Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Stop looking you've found me! I'm seeking a career in the customer service, as well as the receptionist field. I'm very interested in a position with your company, I'm hard working, dependable in every situation. So
if you're looking for a team player, that's willing to get the job done
,please review my resume.
Skills
Skilled trainer
Excellent time management skills
Effective problem solver
Negotiation expert
Effective workflow management
Adherence to high customer service standards.
Work History
08/2012 to 05/2013Sales And Marketing ManagerRight At Home | Pollok, TX,
Taking inbound calls from businesses who are looking to advertise their business through e-commerce, social media in a video platform.(1st Promo)Team Lead-for a team of 8 making sure that daily goals are met by rep and team.(2nd Promo)Marketing Sales Floor Manager-managing a floor of 60 reps, hiring, Training, approving pay roll, and doing a overview of attendance.
Develop pricing strategies, balancing firm objectives and customer satisfaction.
Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.
01/2007 to 10/2010Customer Service & Sales RepEquity Residential | San Mateo, CA,
Calling account holders to set up tours for overnight set to upgrade to bigger packages.
Following up with call backs.(1st Promo)Assist Manager for call center-helping manager verify overnight dates and times.(2nd Promo)Confirming Rep-call all appointments set to give confirmation info.
Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
Gathered and verified all required customer information for tracking purposes.
Mastery of customer service management systems and databases.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
02/2004 to 08/2006Customer ServiceRr Donnelley & Sons | White Plains, MD,
Temp, calling companies to setup for sales reps to go out and give quotes for cleaning services, part-time front desk rep.
Answer telephones to provide information and receive orders.
Served as corporate liaison between the finance, IT and marketing departments.
Coordinated board and committee meetings, including schedules and information preparation and distribution.
Screened all visitors and directed them to the correct employee or office.
Opened and properly distributed incoming mail.
05/2002 to 11/2003Shipping ClerkLineage Logistics | Sycamore, IL,
Putting labels on boxes and scanning barcodes.
Built containers and pack parts in accordance with detailed packing specifications.
Verified part numbers and placed parts in appropriate shipping containers.
10/2001 to 10/2002Customer ServiceRr Donnelley & Sons | Chaska, MN,
Outbound calling from generated leads provided by company in order to setup day trips for the sale of timeshares.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
05/2000 to 06/2001ReceptionistHastings Mutual Insurance Co | Appleton, WI,
Inbound calling as well as outbound, to hotels management, sending packages to inform them of the services provided.
05/2014 to CurrentSale RepAuto Assure | City, STATE,
Met all customer call guidelines including service levels, handle time and productivity.
Promptly responded to inquiries and requests from prospective customers.
Identified individual development needs with appropriate training.
Effective liaison between customers and internal departments.
Maintained up-to-date knowledge of product and service changes.
Calculated premiums and established payment methods for sales.
Evaluated leads obtained through direct referrals, lead databases and cold calling.
Calculated quotes and educated potential clients on insurance options.
Education
Expected in 1999High School Diploma | H. Grady Spruce High, Dallas, TXGPA:
Accomplishments
Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
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