Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Stop looking you've found me! I'm seeking a career in the customer service, as well as the receptionist field. I'm very interested in a position with your company, I'm hard working, dependable in every situation. So if you're looking for a team player, that's willing to get the job done ,please review my resume.
  • Skilled trainer
  • Excellent time management skills
  • Effective problem solver
  • Negotiation expert
  • Effective workflow management
  • Adherence to high customer service standards.
Work History
08/2012 to 05/2013 Sales And Marketing Manager Right At Home | Pollok, TX,
  • Taking inbound calls from businesses who are looking to advertise their business through e-commerce, social media in a video platform.(1st Promo)Team Lead-for a team of 8 making sure that daily goals are met by rep and team.(2nd Promo)Marketing Sales Floor Manager-managing a floor of 60 reps, hiring, Training, approving pay roll, and doing a overview of attendance.
  • Develop pricing strategies, balancing firm objectives and customer satisfaction.
  • Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
  • Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.
01/2007 to 10/2010 Customer Service & Sales Rep Equity Residential | San Mateo, CA,
  • Calling account holders to set up tours for overnight set to upgrade to bigger packages.
  • Following up with call backs.(1st Promo)Assist Manager for call center-helping manager verify overnight dates and times.(2nd Promo)Confirming Rep-call all appointments set to give confirmation info.
  • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
  • Gathered and verified all required customer information for tracking purposes.
  • Mastery of customer service management systems and databases.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
02/2004 to 08/2006 Customer Service Rr Donnelley & Sons | White Plains, MD,
  • Temp, calling companies to setup for sales reps to go out and give quotes for cleaning services, part-time front desk rep.
  • Answer telephones to provide information and receive orders.
  • Served as corporate liaison between the finance, IT and marketing departments.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
  • Screened all visitors and directed them to the correct employee or office.
  • Opened and properly distributed incoming mail.
05/2002 to 11/2003 Shipping Clerk Lineage Logistics | Sycamore, IL,
  • Putting labels on boxes and scanning barcodes.
  • Built containers and pack parts in accordance with detailed packing specifications.
  • Verified part numbers and placed parts in appropriate shipping containers.
10/2001 to 10/2002 Customer Service Rr Donnelley & Sons | Chaska, MN,
  • Outbound calling from generated leads provided by company in order to setup day trips for the sale of timeshares.
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
05/2000 to 06/2001 Receptionist Hastings Mutual Insurance Co | Appleton, WI,
  • Inbound calling as well as outbound, to hotels management, sending packages to inform them of the services provided.
05/2014 to Current Sale Rep Auto Assure | City, STATE,
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Identified individual development needs with appropriate training.
  • Effective liaison between customers and internal departments.
  • Maintained up-to-date knowledge of product and service changes.
  • Calculated premiums and established payment methods for sales.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Calculated quotes and educated potential clients on insurance options.
Expected in 1999 High School Diploma | H. Grady Spruce High, Dallas, TX GPA:
  • Training -
    Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
  • MS Excel -
    Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
Administrative, call center, clientele, clients, customer satisfaction, e-commerce, hiring, Team Lead, letters, managing, Marketing Planning, marketing, market, networking, pricing, reading, Sales, sales forecasting, scanning, Secretarial, scripts, Strategic Planning, Supervision, Teamwork, Telephone, telephones, upgrade, video

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Resume Overview

School Attended

  • H. Grady Spruce High

Job Titles Held:

  • Sales And Marketing Manager
  • Customer Service & Sales Rep
  • Customer Service
  • Shipping Clerk
  • Customer Service
  • Receptionist
  • Sale Rep


  • High School Diploma

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