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sales cashier cash office resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Motivated professional with successful background in retail management and customer service. Offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements. Results-oriented manager, motivated to exceed expectations and deliver exceptional service.

Skills
  • Promote a culture of ownership, empowerment & cohesion. Strong sense of accountability for delivering profitability by leading the associate & customer.
  • Experience, sales, human resources & overall operations. Able to work within guidelines to make logical, thorough decisions in the area of sales.
  • Exceptional customer experience, visual experience, store maintenance, expense management.
  • Management, asset protection, human resource compliance, sales support, training.
Experience
07/2020 to Current Sales Cashier & Cash Office Jo-Ann Fabrics | Lafayette, LA,
  • Processing returns, payment reversals and exchanges.
  • Help new cashiers with service and customer issues to maintain team efficiency and customer satisfaction.
  • Am consistently in the top percentage monthly for credit card applications and customer experience survey.
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Count out all tills to prepare and verify deposits.
  • Change orders and safe counts.
  • Print and have associates sign any discrepancies with their tills from previous days.
01/2020 to Current Operations Manager (Assistant Manager) Tapestry, Inc. | Tigard, OR,
  • Lead the store month to month leading the district in percent over ly sales, accomplishing conversion goals (65-70%).
  • Direct day-to-day operations of merchandising, marketing, associate communications and training.
  • Review weekly dashboard of specific sales of departments and subdepartment. Look for areas of improvement and make floor moves in efforts to drive those sales.
  • Transmit orders and verify accuracy when processed. Cancel purchase orders and backorders.
  • Aid store manager during executive decision-making process by generating daily reports to recommend corrective actions and improvements, to improve ADS, UPT, program enrollmet, etc.
  • Evaluated invoices and shipping paperwork for accuracy and compliance.
  • Limit and correct inventory discrepancies, inventory balances, interastore transfers.
  • Assist customers with finding and giving product knowledge.
  • Answered questions and informed customers of current sales and promotions.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
02/2018 to 07/2021 Key Holder Couture Traders | City, STATE,
  • Do intake paperwork for clients who are interested in selling or having designer bags authenticated.
  • Wrote out checks to customers who are selling their handbags.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
05/2009 to 12/2019 Store Leader ASCENA-DressBarn | City, STATE,
  • Lead the total operation of the store - associate relationships, customer relationships,inventory & expense control;review & approve staff scheduling, managing payroll.
  • Continuously engage, evaluate, train, develop, motivate & coach sales staff.
  • Drive sales & marketing strategies at store level through community outreach, customer events & capturing customer info (address, email, mobile) to build customer database and relations.
  • Implemented visual guidelines, set up of displays, timely execution of all marketing, promotions.
  • Participate in visual set-up with the staging stores, working alongside the visual director & team.
  • Manage profitability by reviewing P&L, sales, operations, payroll reports, analyze business trends & initiate changed for maximizing goals.
  • Administered store's budget with strong planning and expense control abilities.
  • Location met and often exceeded our KPI's and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Built customer loyalty through knowledgeable sales, support and education on brand products and services.
  • Dealt with customer complaints and rectified product and service issues.
Education and Training
Expected in to to B.S | Accounting Centenary University, Hackettstown, NJ GPA:
Expected in to to B.S | Counseling , , GPA:

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Resume Overview

School Attended

  • Centenary University

Job Titles Held:

  • Sales Cashier & Cash Office
  • Operations Manager (Assistant Manager)
  • Key Holder
  • Store Leader

Degrees

  • B.S
  • B.S

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