Roofing Support Specialist, 04/2010 to Current Craig's Roofing – Haskell Oklahoma
Installed DuroLast,TPO,IB,PVC Membrane roofs Installed Metal Roofs Ag Panel, R panel, Standing Seam.
Aligned and squared frames and forms for installation.
Constructed residential decks, carports, garages.
Repaired roofs and flooring and remodeled bathrooms and kitchens.
Read and interpreted blueprints and construction documents to determine project directives.
Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
Cut and installed insulation for residential and commercial buildings.
Lead Maintenance , 11/2007 to 04/2010 Love's Travel Stop and Country Store – Chouteau, United States, Oklahoma
Maintaining and troubleshooting computerized gas and diesel pumps including cleaning, calibration, filter replacement, and mechanical function; · Maintenance of the store and facilities including fueling stations; · Maintenance and cleaning of the heating and air conditioning units; · General customer service.
Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
Cleaned in and around the buildings, prioritizing safety at all times.
Dismantled, cleaned and replaced light fixtures.
Inspected facility and grounds and picked up any trash.
Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
Promoted building security by locking doors and checking electrical appliances for safety hazards.
Sanitized bathrooms, showers and locker rooms.
Checked in and stocked inventory throughout the facility.
Kept janitorial closets clean and organized.
Supervised the cleaning, maintenance and care of building and grounds.
Advanced Tech Support Call Center Technician, 02/2007 to 11/2007 Alorica, Inc – Tulsa, United States, Oklahoma
Diagnostics and troubleshooting customer issues for Sprint including
Answered an average of number of calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Answered product questions with up-to-date knowledge of sales and store promotions.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Directed calls to appropriate individuals and departments.
QA Representative, 03/1998 to 11/2005 Damping Technologies, Inc – Mishawaka, United States, Indiana
Assisting the Quality Manager in establishing the priorities for workday, setting up the work areas to achieve optimal use of time without waste; · I was responsible for incoming raw materials, review of required supplier data, acquisition of sample retain and release to manufacturing area; · Authorized to release product and parts within various phases of manufacturing process and finished goods; · Support and maintenance of equipment calibration; · Maintenance of the Quality Documentation systems by composing, reviewing, editing typing, photocopying, scanning, approval, distributing, and archiving elements of the company QMS; · Conflict resolution with supplier related issues including investigations of suspected material; · Monitoring of Raw Material Inventories; · Documentation of corrective and preventative actions as required by customers, regulatory, third party, and/or internal assessments.
Manufacturing of temperature sensitive Stand-Off Damping Systems.
Manufacturing of Tuned Mass Dampers and Tuned Vibration Absorbers.
Clean room manufacturing capabilities to meet the demands of spacecraft and launch vehicles.
Graphite panel manufacturing capabilities.
Quality control that ensures customer's parts are always within specification.
Structural Dynamics Experimental Measurements / Structural Dynamics Laboratory Structural Dynamics Finite Element Analysis ASTM E-756 and SAE J1637 (Oberst Beam) Vibrating Beam Technique Material Measurements Dynamic Stiffness Measurements of Mounts, Isolators, Elastomeric Elements, etc.
via MTS Machine Time-Domain Creep and Relaxation Property Measurement of Viscoelastic Materials.
Dynamic Mechanical Properties of Viscoelastic Materials as a Function of Static Prestrain Dynamic Mechanical Properties of Viscoelastic Materials as a Function of Dynamic Strain Amplitude.
Noise and Vibration Control Consulting/Project Work* - Analysis and Solution (on a Contract Basis).
Tested products or subassemblies for functionality or quality.
Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
Monitored product standards and quality-control programs.
High School Diploma: 5 1983 Westview Jr./Sr. High School - Indiana
Coursework in Mathematics Education
Coursework in English
Coursework in History
Coursework in Child Development and Psychology
High School Diploma: 5 2001 Harcourt High School - Massachusetts
Certification: Microsoft Certified Systems Engineer, 2 2002 Notre Dame University - Notre Dame, IN
Continuing education in MCSE
Coursework in Computer Structure and Assembly
Coursework in Computer Networks
Coursework in Software Engineering and Database Systems
Coursework in Computer Science and Information Technology
Associate of Applied Science: Science in Information Technology/IT Security, Current Colorado Technical University - Denver
Studying IT Security
Coursework in Computer Science and Information Technology
Completed coursework towards Science in Information Technology/IT Security, Mar 2012 Studying IT Security:
· AQS - American Quality Society · CQE - Certified Quality Engineer · CQA - Certified Quality Auditor · CQI - Certified Quality Inspector · CQT - Certified Quality Technician · MCSE - Microsoft Certified Systems Engineer · IT Network Server · A+ Computer Technician · TSS - Technical Support Specialist · ATS - Assistive Technology Supplier
A+, billing, calibration, Computer Technician, hardware, Conflict resolution, Consulting, customer service, Designing, Documentation, editing, Engineer, English, Government, Information Technology, ISA, ISO9000, Managing, Materials, Mechanical, Microsoft Certified Systems Engineer, MCSE, Microsoft Office, Windows 7, Microsoft Windows, Windows, 2000, Microsoft Windows 2000, Microsoft Windows 2000 Professional, Windows 95, Windows 98, Windows XP, Migration, modem, MTS, Network, Operating Systems, Operating System, Quality, Quality control, Reading, scanning, specification, Strategy, Swaps, Technical Support, Technician, Phones, Phone, Troubleshoot, Troubleshooting, typing, Vista, Windows 2000 Professional, Windows 2000 Server
High School Diploma : 5 1983 High School Diploma : 5 2001 Certification : Microsoft Certified Systems Engineer , 2 2002 Associate of Applied Science : Science in Information Technology/IT Security , Current Completed coursework towards Science in Information Technology/IT Security, Mar 2012 Studying IT Security :
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