Experienced and well organized Administrative Professional with experience in supporting all level corporate officers and senior management personnel. Remarkably demonstrated expertise in customer service, communications and business to business sales for 20+ years optimizing productivity, efficiency and service quality. Motivated to learn, highly dependable, enthusiastic and reliable with excellent work ethic combined with organizational skills and the ability to blend all of these together to create a exceptional combination for success.
- MS Office - Word, Excel, Dynamics, Teams
- Supreme written and oral communication skills
- Proficient in software: Sage Business Works, Eclipse, RecTrac
- Precise Data Entry and Data Management
- Prominent ability to Multi-task and prioritize
- Administrative Support
- Exceptional Positive Attitude
- Outstanding Customer Service
- Extremely Independent and Motivated working individually or as part of a team
- Coursework in College Prep and Business
Des Moines, IA, 07/2005 - Current
- Interacted with customers professionally by phone, email or in-person. Creating and maintaining dynamic relationships
- Conferred with customers to understand unique requirements and make targeted software and service recommendations
- Provided precise financial quotations to meet prospective and current customer's individual demands and budgetary conditions
- Organized 30+ National User Group meetings annually for software customers. Coordinated availability of off site, out of state facilities and catering resources to ensure economical and favorable result for participants
- Scheduled conference calls as well as (online and onsite) demonstrations for prospects and existing customers
- Proficiently completed administrative tasks, including but not limited to: Purchase Order Processing, Sales Order Processing, Payment Processing, filing (digital and manual), utilizing multi-line phone system
Geyserville, CA, 06/1998 - 07/2005
- Sole Provider of Administrative Support to the Director of Sales
- Prepared and processed U.S. Government Import Permits and International Import Certificates to be submitted to the Bureau of Alcohol, Tobacco and Firearms for approval. (Necessary for all Imports and Sales)
- Acquired and maintained dynamic relationships with Government contacts to ensure timely and accurate processing of all documents
- Discreet handling of confidential materials
- Displayed exceptional professionalism while providing highest level of customer service to all distributors, buyers and customers
- Multi-tasking and prioritizing to satisfy multitude of deadlines
- Assisted Accounts Receivable by distributing invoices via mail, fax or email in order to collect payment in a prompt manner
City, STATE, 01/1997 - 06/1998
- Provided information to customers to generate sales
- Data entry assisting customers with creating classified and business advertisements
- Extreme attention to detail proofing and editing all material before sending to print
- Assisted customers with prompt and polite support via telephone
- Maintained daily invoices and reports
- Answered multiple phone lines and directed calls accordingly
- Cash Handling and transferring credit card sales to the bank on a daily basis
City, STATE, 06/1994 - 01/1997
- Successfully managed all group sales for weddings, bus tours, special events, etc. Exceeding expectations of customers/guests
- Created and Modified customer reservations with extreme attention to detail
- Provided highest level of customer service while greeting customers upon arrival and departure
- Completed daily audit reports.'
- Multi-line switchboard phone system
- Cash and Credit card handling
Volunteer Accomplishments
President
Fairfax Fletcher Westford Little League
Mar 2015 – Oct 2018
The mission of FFWLL is to provide an organized baseball and softball program for children ages 5-12 in our community. Our goal is to give kids an opportunity to have fun, be a part of a team and develop skills all while learning the game of baseball / softball. Physical fitness, Perseverance and Determination are just a few of the life long benefits that are gained from being involved in a team sport. Since becoming President of this league I have assisted this Non-Profit league with fundraising over $30,000 for much needed equipment, field repairs, etc.
Fundraising Assistant
VT Special Olympics
Aug 2017 – Oct 2017
Assisted the annual VT Special Olympics Calcutta event with Collecting numerous donations for the Silent Auction. I also assisted at the Calcutta event with the actual auction. Assisting with cash handling and customer service
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School Attended
- Bellows Free Academy
Job Titles Held:
- Sales Administrative Assistant and Coordinator
- Executive Assistant to Director of Sales
- Sales Assistant
- Guest Services Representative
Degrees
- High School Diploma
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