Sales Operations Manager resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Impactful Director of Sales Operations with proven track record in sales leadership and operations and strong project management, strategic communications and cross-collaboration influencing skills. Independently oversees objectives and key results to achieve budgets and growth plans. Passionate about creating enriching work environment, developing people and creating opportunities for top performers. Determined and responsible [Job Title] with more than [Number] years of success boosting efficiency and streamlining procedures for [Type] groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Forward-thinking [Job Title] with extensive knowledge of [Area of expertise]. Known for success in [Type] industries and leading [Type] employees to complete [Type] tasks. Dedicated to efficient conflict resolution and excellent [Type] services. Customer-oriented General Manager with [Number] years of experience focused on increasing [Area of expertise] and [Area of expertise]. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering [Skill] and [Area of expertise]. Veteran [Job Title] with top-level skills in [Skill] and [Skill]. Likeable personality and customer-focused background coupled with expertise in [Area of expertise]. Ready to tackle new challenges and build success with exciting organization. Ambitious and results-oriented General Manager with over [Number] years of experience, creating strategic alliances with organizational leaders to effectively align with and support [Type] initiatives. Progress-driven planner adept at building and retaining high-performing teams. Enthusiastic [Job Title] with [Number] years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and [Action]. Focused on motivating staff and working with diverse personality types to drive improvements. Detail-oriented [Job Title] with [Number] years of [Type] experience. Expert in [Type] industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in [Area of expertise] and committed to punctuality. Talented professional with expert sales, [Skill] and [Skill] talents. Composed persona known for having excellent drive. Insightful [Job Title] with [Number] years of customer service experience. Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth. Strategic [Job Title] with [Number] years of experience leading and overseeing [Type] and [Type] business activities. Strong history of devising precise and targeted business operations plans, managing [Type] areas, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and [Type] initiatives while leading quick and efficient attainment of objectives. Executive-level Business Manager and entrepreneur with experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study]. Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Skills
SharePoint Power User
MS and GSuite Proficient
Global Admin for Laboratory Information Systems
Cloud Phone Systems
Effective leader
Budget development
Scheduling
Product development
Relationship building
Employee scheduling
Delegation
Staff training/development
Relationship development
Problem resolution
Business operations
Process improvement
MS Office
Team management
Operational improvement
Project organization
Program leadership
Team Building
Strategic Planning
Benefits administration
Succession planning
Equal opportunities facilitation
Company organization
Benefits and compensation management
Training programs
File and records management
Organizational Development
Risk management
Microsoft Office proficiency
Contract Negotiation
Recordkeeping
Labor relations
Records management
Multitasking abilities
Benefits and compensation
Inventory Management Procedures
Operational Efficiency
Logistics
Accounting Principles Knowledge
Company procedure adherence
Spreadsheet tracking
Deadline and scheduling management
Shipping Documentation
[Software] expertise
Document preparation
Supply system accounting
Vendor relationship management
Customer service skills
Project organization
Supervision
Training expertise
Experience
Sales Operations Manager, 11/2019 - Current Alteryx – Baltimore, MD,
Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
Identified, developed and launched innovative tools or systems to achieve sales strategies.
Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
Recommended sales strategies for improvement based on regular market research and competitor analysis.
Implemented and executed sales and operational policies, experiments and standards across multiple facilities and sub-brands.
Decreased [Timeframe] spending by [Number]% through effectively designing budgets using [Software].
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
Increased monthly gross sales from $[Number] to $[Number] and exceeded goals for sales, revenue and profit margins.
Trained [Number] new sales representatives on sales strategies and processes to reduce process gaps.
Attracted new clientele and developed customer relationships by hosting product-focused events.
Communicated product quality and market comparisons by creating sales presentations.
Owned all aspects of sales planning, development, and team and account management for central [Type] territory.
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Resolved all vendor and account problems efficiently while exceeding sales quotas by [Number]%.
Increased sales revenues to $[Amount] for [Type] services by leveraging effective negotiating skills.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Increased regional market share [Number]% within [Number] months.
Prepared sales presentations for clients showing success and credibility of [Type] products.
Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Accomplished sales goals and boosted revenue by $[Number] through product knowledge and customer relationship management.
Achieved sales goals of $[Amount] and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
Reduced allowance spending by [Number]% by improving timing and quality of operational processes.
Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in [Number]% revenue increase.
