriate action to manage cost impact of order violations, order expedites, and other actions taken to deliver service against operational constraints and budgets
  • Support continued development and refinement of Customer Operations SOP's and metrics to drive continuous improvements in service, cost, and quality
  • Handle all correspondence in timely and effective manner through proactive and responsive communication to internal and external business partners
  • Ensure broker/customer/sales are apprised of any product availability issues
  • Act as liaison with Sales and Broker Partners to meet and exceed customer expectations
  • Update, maintain, and analyze customer account profiles, detailing pertinent requirements and communicate same to internal departments to ensure customer master data integrity
  • Evaluating logistics opportunities
  • Drive vendor compliance through collaboration with Finance, Third Party Logistics, and customers
  • Provide updated routing guidelines to third party logistics provider (3PL)
  • Partner with 3PL provider to resolve outstanding logistics issues
  • Handle special projects as assigned by Management
MASTERS: GLOBAL FASHION SUPPLY CHAIN MANAGEMENT: Supply Chain Management , Expected in 09/2019
LIM College - New York, NY
Status -
Master of Science: Bioinformatics, Expected in
NYU Tandon School of Engineering - Brooklyn, NY,
Status -
Bachelor of Technology: Biotechnology, Expected in 09/2009
Amity University - India ,
Status -

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Resume Overview

School Attended

  • LIM College
  • NYU Tandon School of Engineering
  • Amity University

Job Titles Held:

  • Supply Chain Manager
  • Sales Operations Manager
  • Demand Planning Analyst (contract)
  • Customer Operations & Logistics Analyst


  • Master of Science
  • Bachelor of Technology

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