sales director resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

As an executive with nearly twenty years of industry experience, I have always appreciated the fundamentals of hard work, innovation, and risk-taking as vehicles for success. I began my career from the very bottom and steadily climbed up the ranks by consistently delivering a solid product and absorbing as much information as possible along the way.

My path to success is not a traditional one. I quickly discovered that I had a talent for sales soon after graduating high school. Initially, I explored different industries before finding an opportunity to work as a direct sales associate with a small cable start-up in Los Angeles, CA. I immediately knew that cable was my calling and dedicated my professional life to this industry. With all of that in mind, it has been my family that has kept me focused and centered. I owe my family a great deal of gratitude as they have made sacrifices that contributed to my success and, by extension, the success of Spectrum. I work very hard at setting an example for not only my family but also for my teams. I believe that my body of work shows that success is earned and that if you lead by example, people will follow.

  • Persuasive Negotiations
  • Product and Service Management
  • Budgeting and P&L
  • Profit and Revenue-Generating Strategies
  • Sales Tracking
  • Sales Quota Management
  • Salesforce Software
  • Sales Projections
  • Performance Evaluations
  • Customer Service
  • Relationship Building
  • Problem Solving
  • Sales Strategies
  • Business Development
Sales Director, 08/2017 - Current
Oak Street Health Irving, TX,

As SCS Director for the West Region, I'm responsible for the development and implementation of Spectrum programs and strategies that maximize our market share in the state through the acquisition, retention, and growth of the MDU (multi-family dwelling unit) business. Additional duties include:

  • Provide oversight to a team of 15 Account Executives, 3 Account Managers, and 3 Sales Managers
  • Assist in negotiations with property developers, builders, utility consultants, property owners, and management firms for access, marketing, and bulk service rights in the multi-family segment.
  • Identify opportunities for MDU acquisitions and win-backs then distribute them accordingly based on the property's need.
  • Plan and direct weekly individual and team meetings
  • Collaborate with Construction, SCS Operations, Business Development Specialist, and SCE Engineering to ensure that contract administration, and capital expenses, are maintained and bulk services implemented in accordance with company objectives.
  • Track all executed contracts to ensure the proper management of rate increases and billing for bulk accounts while maintaining contract databases.
  • Travel to different islands throughout Hawaii to maintain and grow relationships with different property management companies
Sales Manager, 07/2016 - 08/2017
Rent-A-Center Inc. Humble, TX,
  • As the Sales Manager, my responsibilities included the development and execution of a strategy for MDU growth in the Los Angeles market. Building high-performance sales teams while cultivating strategic relationships with property owners, managers, and superintendents. I would work cross-departmentally with leaders of marketing and operations groups to develop comprehensive and cohesive action plans necessary to complete each phase from implementation to fruition of all new and existing multi-family homes. Building relationships internally and interfacing with construction and network engineers to determine capital costs for community proposals. Run internal rates of returns for return on investment calculations. Design PowerPoint proposals for presentation to prospective clients and assist in the negotiation process where necessary. Work with the paralegal(s) on final agreements for execution based on specific deal points. Participate in the strategic selection of targeted communities for renewal and new build opportunities and risk determination. Creation of action plans outlining retention and growth strategy for the region. Adhere to project priorities and schedules, in line with strategic plans and operating objectives. Coach account executives on selling techniques, profitability models, and internal processes.
SCS Account Executive, 02/2008 - 07/2016
Spectrum City, STATE,
  • As an Account Executive, I would develop and implement strategic sales presentations to owners of MDUs (Multiple Dwelling Units) for the purpose of securing long-term R.O.E (Bulk/Managed Wi-Fi and Right of Entry) Agreements. I was tasked monthly for achieving and exceeding quarterly revenue sales quota across all products, including HSD, video, managed Wi/Fi, and other products/services on a bulk basis to new and/or existing MDUs. I would regularly interface with high-level clientele, including but not limited to C-Suite Executives, Property Owners, Coop/Condo Board Members, lawyers, Building Managers, Developers, government officials, etc. Part of the position included establishing a consultative relationship with clients to understand their needs in order to offer the best products/services to maximize their ROI. As an Account Executive, I would negotiate competitive MDU sales agreements daily, through customer ROI preparation and approval. Develop proposals and contracts with company-provided tools that aligned with company standards. Work daily to keep existing and prospective clients informed of current product offerings, services, rates, and promotions on an ongoing basis. Maintain communication with Sales Engineers and Sales Leadership to qualify new leads and request site surveys to determine the serviceability of prospects, including submission of ROI analysis to sales management. Maintain sales databases "Sales Force" necessary to report sales activity, and maintain customer satisfaction. Work on all leads provided and other messages in a timely manner to provide exceptional customer experience and escalate issues as necessary to various departments. Coordinate with other internal field and construction departments as necessary. Occasionally I was required to attend Internal and external meetings to meet company objectives, networking events, and training sessions as required.
Education and Training
High School Diploma: , Expected in 06/1996
Eagle Rock High School - Los Angeles, CA
Status -
: Business, Expected in
Pasadena City College - Pasadena, CA
Status -
  • Developed highly effective sales training strategies as Sales Manager of a 5-person team.
  • Promoted from Manager to Director, in less than 12 months.
  • Implemented a highly effective new program that significantly impacted efficiency and improved operations in the Hawaii market.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • Eagle Rock High School
  • Pasadena City College

Job Titles Held:

  • Sales Director
  • Sales Manager
  • SCS Account Executive


  • High School Diploma

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