sales operations manager resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and take on challenges.

  • Professional Skills:
  • Customer service focused
  • Sales Focused
  • Adaptability/flexibility
  • Great Communication skills
  • Problem solving
  • Team work
  • Leadership
  • Salesforce
  • Hubspot
  • Motivational Leadership
  • Zendesk
  • Aircall
  • Dialpad
  • Microsoft work
  • Microsoft Excel
  • Microsoft Powerpoint
  • New Business Opportunities
Work History
03/2021 to Current
Sales Operations Manager Cloudera NJ, State,
  • Sales Manager that built an entire Intake sales team and dispatch operations team from the gound up and created SOP flows.
  • Streamline procedures and implement better processes within the company and teams.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Identified gaps and problems within the company and departments.
  • Works closely with Supply, Marketing, Account Executives, Customer support, paralegals, attorneys and other Sales team leads.
  • Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
  • Recommended sales strategies for improvement based on regular market research and competitor analysis.
  • Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
  • Closing over $3,000,000 in revenue monthly with a low close lost rate of under 10% monthly.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Moved the entire company from Hubspot to Sales force.
  • Built out the companies IVR and moved the sales team from Dialpad to Aircall.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Monitored sales team performance, analyzed sales data and reported information to company heads and CEO.
  • Hired, supervised and coached 40+ employees on sales strategies to optimize performance.
  • Helped drive team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Monitored sales team performance, analyzed sales data and reported information to GM and Sales Head. EX: OKR'S and KPI'S
  • Helped Engineers and Dev team build out an automated app to attorneys.
11/2018 to 03/2020
Sales/Dispatch Operations Team Lead Brenntag Valdosta, GA,
  • Lead Team into producing a higher number of bookings through our call center in Waco, TX, Lubbock, TX and the Philippines
  • Worked remotely in home
  • Keep a daily KPI and tracking of sales and numbers
  • Kept track of revenue through bookings and report them to team leads
  • Helped set budget for sales and our call centers
  • Make schedule changes, adhere to call volume and staffing
  • Motivated and trained employees to maximize team productivity.
  • Instructed field sales team members on access and optimal leverage of CRM and other database technologies in cultivating customer relationships and driving sales performance.
  • Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
  • Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.
  • Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
  • Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
  • Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
03/2018 to 11/2018
Sales Assistant Caris Healthcare Sumter, SC,
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Assist Sales Manager in scheduling appointments and following up with potential clients
  • Fielded customer questions to share information about products, availability and pricing.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
10/2014 to 12/2016
Marketing Representative CORT City, STATE,
  • Short term Furniture rental company
  • Owned by Berkshire Hathaway
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Outside sales and marketing
  • Market and sale to apartment communities all over Denver about CORT
  • Go to property manager at communities to set up lunch and learns for staff
  • Explain the benefits of using CORT to leasing agents and property managers
  • Meet with Property management companies to discuss business and partnerships with CORT
  • Provide leasing offices with right marketing materials for potential clients
  • Keep staff up to date with changes and promotions within the company
  • Offer giveaways and lunches for most referrals to apartment communities
  • Log Daily goals and sales calls in salesforce.
  • Achieved or surpassed monthly and yearly sales goals on consistent basis.
  • Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
Expected in to to
High school Diploma:
Mountain Ridge High School - ,
Expected in to to
: Business Communications
Glendale Community College - ,

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Resume Overview

School Attended

  • Mountain Ridge High School
  • Glendale Community College

Job Titles Held:

  • Sales Operations Manager
  • Sales/Dispatch Operations Team Lead
  • Sales Assistant
  • Marketing Representative


  • High school Diploma

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