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sales effectiveness advisor data analytics manager resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Successful technical leader with more than 8 years’ experience leading teams on high visibility and very tight schedules. Self-motivated and goal oriented professional with strong attention to detail. Excellent interpersonal, verbal, and written communication skills, as well as strong logical, analytical, and problem-solving skills. Experienced in working in a team-oriented, collaborative environment and working as an individual contributor with little or no supervision. Exceptional knowledge of full life cycle business intelligence, project management, understanding of all aspects of end-to-end life cycle design, development, implementation, testing, and documentation of business applications. Strong understanding and experience with multiple cloud platforms i.e., Microsoft Azure and Amazon Web Services (AWS). Excellent hands-on experience using BI Tools i.e., Tableau, Power BI, and CRM Analytics, providing end-to-end business intelligence solutions by dimensional modeling design, building business models, configuring metadata, creating reports and dashboards.

Skills
  • Client Meetings
  • Database Schemas
  • Dashboard Design
  • Advanced Excel Spreadsheet Functions
  • Extraction Transformation and Loading (ETL)
Work History
Sales Effectiveness Advisor/Data Analytics Manager, 12/2020 - Current
Express Scripts Inc City, STATE,
  • Manage internal tools, and work closely with Salesforce Developers, Architects and System Administrators to define requirements on internal projects. Partner with Senior Leadership & Super Users to execute growth strategy, enhanced reporting, scaling up user adoption by 55% within first year.
  • Resolved 80% of 300 Salesforce total end users’ requests within 24hr period. • Generated and delivered quality reports in Salesforce to users and clients by conducting quality and validation checks, recording 65% increase in user satisfaction.
  • Designed and developed BI reports in Salesforce, providing invaluable insights and improved overall decision-making by 35%.
  • Consult with leaders and key stakeholders of Salesforce instance to ensure platform, its ongoing management, and buildout meet specific business needs of 3 divisions with over 300 users.
  • Proactively solicit, gather, and analyze user input and needs, while also collaborating with counterparts in Salesforce Implementation team to create and validate business requirements.
  • Work with cross functional teams to connect to multiple data sources, collect data and create reporting in Salesforce, that will assist in deployment of Sales Strategies across all three key divisions of Salesforce Instance.
  • Soliciting and collating Healthcare data from end users, validated this data and uploaded it to platform using Data Loader.
  • Foster teamwork/open-door environment conducive to positive dialogue concerning data quality issues, which led to significant drop of data errors by over 25%.
Statistical Data Analyst, 10/2018 - 11/2020
Collabera City, STATE,
  • Performed detailed data exploration and validation from a variety of sources and built reports, dashboards, and metrics to monitor sales & product engagement goals.
  • Ongoing Management of the Salesforce data sets across 3 Organizational Divisions including ongoing auditing, coaching of users and the development of policy and procedures around data entry.
  • Closely collaborate with Salesforce Engineers, business product owners, and end users on report analysis and development in an agile environment.
  • Strategized, evangelized, and delivered standardization of reporting and analytics capabilities in a shared services/ center of excellence model to drive efficiency and scale.
  • Coordinated various data cleanup tasks which include ensuring that contacts are assigned to the appropriate owner, standardizing data, and ensuring that necessary data fields are populated.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Imported and migrated data (accounts and contacts) into Salesforce Lightning (Sandbox, UAT and Production) using data loader tool.
  • Proactively solicit, gather, and analyze user input and requirements, collaborating with Business users in creating reports and interactive dashboards across all divisions.
Safety Management Systems Analyst, 04/2019 - 09/2019
St. Louis Lambert International Airport City, STATE,
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Development, deployment, maintenance of interactive dashboards and storytelling using BI Tools to help influence and drive strategy, automating the delivery where possible.
  • Collaborated with stakeholders to combine data from various sources to produce a holistic view of the key business metrics, with a goal to discover meaningful implications.
  • Experienced in Requirement Gathering interacting with Business users conducting interviews to gather, analyze and document user needs, business processes, identifying reports/KPIs and other requirements then rolling out deliverables.
Hospital Service Analyst, 11/2018 - 03/2019
American Red Cross City, STATE,
  • Extracted, cleansed data, visualized, communicated, and provided reports to relevant stakeholders as requested.
  • Successfully interpreted data to draw conclusions for managerial action and strategy.
  • Provided subject matter expertise for reporting and analytics and recommended best practice.
  • Reviewed electronic and hard-copy files and records for completeness, accuracy, and sorting for entry into appropriate database.
Education
Certificate: Data Analytics, Expected in 12/2020
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Washington University in St Louis - St Louis, MO
GPA:
Status -
Master of Science: Disaster Management, Expected in 12/2014
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National University of Science And Technology - Bulawayo, Zimbabwe,
GPA:
Status -
Bachelor of Science: Environmental Science And Technology, Expected in 12/2010
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Chinhoyi University of Technology - Chinhoyi, Zimbabwe,
GPA:
Status -
Certifications
  • Microsoft Certified Power BI Data Analyst
  • Microsoft Certified in Azure Fundamentals
  • Microsoft Certified Power Platform Fundamentals
  • Microsoft Certified Dynamics 365 Fundamentals
  • Microsoft Certified Power Platform Functional Consultant
  • Salesforce Certified Administrator
  • Tableau Desktop Specialist, Tableau Analyst, Tableau Data Scientist, Tableau Developer

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Resume Overview

School Attended

  • Washington University in St Louis
  • National University of Science And Technology
  • Chinhoyi University of Technology

Job Titles Held:

  • Sales Effectiveness Advisor/Data Analytics Manager
  • Statistical Data Analyst
  • Safety Management Systems Analyst
  • Hospital Service Analyst

Degrees

  • Certificate
  • Master of Science
  • Bachelor of Science

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