Sales And Service Manager/Operations Resume Example STAPLES

SALES AND SERVICE MANAGER/OPERATIONS

Summary

Dedicated performance-driven Operations and Sales Manager with 6+ years' experience in retail management. Maintains and executes financial reporting, and process payroll. Major contributions include successful development of new programs as a key executive team member which resulted in bottom line improvements. Consistently exceeds expectations, combining cost containment which quality improvements and customer service. Strategic thinker with reputation for inclusive management style to reach team goals. Meticulous regard for detail and accuracy with strong follow-through and administrative skills. Maintains composure, and makes decision in fast-paced, unpredictable and stressful environments. Resourceful in perceiving and resolving complex problems; communicates clearly both written and orally. Without fail, projects a polished, positive and professional demeanor. ➢ Strong ability to provide critical support in the development and implementation of HR strategies that achieve optimal business results ➢ Established problem solving and decision making skills; adept at balancing the needs of the employee with the mission of the organization ➢ Skilled in written and verbal communication, and proven ability to deliver program updates to associates and upper management. ➢ Strong working knowledge of statistical modeling techniques (i.e. regression analysis, central tendency, probability, etc.) ➢ Ability to recognize employee's needs and highly skilled in worker motivation and development ➢ Proficient in developing effective relationships and strategic HR and business Solutions ➢ Demonstrated ability to lead projects and manage implementation plans

Highlights

➢ MS Office (Word, Excel, Access and PowerPoint) ➢ Benefit and Retirement Plan Management ➢ General Management and Administration ➢ Process Management ➢ Employee Development ➢ Performance Management ➢ Strategic Planning ➢ Project Management ➢ HR Compliance ➢ Inventory & Cost Containment ➢ Organization & Time Management ➢ PeopleSoft, Lotus Notes, SAP ➢ Accounts Payable and Receivable ➢ P&L and Budget Analysis ➢ Employee & Customer Relations ➢ Safety & compliance Management

Experience

01/2009 to Current

Sales and Service Manager/OperationsSTAPLES － New Kensington, PAIn charged with leading store's services business teams through effective consultation, lead generation and developing ongoing relationships primarily with the small business customer as well as the core consumer. Responsible for building synergy and cross channel opportunities amongst these specialty areas and the store. Accountable for achieving key metrics through people management and building a best in class team to deliver profitable year over year sales growth, while delivering exceptional customer service. € Manage all human resource related tasks including recruiting, onboarding and I-9 compliance, performance management, payroll and scheduling, health and safety, and store security. € Develop, train a team of managers and associates by hold individuals accountable for performance. € Communicates effectively with customers and Associates to develop strong customer service. € Establish weekly work schedules for a staff of 20 associates, staying within company labor budget. € Direct storewide sales and customer service activities to meet and exceed company customer satisfaction expectations. € Accountable for achieving key sales, profit and service metrics through people management and building a best in class team to deliver profitable year over year sales growth. € Create a culture of consultative selling with an emphasis on developing ongoing professional relationships. € Marketing products and Services to develop business leads. € Merchandised and positioned products throughout the store to maximize sales and profits. € Created a set of strategies that helped minimize store costs by 6% thereby increased profits. € Exceeded Copy and Print business sales by 16% allowing us to rank #6 in the region out of 1500 stores.

01/2007 to 01/2009

Key Holder ManagerRADIOSHACK － Pittsburgh, PADeveloped and dynamic store team to drive consistent sales and profit. Made sure of execution of non-negotiable standards of operation, cost control, and asset protection. € Responsible for overseeing store day to day operations ran effectively and efficiently. € Assisted managers in all areas of resets, remodels, relocations, and new store openings. € Handled sales tracking, reporting, and inventory control. € Build an effective team of employees through, training and development; supplying meaningful and timely performance feedback. € Ensured the compliance of policies and procedures, people, safety, assets, cash, etc. € Managed all aspects of merchandising, window displays, and stocking, € Ensured excellence in customer service and resolved all problems at the store level.

01/2006 to 01/2007

Customer Service RepresentativeKMART － Pittsburgh, PAProvide highly effective training of new employees; courteously greet customers, assist customers with inquiries, and resolve customer needs using professionalism and sensitivity; € Recommended merchandise based on individual requirements € Advised customers on utilization and care of merchandise € Provided advice in store and over the phone to customers regarding particular products or services. € Explained the use and advantage of merchandise to customers € Answered customers' queries and concerns € Assisted in display of merchandise and setting planograms. € Handled inventory and stocks

Education

2013

Bachelor's: Business ManagementUNIVERSITY OF PHOENIXUNIVERSITY OF PHOENIX, Online ..2012-2013 Completed coursework towards a Bachelor's Degree in Business Management

2010

Associates: Business Administration/ ManagementKAPLAN CAREER INSTITUTE － Pittsburgh, PA, USKAPLAN CAREER INSTITUTE, Pittsburgh, PA 2008-2010 Associates Degree, Business Administration/ Management

Skills

Customer Service, Receptionist, Retail Sales, Operations, Sales, Sales And, Accountable For, Budget, Business Sales, Class, Comprehensive Large Array Data Stewardship System, Exceed, Health And Safety, Lead Generation, Leads, Marketing, Maximize Sales, Metrics, Onboarding, Payroll, Performance Management, Recruiting, Sales By, Satisfaction, Scheduling, Security, Year Sales, Inventory, Training, Asset Protection, Cash, Cost Control, Inventory Control, Merchandising, Stocking, Business Management, Customer Service Representative, Greet, Access, Accounts Payable, And Sales, Budget Analysis, Compliance Management, Customer Relations, Excel, Excellent Written And Verbal Communication Skills, Financial Reporting, Hr, Lotus Notes, Ms Office, Peoplesoft, Powerpoint, Problem Solving, Process Management, Process Payroll, Project Management, Regression Analysis, Retail, Retail Marketing, Sales Manager, Sap, Solutions, Statistical Modeling, Strategic Planning, Time Management, Word, Written And Verbal

Resume Overview

Companies Worked For:

STAPLES
RADIOSHACK
KMART

School Attended

UNIVERSITY OF PHOENIX
KAPLAN CAREER INSTITUTE

Job Titles Held:

Sales and Service Manager/Operations
Key Holder Manager
Customer Service Representative

Degrees

Bachelor's : Business Management
Associates : Business Administration/ Management

Sales and Service Manager/Operations Resume Example

Resume Score: 100%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes