Highly organized and detail-oriented Sales Administration Manager with more than 27 years experience
supplying
thorough, organized
administrative support to several senior executives. Highly
skilled at managing complex projects, sales reports and schedules. Excellent
work ethic and strength in boosting department morale.
Skills
SAP and Business Warehouse reporting and analysis
Zoho database management
Advanced Microsoft Excel certified
Excellent sales meeting, conference, travel planner and coordinator
Manage multiple projects
Sales employee training and development
Administrative support specialist
Excellent communication skills
Works well under pressure
Customer service-oriented
Accurate and detailed
Critical thinker
Work History
Sales Administration Manager, 04/2006 to Current Custom Brands Group – 12800 Center Court South Dr. #450 Cerritos, CA 90703
Created and distributed various sales reports to senior executives, sales field and finance department.
Processed account rebates, reporting and rebate check/credit requests
Managed sales coordinators and administrative assistants
Organized and trained all new hire sales reps, including set up of email, Box and Zoho accounts and iPads
Planned and coordinated sales meetings and conventions, including travel, hotel and transportation.
Managed and tracked sample displays and POP materials for Home Depot resets, JCPenney new hire decorators, Budget Blinds new franchisees
Create purchase requisitions and purchase orders for marketing personnel
Liaison between corporate IT and anything related to sales reporting for our division
National Account Trainer, 04/2001 to 04/2006 Custom Brands Group – Same
Worked with accounts and account managers to create specific training modules for account associates and district training seminars
Created training product modules for sales reps, accounts, customer service
Created and conducted new hire sales rep training, including ride-a-longs, reporting, and training product knowledge classes
Assisted with the creating of soft skills communication training modules for customer service
Assisted with sales meeting planning, travel and logistics
Coordinated monthly WebEx meeting for sales team
District Sales Manager, 05/1994 to 04/2001 other – Othjer
Increased revenues by 18% within the first year as District Sales Manager.
Created specific account training modules
Trained all incoming and current account sales associates.
Maintained displays and POP materials at each individual account
Participated in quarterly account display resets
Helped open 18 new Home Depot stores
Customer Service Supervisor, 03/1990 to 05/1994 other2 – other
Cross-trained and backed up other customer service managers.
Met all customer call guidelines including service levels, handle time and productivity.
Strong leader of customer support staff.
Managed work flow to exceed quality service goals.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Maintained up-to-date knowledge of product and service changes.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Updated customer orders from start to finish in an accurate and timely manner.
Education
Bachelor of Science: Current Cal Poly Pomona - Pomona, CA
Coursework in Business Administration, Finance and Marketing
