Sales Lead, Mod, Cash Office Clerk resume example with 1+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Adaptable Lead Sales Associate offers expertise in sales management and customer service. In-depth knowledge of inventory procedures and sales principles. Organized and goal-oriented team player with two years of extensive experience coordinating sales teams and supporting upper management.
Skills
MS Office Applications
Teamwork and Collaboration
Customer Service
Problem-Solving
Lead Generation
Staff Training and Development
Time Management
Inventory and Stocking
Verbal and Written Communication
Sales Transaction Processing
Accurate Cash-Handling
Customer Needs Assessment
Positive Customer Experience
Financial Recordkeeping
Customer Relations
Data Entry and 10-Key
Experience
Sales Lead, MOD, Cash Office Clerk, 03/2022 - 10/2022 Vera Bradley, Inc. – Indianapolis, IN,
Managed cash register operations using POS system and processed sales and returns.
Engaged shoppers, providing assistance and information on merchandise and product features.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Trained and developed new team members to improve product knowledge and selling abilities.
Organized sales floor to keep products and displays presentable and in sellable condition.
Delivered quality customer service while cultivating client satisfaction and loyalty.
Processed payments and returned receipts, cash, coin and cards to customers.
Engaged customers and trained sales associates using strong knowledge of products and promotions.
Provided leadership and direction to motivate department associates.
Monitored performance of sales team and implemented improved methods to close gaps.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Provided secretarial and office management support while building cooperative working relationships.
Scheduled appointments, meetings and events for management staff.
Responded effectively to sensitive inquiries or complaints.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Responded to customer issues to provide immediate resolution and improve retention.
Coordinated travel arrangements and completed expense reports for travel reimbursement, as well as catering services for various functions, including sales trainings and department meetings.
Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Front Desk Receptionist, 08/2019 - 05/2020 Elsik High School - Floral Department – City, STATE,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Signed for packages, recorded deliveries and distributed to personnel.
Responded to inquiries and room requests made online, by phone and via email.
Greeted customers, answered general questions and directed to appropriate locations.
Greeted visitors entering establishment to determine nature and purpose of visit.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Completed basic bookkeeping and document filing.
Greeted visitors to provide information and direct to appropriate personnel.
Education and Training
Bachelor of Arts: Communication Studies, Expected in 01/2024 - Texas State University - San Marcos, TX GPA:
[2021-2022 Semesters] - Dean's List
TXST Achievement Scholarship Recipient
3.8 GPA
Additional Coursework in Business and Health Communication (Insurance)
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