sales and marketing manager resume example with 3 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Successful at applying hands-on leadership skills and an encouraging management style to drive up both employee and customer satisfaction scores. Focused on increasing team skills and effectiveness, maintaining customer loyalty and deepening relationships with guests to earn repeat business.
Skills
Brand-building strategies
Sales tracking
Rapport and relationship building
Business development
Contract negotiation expertise
Complex project negotiations
Financial records analysis
Compelling leadership skills
Service-driven sales
Market intelligence
Recruiting and hiring
Promotional sales events
Social media savvy
Scheduling proficiency
Service improvements
Event support
Community relations
Social media networking
Sales
Promotions
Special event coordination
Training and mentoring
Time management
Problem resolution
Leadership
Training & Development
Multitasking
MS Office
Experience
Sales and Marketing Manager, 01/2020 - Current Arrow Electronics – All Cities, PA,
Motivated and mentored employees to increase knowledge, skills and career potential within company.
Directed branding, sales enablement and PR strategies to support implementation of comprehensive marketing strategies.
Spearheaded implementation, execution and growth of business channel partner program.
Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches.
Integrated communications campaigns to create awareness, develop pipeline and bring in new customers.
Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
Established sales goals and strategies that contributed to increased growth in sales and profitability.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Built sales forecasts and schedules to reflect desired productivity targets.
Penetrated new markets by investigating competitor products, services and trends.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Contacted customers via phone and email to explore connections, offer services and cement relationships.
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Food Manager, 07/2018 - Current Yesway – Frederick, OK,
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking, correctly inputting orders into system and performing credit and debit card transactions.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Handled task such as scheduling.
Guest Relations Manager, 05/2018 - Current Accor Hotels – San Diego, CA,
Conducted performance evaluations to check employee performance and compliance with policies.
Developed and implemented employee reward and engagement programs to maximize job satisfaction.
Overhauled guest relations policies to address changing concerns.
Trained and mentored specialists in the application of soft skills, guest recovery strategies and performance optimization techniques.
Worked with departments such as Guest Service, Food Service and Aquatics to resolve guest issues and coordinate compensation.
Cultivated long-lasting relationships with outside vendors including shops and restaurants so that guests could secure valuable deals on services and meals.
Handled guest complaints in most effective manner possible.
Booked large groups of people for Private Events, Church Outings and Birthday parties.
Provided end-of-month audits of the park to upper management as required.
Mentored all new employees, demonstrating best methods for servicing clients and guests.
Supervised daily operations.
Handled all delegated tasks, including scheduling.
Created agendas and communication materials for team meetings.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Education and Training
Associate of Arts: , Expected in 05/2017 - Weatherford College - Weatherford, TX GPA: Status -
: Kinesiology, Expected in - The University Of Texas At Arlington - Arlington, TX GPA: Status -
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