- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
- Sales Administration Manager with 20+ years experience specializing in administrative support to over 1500 sales professionals throughout the United States.
- Committed to delivering high quality results with little supervision.
- Effectively able to multi-task, analyze and make sound decisions based on business needs.
- Effectively manage both virtual and in-person teams.
- Results-oriented
- Self-directed
- Time management
- Professional and mature
- Microsoft Office Suite
- Oracle Reporting Systems
|
- Peoplesoft Software
- CRM and office management software
- Data entry
- Communication
- Troubleshooting
- Team management
|
- Coordinated department functions for team of 15+ employees.
- Planned and executed various aspects of a major company merger.
- Developed streamlined processed post-merger to gain efficiencies for company-wide sales force.
- Completed 2012-2013 LEAD! Bristol program for managers sponsored by Bristol VA/TN Chamber of Commerce
- Participated in Junior Achievement teaching third grade students about business.
- Helped provide tutoring and reading help to local elementary school students
- Participant in "A Day Made Better," an OfficeMax sponsored event providing local teachers with office supplies for their classrooms
Associate of Science: Business Administration And Management, Expected in 12/2020
-
Northeast State Community College - Blountville, TN
GPA:
Bachelor of Science: Business Administration And Management, Expected in
-
University of Phoenix - Tempe, AZ
GPA:
- Minor in Project Management
Sales Administration Manager, 01/2010 - Current
M.S. Walker – New York, NY,
- Manage a team of 5-15 Sales Administrators.
- Assist with reporting needs of over 1,500 sales personnel throughout the United States.
- Administer annual performance reviews.
- Provide daily coaching and development to direct reports.
- Create and provide quarterly state of the business reviews to senior level management.
- Work with executive level sales team to resolve escalated customer issues.
- Manage schedules and time off for sales administration department to ensure support is consistently available to the entire sales team.
- Supported sales team members to drive growth and development.
- Created presentation materials for sales, customer relations, and management purposes.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
- Updated procedures for recurring reporting requests to increase productivity and maximize selling time for sales field.
- Developed working relationships with customers through courteous telephone manners and follow up, all by prioritizing customer service.
Customer Relations Supervisor, 09/2000 - 01/2010
Baptist Community Services – Amarillo, TX,
- Monitored the daily activities of 20+ customer service representatives.
- Managed scheduling and daily service level goals to ensure goals achieved consistently.
- Supervised various teams providing service to specialized accounts such as the Federal Government, K-12 education and Healthcare Consortiums.
- Addressed inquiries from clients and relationship management department team members.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
Credit Card Collection Representative, 12/1996 - 05/1997
SPS – City, STATE,
- Made outbound collections calls to credit card customers.
- Received top collector award for collecting on a delinquent account and having balance paid in full.
- Contacted customers to notify of delinquent payments and resolve.
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