Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Sales Administration Manager with 20+ years experience specializing in administrative support to over 1500 sales professionals throughout the United States.
  • Committed to delivering high quality results with little supervision.
  • Effectively able to multi-task, analyze and make sound decisions based on business needs.
  • Effectively manage both virtual and in-person teams.
  • Results-oriented
  • Self-directed
  • Time management
  • Professional and mature
  • Microsoft Office Suite
  • Oracle Reporting Systems
  • Peoplesoft Software
  • CRM and office management software
  • Data entry
  • Communication
  • Troubleshooting
  • Team management
  • Coordinated department functions for team of 15+ employees.
  • Planned and executed various aspects of a major company merger.
  • Developed streamlined processed post-merger to gain efficiencies for company-wide sales force.
  • Completed 2012-2013 LEAD! Bristol program for managers sponsored by Bristol VA/TN Chamber of Commerce
  • Participated in Junior Achievement teaching third grade students about business.
  • Helped provide tutoring and reading help to local elementary school students
  • Participant in "A Day Made Better," an OfficeMax sponsored event providing local teachers with office supplies for their classrooms

Associate of Science: Business Administration And Management, Expected in 12/2020
Northeast State Community College - Blountville, TN
Bachelor of Science: Business Administration And Management, Expected in
University of Phoenix - Tempe, AZ
  • Minor in Project Management
Sales Administration Manager, 01/2010 - Current
M.S. Walker New York, NY,
  • Manage a team of 5-15 Sales Administrators.
  • Assist with reporting needs of over 1,500 sales personnel throughout the United States.
  • Administer annual performance reviews.
  • Provide daily coaching and development to direct reports.
  • Create and provide quarterly state of the business reviews to senior level management.
  • Work with executive level sales team to resolve escalated customer issues.
  • Manage schedules and time off for sales administration department to ensure support is consistently available to the entire sales team.
  • Supported sales team members to drive growth and development.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
  • Updated procedures for recurring reporting requests to increase productivity and maximize selling time for sales field.
  • Developed working relationships with customers through courteous telephone manners and follow up, all by prioritizing customer service.
Customer Relations Supervisor, 09/2000 - 01/2010
Baptist Community Services Amarillo, TX,
  • Monitored the daily activities of 20+ customer service representatives.
  • Managed scheduling and daily service level goals to ensure goals achieved consistently.
  • Supervised various teams providing service to specialized accounts such as the Federal Government, K-12 education and Healthcare Consortiums.
  • Addressed inquiries from clients and relationship management department team members.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
Credit Card Collection Representative, 12/1996 - 05/1997
  • Made outbound collections calls to credit card customers.
  • Received top collector award for collecting on a delinquent account and having balance paid in full.
  • Contacted customers to notify of delinquent payments and resolve.

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School Attended

  • Northeast State Community College
  • University of Phoenix

Job Titles Held:

  • Sales Administration Manager
  • Customer Relations Supervisor
  • Credit Card Collection Representative


  • Associate of Science
  • Bachelor of Science

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