rooms operations manager resume example with 13+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Focused Operations Manager bringing 11 years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for the company.
Skills
Multi-unit operations management
Cost reduction and containment
Staff training and development
Policies and procedures implementation
Systems implementation
Process improvement strategies
Product management
Maintenance planning
Staff retention
Warehouse operations
Invoice processing
Multi-site operations
High-pressure environments
Dedicated
Business Planning
Team Building/Leadership
Experience
06/2019 to 03/2020Rooms Operations ManagerMarriott International | Rancho Mirage, CA,
Assisted in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff.
Strived to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Monitored compliance with standards and procedures.
Led specific teams while assisting with meeting or exceeding property goals.
Took proactive approaches when dealing with employee concerns.
Extended professionalism and courtesy to employees and guests at all times.
Communicated/updates all goals and results with employees.
Provided excellent customer service by being readily available/approachable for all guests.
Strived to continually improve guest and employee satisfaction.
Took proactive approaches when dealing with guest concerns.
Responded timely to customer service department request.
Verified that all team members meet or exceed all hospitality requirements.
12/2016 to 06/2019Operations ManagerFirst Hospitality Group Inc | Louisville, KY,
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Inspected production areas to identify and correct unsafe or unauthorized practices.
Established organizational vision and developed strategies to achieve sales and customer service goals.
Inspected accounts to maintain, retained and secured ratings.
Performed initial assessment via ‘walk-through’ of new potential Franchise Owners.
Helped setting up new accounts and provided assistance in the ‘new accounts’ process
Identified Special Service work opportunities for Franchise Owners
Monitored Franchise Owners to ensure proper documentation for Special Service work
Provided training on chemical's approved by company
Reviewed customer needs for consumable supply needs.
Transferred customers between owners if requested and documented these requests and transfers
Recommended solutions for Owners in situations where customers were considering cancelling accounts
12/2011 to 12/2016Campus Operation Manager/Minister Elder Celebration Church | City, STATE,
Managed campus environment to ensure it was supportive of a quality educational experience, and that it met expectations for quality service as established by the mission and vision of the church.
Was responsible for the spiritual welfare of the church leaders and its members.
Maintained and casted the vision for the church.
Developed and led the overall direction of church programs.
Provided leadership for and actively participates in worship, education, discipleship and evangelism for the spiritual life and growth of members.
Originated and presented services of public worship, administered, leaded the pastoral ministry of the church,.
Supervised church staff and volunteers of Spanish Campus.
Represented the congregation in denominational and community affairs.
Oversaw the day-to-day operations of the church including implementation of plans and programs which support the church's vision.
Maintained office systems by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
Provided human resources support to each ministry within the Spanish ministry of the church.
Scheduled appointments, maintained staff calendars, screened phone calls and visitors.
Coordinated special events and projects.
The Spanish ministry had around 400 members Jan.
12/2006 to 12/2016Pastors PA and Church Office ManagerRCCG Salvation Center | City, STATE,
Provided administrative support to the Senior Pastor, business administrator, other staff members (as needed), and volunteers.
Scheduled and coordinated the use of the church building and rooms.
Created and maintained a master yearly calendar with all services, events, etc.
Maintained office supplies inventory and approved invoices.
Oversaw the purchase, use and repair of church and office equipment.
Coordinated church mailings.
Maintained office systems by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
Provided human resources support to each ministry in the church in coordination with the church business administrator.
Scheduled appointments, maintained staff calendars, screened phone calls and visitors.
Coordinated special events and projects.
Supervised office staff and volunteers.
Managed overall day-to-day operations for the site campus.
Was responsible for the daily management of the church office.
Education and Training
Expected in 05/1995 to to High School Diploma | Lanier High School, Austin, TXGPA:
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