Confident Safety Officer successful at making critical decisions quickly and effectively with extensive training in crisis
management and interventions. Meets security challenges calmly and rationally. Equipped with excellent communication
and people skills. Consistently demonstrates ability to organize, prioritize, work independently, exercise discretion and
works well under pressure.
High ethical standards Calm in emergency situations
Physical fitness standard De-escalation techniques
Constantly bringing new ideas to keep the consumers and employees safe such as adding new card readers to multiple
areas limiting entrances and cutting it down to one entrance/exit way for consumers and/or employees.
radios to each floor along with daily radio checks as well as a panic button system for employees throughout the building
and multiple other safety features all while staying well under budget.
Also redesigned and implemented more effective
safety policies and procedures.
Safety Officer/Building Contact09/2013 to CurrentUPMC Western Psychiatric Institute & ClinicOakland, PA
Update all policies and procedures for Safety, as needed.
Log and maintain records in accordance with policies and state regulations.
Meet deadlines consistently.
Inspect the facility to ensure that it lives up to the required inspection standards.
Continuously educate new and current employees on workplace safety.
Walk around the building and parking areas looking for any hazards.
Document and report any unsafe conditions as well as security violations.
Ensuring that the causes of an accident are ascertained and that adequate steps are taken to prevent their re-
Provide assistance to clinical staff in the care and safety of patients, staff or visitors who are uncooperative.
Administer assistance during fires, medical emergencies, disaster drills, 302 admittances or any other crisis
Work closely with law enforcement, probation officers, fire and medical authorities when necessary.
Regularly checking alarm systems to ensure they are working properly.
Conduct investigations and prepare reports, initiate and investigate any reports of incidents including theft,
suspicious activity, vandalism, personnel safety and patient related issues.
Presenting health and safety reports at our quarterly meetings.
Managing one officer in daily activities.
Point of contact for the building, arranging any and all special requests such as blood drives, activities, or
contractors conducting work on or in the building.
Employment Coordinator07/2009 to 09/2013DialAmerica Marketing, IncPittsburgh, PA
Worked under high pressure to meet daily goals of new hires.
Conducted background checks on candidates by obtaining information from law enforcement officials, previous
employers, references and computer software.
Hired quality employees for the company.
Handled a high volume of inbound and outbound calls.
Processed all inbound/outbound calls while observing professional telephone etiquette.
Adhered to the corporate approved recruiting standards.
Screened incoming inquiries and scheduled interviews with quality candidates.
Met with and greeted all applicants and visitors in a pleasant and professional manner.
Worked side by side with the company Recruiter.
Helped to keep turnover percentage low.
Worked with Center Managers to help meet client's training needs.
Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
Implemented a tracking database for employee professional development and licensure renewal credits.
Manager/Customer Service Representative03/2005 to 07/2009Jeannie's Second Chance, Retail StoreWest Mifflin, PA
Worked part-time volunteering while being a stay-at-home mom.
Coordinated all store functions and supervised a team of two.
Handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive
Helped with bookkeeping and payroll.
Consulted with customers to evaluate needs and determine best options.
Processed customers' purchases and answered questions about merchandise.
Accurately worked with and turned in all money, receipts, checks and coupons.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Welcomed customers into the store and helped them locate items.
Education and Training
Master of Arts: Social Science, Applied Criminology2017California University of PennsylvaniaSocial Science Applied Criminology
Bachelor of Science: Criminal Justice2015California University of PennsylvaniaCriminal Justice