High-energy manager who is successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. My other responsibilities is an Operations manager who deals with complex problem solving and staff development,. I am calm under pressure, understand inventory control, very computer-savvy, know how to develop Policy/program. I have a good sound judgment, and have a good sense on what is needed to have a good well trained staff
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- Researched and wrote a policies and procedures manual for IIPP for the Claremont Club, one of the most well known Club in the area.
- By doing so, it save the Club money in Work related injuries and customer injuries.
- Total saving over 50,0000 a year.
- Established CPR/AED training for staff and also made it available to customers for a cost.
- Certification is through American Heart Association which is recognized through the world and is acceptable for almost every work related field.
- Saving along with in house certification has boosted personal trainers urgency to re-certify in a timely manner and also has put ownership on each and every personal trainer.
- Developed a system to ensure the facility is well maintain and all licenses, permits, and any related documents are done in a quick and productive manner.
- Create and deepen relationships with Members you know and do not yet know, which will add value to their membership, enhance their sense of belonging and sense of community within the club.
- Attend weekly Managers' meetings and disseminate information to all Managers on Duty as necessary Actively participate in the hiring, firing, training, and performance reviews of all Managers on Duty and other staff as needed Chair the Club Safety Committee and work with the Facilities Director and Human Resource Director in planning and implementing safety training throughout the club Handle all member and employee incidents, accidents or problems as they relate to safety Take lead in the event of an emergency: loss of electricity fire and/or fire alarms earthquake other natural disasters major injury/illness of member or staff; club equipment breakdown; etc.
- Practice energy conservation (i.e., ensuring court lights are off when not in use) Check pool and spa chemical readings at prescribed intervals make adjustments as necessary and inform them to Facility Director Adhere to all Club Standards, Policies and Procedures Be proactive and innovative in regards to safety issues Help establish and maintain safety policies and procedures Train staff on CPR & AED certifications Develop & maintain member and nonmember CPR & AED training Assist the Human Resource Director and Facility Manager in determining accident preventability Work with the Facility Director to ensure all required facility/equipment permits are current and valid Work with Facility Director to ensure the safety of the building and all occupants conduct regular testing of safety systems (sprinklers, extinguishers, alarms, etc.) Work with the Facility Director to ensure all codes/requirements of Health and Fire Departments, as well as those of OSHA and liability insurer, are met Administer the Club's IIPP Safety Program and Emergency Preparedness Program Quarterly Safety Committee meetings Provide clubwide department training on Facility Walkthrough standards and the basis for inspection rating Provide MOD coverage during evening & weekend hours Staff training and development  evaluations, set example for customer service standards Hold monthly M.O.D meetings Prepare department payroll Meet budget for operating costs: labor, security, communication equipment.
- Prepare department payroll Prepare End of the Month budgeting report.
- Set and achieve personal sales goals while supporting the goals of the team Greet customers in a timely, professional and engaging manner Provide an exceptional shoe fitting experience, that includes measuring for size and suggesting fashion looks based on current trends and customer feedback Provide honest and confident feedback to customers regarding merchandise style and fit Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events Consistently seek new fashion and product knowledge to act as an expert for the customer Open new Nordstrom Fashion Rewards accounts as a means of building customer relationships Work as a team player to ensure each customer receives the best service possible Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning.
budgeting, budget, CPR, customer service, Fashion, firing, hiring, Human Resource, Director, meetings, merchandising, MOD, M.O.D, natural, payroll, performance reviews, Policies, Safety, sales, Staff training, team player
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School Attended
- Grand Canyon University
- University of Phoenix
- FIDM
Job Titles Held:
- Safety Director
- Ladies Shoes Manager
Degrees
- Master of Science
- Associate of Arts
- Associate of Arts
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