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sales operations manager resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Professionally, I'm a customer-oriented, strategic-thinking sales management professional who's been successful in cultivating partnerships, retaining top accounts and growing profitibility through creative process operationalization. I've modernized lead generation strategies, elevated customer experience and alleviated internal pain points.

Personally, I love to ski (ask me about Montana), see live music and embark on family adventures. As an ENFP with a passion for people and a background in theater I thrive in social situations and love making new connections.

Skills
  • Problem Solving
  • Interdepartmental Collaboration
  • Lead Identification and Generation
  • Territory Management
  • Staff Training and Development
  • Process Operations Management
  • Brand Development
  • Customer Order Management
  • Direct + Indirect Sales Execution
Education and Training
The University of Montana Missoula, MT Expected in 05/2009 Bachelor of Arts : Communication Studies - GPA :
Experience
Concentrix - Sales Operations Manager
Charleston, SC, 03/2020 - Current
  • Repeatedly recognized for top performance through fast-track advancements within the company, including 4 promotions in under 3 years, see below.
  • Account Executive, Public Venues. March 2020 - October 2020

Redesigned account mapping strategy to facilitate visibility into market share and track progress in the company's most challenging vertical. Generated new opportunities and nurtured existing projects through outbound phone calls, emails and other digital strategies.

  • Enterprise Account Manager & Business Development Representative. October 2020 - July 2021

Collaborated with sales support, product delivery and customer service departments to manage service delivery and build client retention.

Responsible for facilitating successful delivery, installation, customer follow up and financial reconciliation of $5M pipeline.

Developed and maintained process documentation providing enterprise-level analysis and operational insights

  • Sales Operations Specialist. July 2021 - December 2022

Optimized support functions essential to the sales team's success and productivity, as the key administrative owner of the Customer Relationship Management (CRM) tool. Led sales planning, development and account management to grow existing accounts and establish new opportunities.

  • Sales Operations Manager. December 2022 - present

Assign customer leads (including initial qualification) to the appropriate AE while managing CRM platform to facilitate clean data and ensure accurate forecasting and reporting

Collaborated with marketing, product and service departments to determine project road maps and develope a unique product marketing strategy to drive profitability, reduce lag on the sales team and champion brand.

Led internal trainings on best practices and protocols.

Identified areas for improvement and implemented new processes to enhance overall company quality and performance.

Trugreen - Sales Representative
Rathdrum, , 12/2016 - 03/2020
  • Developed key customer and distributor relationships to increase sales and promote brand awareness across entire territory
  • Coordinated and maintained thorough sales routes to accommodate 200+ account visits monthly, strategized and readjusted seasonally
  • Leveraged CRM system to manage sales activities and track sales performance (averaged 20% above all sales KPIs including but not limited to specific SKU placement, live events, price features and staff trainings)
  • Received national leadership recognition as top 3 in the country for number of specialty draft placement sales in 2018. Receiver of customized "Best rep ever" mug from local distributor team
  • Planned and executed weeklong Regional Sales Meeting retreat in Burlington, VT in 2018 for 22 colleagues. Activated brand for 33,000 guests at World Cup Ski Races in Killington, VT 2017 & 2018.
Bios Corporation - Manager
Nashville, TN, 05/2012 - 10/2016
  • Created and implemented standard operating policies and procedures manual.
  • Hired, trained, and scheduled all FOH staff.
  • Designed, ordered, and displayed all merchandise and point of sale items. Established relationships with vendors, negotiated pricing, and managed delivery systems.
  • Managed inventory, receiving, and billing.
  • Maintained superior 4.5 star customer experience while facilitating a high velocity of sales. Increased average hourly transactions from 12/hr to 55/hr and grew merchandise gross sales by 400% in 4 years. Produced content across all social media platforms.
  • Planned and executed all on and off-site events. Represented business in television spots, radio shows, and print articles.

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Resume Overview

School Attended

  • The University of Montana

Job Titles Held:

  • Sales Operations Manager
  • Sales Representative
  • Manager

Degrees

  • Bachelor of Arts

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