Maintained up-to-date knowledge of competitor products and pricing in market served.
Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings [Number]%.
Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
Sold products by developing relationships with network of [Type] professionals.
Led solution selling strategy initiatives to maximize sales of [Product or Service].
Coordinated [Number] employees selling [Type] products and services worth over $[Amount].
Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
Created [Type] and [Type] reports by tracking weekly sales.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Developed and executed sales presentations as well as both internal and external product training workshops.
Increased retail volume by [Number]% in [Timeframe].
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Maximized [Type] sales by updating procedures for [Task] and increasing productivity.
Provided recommendations to promote brand effectiveness and product benefits, resulting in securing [Number] long-term accounts in [Timeframe].
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Held one-on-one meetings with [Job Title]s to identify selling hurdles and offered insight, including [Area of expertise] into how best to remedy such issues.
Introduced new inventory management measures, effectively decreasing product theft over [Number]% within [Timeframe].
Grew retail sales volume in assigned territory [Number]% through strategic budgeting and product promotion.
Developed compelling presentation decks to gain approval for ideas and communicate results.
Identified opportunities for growth within [Location] territory and collaborated with sales teams to reach sales goal.
Streamlined [Type] procedures and [Type] tasks by implementing [Software].
Created and launched new online marketing strategies, resulting in [Number]% sales increase.
Created lists of potential customers based on regional markets and assigned sales tasks to team of [Number] employees.
Marketed [Product type] to targeted audience at trade shows and events.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Reduced costs [Number]% through client and distributor price negotiations.
Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Built relationships with customers and community to establish long-term business growth.
Closed average of [Number] sales calls each quarter.
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Increased annual sales volume within [Timeframe] by [Number]% from $[Number] to $[Number].
Organized promotional events and interacted with community to increase sales volume.
Led targeted training programs to educate staff on product benefits and service capabilities.
Increased sales by [Number] through effectively training employees, closely monitoring regional and local markets and managing inventories.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Monitored sales team performance, analyzed sales data and reported information to area managers.
Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Hired, supervised and coached [Number] employees on sales strategies to optimize performance.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
Hired [Number] sales representatives over [Timeframe]-long period.
Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
Managed and motivated sales team to increase revenue [Number]% in [Timeframe].
Managed revenue models, process flows, operations support and customer engagement strategies.
Held weekly meetings with [Job title]s to identify techniques to overcome sales obstacles.
Forecasted sales of $[Amount] and set successful policies to achieve [Number]% of objective.
Drove team revenue totals by bringing in over $[Amount] in sales.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
Targeted prospects in other territories through careful research of competitor products, services and trends.
Maintained up-to-date knowledge of [Product] and performed competitor analysis.
Brought about industry-leading [Result] by applying strategic [Type] industry knowledge and leadership skills.
Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Created and implemented new business opportunities by utilizing strategic networking strategies.
Investigated and integrated new strategies to expand business operations and grow customer base.
Field Operations Manager, 08/2015 - 11/2019 Spectrum – Sanford, FL,
Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
Oversaw work of [Number] personnel, with [Number] direct reports.
Implemented and maintained high standards of quality in all areas.
Spearheaded company technology initiatives for [Number] [Job title] and [Job title] offices.
Created, spearheaded and supervised employee recognition programs.
Managed $[Number] operations budget and launched monthly communications processes to enable best practices implementation.
Contributed to maintenance of [Number]% operating efficiency on all [Type] sites.
Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
Managed $[Amount] yearly budget covering [Area].
Met with senior management to determine needs and develop roadmaps.
Reduced duplicate work and budget issues by organizing processes for division between technology and purchasing.
Monitored team performance to assess training requirements and areas in need of improvement.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Directed successful turnaround, eliminating over $[Number] in debt within [Timeframe].
Implemented innovative programs, including [Type] program to increase employee loyalty and reduce turnover.
Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
Oversaw and improved [Product or Service] deliveries worth over $[Amount] per year through efficient coordination of daily operations.
Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
Increased profits by assessing effectiveness of [Type] and [Type] projects.
Built loyal account base and long-term business relationships with [Type] accounts.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Developed and maintained relationships with [Type] customers and suppliers through continual communication and [Action].
Served instrumental role in organizational transformation and implementation and participated in [Number] successful large-scale corporate restructurings.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Monitored over [Number] employees' day-to-day activities and made plans to rectify issues resulting in [Result].
Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
Reported issues to higher management with great detail, resulting in [Result].
Developed and rolled out new policies designed to bolster productivity and reduce overall [Type] costs.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
Coordinated [Timeframe] leadership workshops to educate team members on best practices to optimize productivity.
Implemented business strategies by executing [Technique] and [Technique], increasing revenue and effectively targeting new markets.
Managed [Number] team members across [Number] departments, resulting in approximate $[Number] increase in annual revenue.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Implemented [Type] program and used [Skill] to promote memorable, consistent and positive guest experiences.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Enhanced operational efficiency and productivity by managing budgets, accounts and [Task].
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Interacted well with [Job title]s and customers to build connections and nurture relationships.
Scheduled employees for [Timeframe] shifts, taking into account customer traffic and employee strengths.
Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
Tracked and analyzed profitability and key metrics of [Type] establishment to improve overall profitability and bring in new clientele.
Led business planning, developed market strategy and established direct procurement of products from [Type] vendors.
Designed modern employee recognition program which boosted productivity and improved morale.
Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Generated and developed leads, using [Type] technique, networking and [Type] system to acquire new clients.
Improved productivity while reducing staffing and operational costs by [Number]%.
Implemented operational strategies and effectively built customer and employee loyalty through [Task] and [Task].
Managed purchasing, sales, marketing and customer account operations efficiently.
Studied latest trends to add new merchandise to product lineup, improving sales revenues $[Amount].
Reduced operational risks while organizing sales and [Type] data to forecast performance trends.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Supervised [Number] employees on [Type] shift, overseeing efficiency of [Task] and [Task].
Collaborated with assistant managers to open and close [Type] office, handle large transactions and manage inventory.
Appraised inventory levels every [Timeframe] and ordered new merchandise to keep quantities well-stocked.
Assessed financial statements and [Type] reports to evaluate [Type] performance, develop targeted improvements and implement changes resulting in [Result].
Trained, coached and mentored staff to support smooth adoption of new [Type] program.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Informed [Job title] of [Type] and [Type] incidents for assistance and remediation.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
Supervised creation of exciting merchandise displays to catch attention of store customers.
Managed, trained and motivated [Job title]s and [Job title]s to continuously improve knowledge and abilities in [Industry] field.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Boosted traceability by creating organizational systems for contracts, [Task] and [Task].
Worked directly with management, [Job title]s, and [Type] department to brainstorm, discuss strategy and mitigate [Type] issues.
Discovered areas of improvement by generating [Timeframe] operational and sales reports.
Cultivated and strengthened lasting client relationships using [Skill] and [Skill].
Evaluated employee performance on [Timeframe] basis and conveyed constructive feedback to improve skills.
Supervised site investigations, reported issues and escalated those that required further assistance.
Improved staff morale and reduced employee turnover by [Number]%.
Set aggressive targets for employees to drive company success and strengthen motivation.
Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Taught [Job title]s and [Job title]s effective customer service techniques, boosting client satisfaction rates [Number]%.
Engaged prospects and customers through various events, including trade shows, seminars and workshops.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Managed internal operational standards and productivity targets for [Area of expertise].
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Boosted team productivity and efficiency by leveraging top-notch [Skill] and [Skill] abilities.
Produced regular [Type] and [Type] reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
Communicated best practices among on-site and external personnel to align efforts and goals.
Identified and communicated customer needs to supply chain capacity and quality teams.
Recognized [Type] areas needing improvement and implemented [Type] program, enhancing productivity [Number]%.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Increased operational efficiency by developing improved filing systems for confidential client records and reports.
Managed quality programs to reduce overdue compliance activities.
Drove remarkable revitalizations of [Type] and [Type] operations to bring about exceptional [Type] results.
Recruited and developed [Number] employees for [Type] department.
Maintained financial accuracy when handling over $[Amount] in revenue each day.
Conducted supplier risk evaluations and assisted [Job Title]s with regulatory inspections.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Coordinated site investigations, documented issues and escalated to executive teams as needed.
Negotiated manufacturing service agreements and quality standards.
Greeted and welcomed new members, establishing and updating memberships to [Company] [Type] programs.
Directed group of [Number] [Type] associates handling daily and complex requirements of [Type] department.
Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
Used [Type] strategies to promote exceptional customer service and create positive environment for employees and clients.
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth [Type] operations.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Directed training and retraining of employees to boost performance and enhance business results.
