LiveCareer-Resume

sales customer retention resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Highly skilled, hardworking, and dedicated professional seeking a challenging position in Professional Insurance Agent. Having 5 years of experience to promote and sell services and products to new prospects and existing clients. Manage and coordinate projects for clients to meet and exceed their expectations. Continue to educate me to present new products and services business owners. Dedicated to providing high-quality customer service and communicating with customers in a way they can understand. I want a highly rewarding career where I can use my skills and knowledge for organizational and personal growth. That also includes replacing and configuring switches and switching out and configuring AP's on our wireless infrastructure. Proactive team player with experience in handling the demands of a high volume setting. Resolving all customer complaints in a professional manner while prioritizing customer satisfaction.

I also hold an active Texas Property and Casualty Insurance General License.

Skills
  • Proactive team player with experience in handling the demands of a high volume setting.
  • Resolving all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Operating cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.
  • Received calls daily, answering questions and educating customers on our products.
  • Demonstrate excellent leadership abilities; train and serve as role model for new associates.
  • Maintenance policies and procedures.
Work History
Sales & Customer Retention, 04/2021 to 04/2022
Apex SystemsMenomonee Falls, WI,
  • Operating cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise
  • Received calls daily, answering questions and educating customers on our products Demonstrate excellent leadership abilities; train and serve as role model for new associates
  • Maintenance policies and procedures
  • Maintained a clean department by straightening hangers and placing appropriate items in specific departments for a neat and welcoming customer environment
  • Achieved great success with meeting sales goals for sales of reward cards Received calls daily, answering questions and educating customers on our products Demonstrate excellent leadership abilities; train and serve as role model for new associates
  • Team player; responsible for numerous special projects assigned by management
  • In-depth knowledge of AT&T and Direct TV products and services and their benefits
  • Maintaining checkout operations by following policies and procedures; reporting needed changes
  • Maintaining a safe and clean working environment by complying with procedures, rules, and regulations.
Customer Service Representative, 12/2018 to 11/2020
Kickapoo Lucky Eagle CasinoEagle Pass, TX,
  • Access2 care - Boise, ID” Gathered and verified all required customer information for tracking purposes
  • Collaborated with internal departments to find a resolution/further research on a customer’s account
  • Providing customers with convenient ways to manage their accounts, enable digital payments, and provide solutions that meet their financial needs
  • Assisted customers with title information and modification using Dealer track title management system Utilizes information received from healthcare provider, patient, or family to coordinate medical and non-medical transportation
  • Recommends the appropriate unit(s) to respond, based upon the type of call, priority, and availability of unit(s)
  • Asks pertinent questions to determine type of transport needed, billing information, and destination of transport., to existing customers recommends potential products or services to customer by understanding and analyzing the customer needs and mapping it to an available product or service offering
  • Prepared product or service reports by collecting and analyzing customer information
  • Opened and maintained customer accounts by recording account information
  • Responsible for moderately complex research and analysis of account activity to assess levels of risk
  • Provided review and analysis of risky or exception conditions
  • Investigated account activity to identify fraud
  • Verified account activity and customer identity
  • Properly tracked and documented claim information, — Familiar Aug 2020 Written Communication — Highly Proficient
Fraud Account Supervisor, 12/2017 to 10/2018
SYKESCity, STATE,
  • Excellent interpersonal Communication presentation skills Management and Team Building Relationship with Customers Organization and delegation
  • Forward planning and strategic thinking
  • Cisco and non-Cisco equipment familiarity
  • Customer Service
  • Windows operation system fundamentals
  • Troubleshooting systems VLAN aggregation IP address structure Subnetting expertise IPv6 technologies Routing protocol expertise
  • Customer Service Life Insurance, Hospitality.
Network Technician, 04/2016 to 11/2017
SafeLink Internet ServicesCity, STATE,
  • Maintained current base Systems by updating, software as necessary, testing of systems
  • Created and Maintained images of specified systems, installed and tested cat5 cable and Fiber
  • Monitored and troubleshooted Corrected server and network problems
  • Organized work flow with Remedy tracking system
  • Managed & maintained all inventory control
  • Tested functionality of Verint customer service software daily
  • Yawm Al-Nakhwa High School - Baghdad, IQ Dec 2003
  • High School Diploma CCNA Property & Casualty License Customer Focus & Orientation — Proficient Jan 2020 Active Listening — Completed Dec
Education
High School Diploma: , Expected in 08/2003 to Yawm Alnakhwa - Baghdad, Iraq,
GPA:
Languages
Arabic:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Yawm Alnakhwa

Job Titles Held:

  • Sales & Customer Retention
  • Customer Service Representative
  • Fraud Account Supervisor
  • Network Technician

Degrees

  • High School Diploma

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