Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Ambitious student furthering his education in Information Techology. Skilled in customer service and sales in diverse settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

  • Customer relationship management
  • Effective communication
  • Quality assurance
  • Customer Service
  • Employee management
  • Problem Resolution
  • Troubleshooting
  • Safety regulations
  • Sales expertise
  • High-energy attitude
  • Courteous demeanor
  • Conflict mediation
  • Process optimization
  • Business development understanding
  • Adaptive team player
  • Office equipment proficiency
  • Retail sales customer service
  • Product organization
  • Promotional support
  • Stockroom procedures
Sales and Marketing Manager, 07/2020 to 01/2021
Arrow ElectronicsMclean, VA,
  • Motivated and mentored employees to increase knowledge, skills and career potential within company.
  • Directed branding, sales enablement and PR strategies to support implementation of comprehensive marketing strategies.
  • Integrated communications campaigns to create awareness, develop pipeline and bring in new customers.
  • Projected more than $100,000in sales during 12 months and achieved 95% of target.
  • Led sales planning, development and account management for Central Florida territory.
  • Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
  • Created and delivered in-depth sales presentations to potential customers.
  • Sold snack food and service line across Florida region.
  • Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Conducted market research and reported on competitors.
Bakery Supervisor, 02/2017 to 06/2020
Wegmans Food MarketsMendon, NY,
  • Assisted bakery manager with coordinating product ordering, receiving and stocking.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
  • Implemented and executed merchandising programs to maintain and increase sales.
  • Coordinated work of $165,000 a quarter sales and processing employees, handling as many as 500 orders per day.
  • Scheduled employees to keep all bakery shifts well-staffed for peak times and holidays.
  • Checked freshness of all bakery goods and food in bakery, removing and disposing of stale or outdated items.
  • Displayed freshly baked items, including cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Planned and managed menus for weekly offerings and special events.
  • Collaborated with Assistant Store Manager to educate 12 employees on menu and procedural changes.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Oversaw hiring, training and development of kitchen employees.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Managed kitchen staff team of 12 and assigned various stages of food production.
  • Managed inventory records and supply orders to cut costs by 12%.
  • Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Line Cook, 01/2015 to 02/2017
Boyd Gaming, Inc.Amelia, LA,
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Kept stations stocked and ready for use to maximize productivity.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
  • Created approximatel 30 orders simultaneously during busy periods.
  • Prepared more than 100 dishes per day in fast-paced dining environment while maintaining high customer satisfaction rate.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Placed frequently used food such as meats and seafood in proper storage containers and placed perishable items in refrigerator.
  • Mentored and trained 10 line cooks through technical and hands-on training, improving overall quality and performance.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Assisted in preparation of menu items such as steaks, burgers and sandwiches.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
Education and Training
GED: , Expected in 02/2015
Hillsborough High School - Tampa, FL

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  • Bakery Supervisor
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