Maintained store equipment, including computers, printers and fax machines.
Effectively supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Achieved substantial [Result] by using market expertise and business knowledge to make proactive decisions.
Executed regular process updates to reduce discrepancies and enhance scheduling across [Type] calendars and programs.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Prepared quotes for new products and services and composed budgets.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Performed forecasting to identify necessary changes for supply chain business.
Decreased head-count from [Number] to [Number] while driving productivity by [Number]%.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
Used [Industry] expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Defined clear targets and objectives and communicated to other team members.
Planned marketing initiatives and leveraged referral network to promote business development.
Facilitated change management activities for department and staff of [Number] individuals.
Performed supplier risk evaluations and supported regulatory inspections.
Conducted forecasting to determine possible changes and issues for supply chain business.
Entered data into [Software] system, implementing tight safeguards to secure financial and personal information.
Enhanced [Type] initiatives while managing effective marketing campaigns.
HR Operations, 01/2011 - 01/2012 Biogen Idec – Pasadena, CA,
Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
Directed job fairs to bring in local talent for long term and seasonal positions.
Created and implemented [Type] and [Type] compliance systems and auditing processes through automation.
Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
Led and provided direction for human resources team of [Number].
Adhered to all federal and state guidelines and managed payroll and benefits for over [Number] employees.
Utilized [Type] system to convert all payroll and benefit programs.
Utilized automated employee performance reminders for [Job title] and [Job title].
Enhanced staff knowledge and awareness on drug abuse and prevention programs.
Coordinated with senior leadership and handled all managerial needs by implementing [Type] and [Type] solutions into business strategies.
Reduced workers' compensation claims by instituting corporate safety training program.
Implemented long-term growth initiatives by developing [Type] and [Type] strategies.
Discovered and resolved complex employee issues that affected management and business decisions.
Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
Motivated employees through [Action] and [Action].
Conducted company-wide town hall meetings to convey updates.
Expanded operational bases and increased revenues while developing and integrating efficient business plans.
Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Collaborated with cross-functional departments to create, manage and maintain [Software] and [Software] reporting.
Accurately maintained payroll and benefits for [Number] global employees in various locations and diminished financial discrepancies through [Task] and [Task].
Monitored and handled all employee claims, including performance-based and harassment incidents.
Boosted customer satisfaction ratings by resolving issues for speedy resolution.
Served as representative in various civic and community functions to further enhance company image and develop additional business.
Organized and led [Number]-day staff orientation and training to promote collaboration.
Achieved favorable company outcomes with labor union negotiations by using successful collective bargaining strategies.
Worked as effective team member while contributing to local and regional HR projects.
Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
Improved team morale by resolving [Type] inquiries on new hire initiatives and employee workforce matters.
Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees.
Created organizational filing systems for records, correspondence and [Type].
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Managed random monthly drug testing for over [Number] employees.
Directed onboarding and training for over [Number] new [Type] employees each year, keeping company operations smooth and production efficient with skilled candidates.
Accurately prepared [Timeframe] payroll and tracking data using [Software] system.
Managed [Number] employees to reduce workflow stoppage and achieve on-time project completion.
Developed succession plans and promotion paths for all staff.
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Devised hiring and recruitment policies for [Number]-employee company.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
Liaised between multiple business divisions to improve communications.
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
Structured compensation and benefits according to market conditions and budget demands.
Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
Executive Assistant, 11/2007 - 01/2011 IPFS Corporation – City, STATE,
Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Organized and updated schedules for more than [Number] [Industry] executives.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
Allocated executive tasks and managed complex calendars and administrative functions.
Promoted team productivity by keeping supplies organized and well-stocked.
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
Managed [Job title]'s complex and frequently changing travel arrangements and coordinated pre-planning of trips.
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Coordinated complex annual meeting involving [Number] presenters, [Number] global attendees, and budget of $[Amount] encompassing livestream production, remote location arrangements, and senior executive accommodations.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
Planned and executed meetings and events and attended meetings to take meeting minutes.
Coordinated dealer visitations, company special events and other employee morale functions.
Acted as point of contact for research and information gathering for [Type] and [Type] executive managers.
Researched, proposed and implemented [Type] vendor agreements to decrease costs and improve services.
Compiled and analyzed sales and marketing reports for marketing executives and provided executive summaries.
Maintained daily appointment calendars for president and executive vice president.
Met with top national and international executives on self-designed schedules both monthly and annually.
Created appropriate documentation for members of board and senior leadership before meetings.
Investigated topics such as [Type] and [Type] and produced concise summaries for [Job title] use.
Seamlessly interacted with [Job Title] to plan and complete special projects for [Program].
Assisted in coordinating implementation of policies and practices across organization.
Prepared presentations, materials and documentation for use by [Job title] in meetings and engagements.
Managed travel itineraries and logistics for accommodations for over [Number] employees.
Worked with [Job Title] to coordinate and complete special projects for [Program].
Directed administrative functions for board of directors, principals, consultants and key managers.
Scheduled monthly and annual offsite visits with top national and international executives.
Accurately and quickly processed subscription and market invoices.
Reconciled and processed expense reports for [Number] internal and field personnel, including executives and consultants.
Maintained thorough product knowledge of all credit union products and services.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Worked with senior management to initiate new projects and assist in various processes.
Screened calls and emails and initiated actions to respond or direct messages for [Number] managers.
Used [Software] to coordinate meetings, appointments and tasks for [Number] senior executives.
Maintained confidential, administrative support to executive team and members of board of directors.
Organized international and domestic travel arrangements for up to [Number] staff members, including all transportation and hotel stays.
Processed travel expenses and reimbursements for [Number]-member executive team and senior management group.
Supported human resources department in annual employee review process to manage performance merit increases.
Used QuickBooks to produce monthly invoices, reports and other deliverables.
Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
Scheduled appointments and handled calenders for senior leadership.
Assisted senior management with major initiatives and projects including [Type] and [Type] by [Action] and [Action].
Supplied sales and marketing support to sales force of [Number] sales reps.
Developed and maintained internal client filing system using [Software].
Managed scheduling for over [Number] annual portfolio reviews internationally.
Tracked and maintained monthly and year-end vendor rebates totaling $[Amount].
Accomplished special objectives and projects according to requests from board members.
Created expense reports, budgets and filing systems for [Type] and [Type] departments.
Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by [Number]%.
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Complied with special requests from board members for research, assistance and travel arrangements.
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
Located and attached appropriate files to incoming correspondence requiring replies.
Served as resource for research and information for [Type] and [Type] department leaders.
Planned, coordinated and executed meetings for Board of Directors, President and Executive Vice President.
Handled all scheduling and logistics planning for conferences and monthly meetings.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Organized and coordinated [Type] conferences and [Type] monthly meetings involving up to [Number] attendees.
Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
Offered assistance, collaboration and clerical support to auditors throughout entire review process.
Processed invoices for market data subscriptions, continuing education and memberships.
Coordinated and executed special projects including [Type] and [Type] for [Job title].
Screened incoming mail, publications and other correspondence directed to management team members.
Scheduled global annual portfolio reviews for over [Number] participants in [Number] different locations.
Prepared meeting agendas and briefing papers for members of board of directors and executive team.
Implemented updated policies and practices for organization and monitored effect.
Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for [Number] executives.
Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
Generated [Number] leads per special events, resulting in $[Amount] new revenues.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Attended bridal industry events to promote services and build relationships with prospective vendors.
Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
Generated client retention by accurately organizing and executing [Type] trade shows and events.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Generated [Number] leads per special events, resulting in $[Number] new revenues.
Supervised onsite team of [Number], including caterers, audio-visual technicians, and facility management team.
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
Recommended workflow and budget improvements, resulting in [Number]% savings per event.
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Worked with [Type] customers to understand needs and provide [Type] service.
Monitored social media and online sources for industry trends.
Resolved [Type] problems, improved operations and provided exceptional client support.
Increased customer satisfaction by resolving [Product or Service] issues.
Led [Type] team in delivery of [Type] project, resulting in [Result].
Drove operational improvements which resulted in savings and improved profit margins.
Transported [Product or Service] to customer locations [Timeframe].
Developed team communications and information for [Type] meetings.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education and Training
No Degree: , Expected in - Longview Community College - Lee's Summit, MO, GPA:
High School Diploma: , Expected in - Smithville High School - Smithville, MO GPA:
Activities and Honors
Assistant promoter for the Tour of Kansas City bicycle race
Race support for Mercy Cycling Team
Legal Aid of Western Missouri Domestic Violence Unit intake specialist
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Documented and resolved [Issue] which led to [Results].
Collaborated with team of [Number] in the development of [Project name].
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