Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile

Results-oriented sales professional, with over 15 year's successful technology sales experience in the Information Technology space. Excellent at identifying and cultivating new opportunities. Extensive expertise in client needs analysis, with a consultative approach to software and application sales.


  • Contact Center & UCC Experience
  • Solution Sales
  • Consistent Track Record of Exceeding Quota
  • Strong Business Acumen
  • Accurate Forecasting
  • Skilled at Presenting a Compelling ROI & Business Case
  • Excellent Communication & Interpersonal Skills
  • Accurate Forecasting


Professional Experience
08/2013 to 02/2014 Sales Director Kisco Senior Living, Llc | Escondido, CA,
  • Sales of cloud based contact center solutions in TX, LA, and OK.
  • Lead start up of Disaster Recovery Solution
  • 1M annual quota, on target to exceed
11/2009 to 05/2012 Director of US Sales, Speech Analytics Avaya (Formerly Aurix) | City, STATE,
  • Recruited to Head up U.S. for this UK start up
  • Signed up (10) OEM Partners
  • Sold largest deal of 4,000 Seats
  • Generated over 80% of revenue from the U.S., contributing to the acquisition by Avaya
  • Quota of 2M
  • 130% Quota in 2010, 145% in 2011, 103% in 2012.

09/2003 to 10/2008 Regional Sales Manager- Sales of Speech Recognition NUANCE | City, STATE,
  • Developed the Central US market for sales of speech recognition.
  • Quota: 1M for 2003, 2M for 2004-2008
  • Quota: 2003-105%, 2004-115%, 2005-120%, 2006-155%, 2007-115%, 2008-105%
  • Promoted to the newly formed Government team in 2007 and 2008.
10/2009 to 05/2012 Consultant Genesys Contact Center Solutions PERFORMANCE TECHNOLOGY PARTNERS | City, STATE,
  • Covered the Central U.S.
  • Sold 1M solution into the Financial market in first 6 months
  • 2M annual quota
  • 110% to quota in year 1, 100% quota in year 2
11/2008 to 11/2009 Contact Center Solution Consultant VERIZON BUSINESS | City, STATE,
  • Responsible for the portfolio of contact center solutions in TX, LA & OK
  • Created vertical market solutions for Oil & Gas
  • 2M annual quota
  • Over 145% quota attainment in year 1.
06/1998 to 09/2003 UC&C Subject Matter Expert AVAYA/LUCENT | City, STATE,

  • Spearheaded Octel integration into Lucent in the SE
  • Accountable for all messaging sales & customer satisfaction
  • 3M annual quota
  • 1998 Quota attainment of 150%, 1999-170%, 2000-165%
  • 2001-2003 I was promoted to Product Management for UCC

09/1989 to 06/1998 National Account Manager-Sales of Cloud Based Messaging, IVR and Conference Calling PREMIERE GLOBAL SERVICES | City, STATE,
  • Global Account Group, U.S.
  • Successfully penetrated new account and grew revenue to over 6 million per year on average.
  • Annual Quota ranged from $500,000 to 4 M
  • Achievers club winner for 10 years.
  • Top sales person in the company for 9 out of 10 years.
Core Accomplishments
  • Top Sales Person in the Company (9) Times
  • Consistent over acheiver
  • Responsible for generating 80% of Aurix's Revenue from the U.S., significantly contributing to Avaya's Acquisition of Aurix
  • 25% YOY Increase in Messaging Sales at Avaya
  • Personally Responsible for Growing Revenue in PepsiCo from $0 to over 4 Million per Year
  • Selling Skills Honed on Solution Selling, by Mike Bosworth, founder.


Key Wins:

PepsiCo, Frito-Lay, Yum Brands, Chevron, Baker Hughes, KBR, Eastman Chemical, Dillards, UT, MD Anderson, Sysco, Fellows, BJC, Scott & White, UTSWMC, Stewart Title, DeVry, FFE Transportation, Fellow, Enova Financial, EcoLabs, Hyatt Hotels, Marriott, Brinks, and etc.

Expected in Associate of Arts | Biology St. Petersburg College, , GPA:

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School Attended

  • St. Petersburg College

Job Titles Held:

  • Sales Director
  • Director of US Sales, Speech Analytics
  • Regional Sales Manager- Sales of Speech Recognition
  • Consultant Genesys Contact Center Solutions
  • Contact Center Solution Consultant
  • UC&C Subject Matter Expert
  • National Account Manager-Sales of Cloud Based Messaging, IVR and Conference Calling


  • Associate of Arts

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