Sales Administration Manager with 17+ years experience specializing in administrative support to over 1500 sales professionals throughout the United States and Europe. Committed to delivering high quality results with little supervision. Effectively able to multi-task, analyze and make sound decisions based on business needs.
Meticulous attention to detail
Professional and mature
Microsoft Office Suite
Oracle Reporting Systems
Coordinated department functions for team of 16+ employees.Planned and executed various aspects of a major company merger.
Developed streamlined processed post-merger to gain efficiencies for company-wide sales force.
Completed 2012-2013 LEAD! Bristol program for managers sponsored by Bristol VA/TN Chamber of Commerce
Participated in Junior Achievement teaching third grade students about business.
Helped provide tutoring and reading help to local elementary school students
Participant in "A Day Made Better," an OfficeMax sponsored event providing local teachers with office supplies for their classrooms
GeneralNortheast State Community College － Blountville, TN, United States
Currently enrolled at Northeast State Community College with a focus on achieving a degree in Business Management
Sales Administration Manager, 01/2010 to CurrentOffice Depot Inc － Bristol, VAManage a team of 15 Sales Administrators.
Monitor daily workload. Assist with reporting needs of over 1,500 sales
personnel throughout the country. Administer annual performance reviews.
Provide daily coaching and development to direct reports. Create and
provide quarterly state of the business reviews to senior level management. Work with executive level sales team to resolve escalated customer issues. Develop and administer ongoing training for department and global partners. Manage schedules and time off for sales administration department to ensure support is consistently available to the entire sales team.
Customer Relations Supervisor, 09/2000 to 01/2010OfficeMax － Bristol, VAMonitored the daily activities of 20 customer service
representatives. Managed scheduling and daily service level goals to ensure
service level goals achieved consistently. Administered yearly performance
appraisals. Monitored daily calls to ensure quality. Coached and
developed employees. Supervised various teams providing service to specialized
accounts such as the Federal Government, K-12 education and Healthcare Consortiums.
Credit Card Collection Representative, 12/1996 to 05/1997SPS － Gray, TNMade outbound collections calls to credit card customers. Worked with customers to arrange payment s on past due accounts. Received top collector award for collecting on a delinquent account and having balance paid in full.