LiveCareer-Resume

revenue operations specialist resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Creative Operations leader skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Skills
  • Salesforce Platform Administration
  • NetSuite Platform Administration
  • Revenue System Software Integrations
  • Revenue Team System Training
  • Corporate Deal Closure & Amendment Process
  • Operations Understanding
  • Software and Hardware Issues
  • Claim Validity Determination
  • Daily Operations Management
  • Accounts Payable and Accounts Receivable
  • Accounting Operations Processes
  • Resource Planning and Scheduling
Education
Emory University Decatur, GA, Expected in 08/2018 Bachelor of Business Administration - BBA : Business Administration - GPA :
Point University Atlanta, GA, Expected in 08/2017 Associate's degree : Information Technology - GPA :
Certifications
  • Digital Humanities Certificate from Harvard University
Work History
Axiom Space - Revenue Operations Specialist
, , Sandy Springs, GA 12/2021 - Current
  • Analyzed and closed all corporate company deals in Salesforce.
  • Processed Amendments in Salesforce for client change order requests.
  • Performed QA testing after critical updates to transition customer data smoothly to retain performance and usability of Salesforce.
  • Set permissions for users using object-level and field-level security best practices.
  • Created and maintained user profiles, workflows, and dashboards on Salesforce and other CRM software.
  • Monitored and analyzed key sales and business performance indicators and trends to drive strategic and tactical business decisions.
  • Established and maintained Salesforce case management tracking system.
  • Established team priority guidelines.
  • Maintained multiple user profiles, role hierarchy, security, and sharing rules, and other, out-of-the-box access features.
  • Provided territory analysis and recommendations based on SFDC & market data.
  • Executed workflow and revenue improvement projects.
  • Created row-level leadership revenue reporting.
Catalent Pharma Solutions, Inc. - Quality Assurance Specialist
, , 07/2021 - 11/2021
  • Identified customer needs and taking proactive steps to maintain positive experiences.
  • Verified Customer Experience ratings in Medalia and provided executive leaders feedback.
  • Analyzed customer feedback on product ranges and new releases, as well as preparing reports.
  • Processed payments for customers that have a past due balance.
Honeywell - Customer Experience Specialist
, , Norcross, GA 12/2020 - 07/2021
  • Closed and analyzed sales orders in Salesforce.
  • Documented processes and logging technical issues, as well as customer compliments and complaints.
  • Collaborated with IT developers, as well as production, marketing, and sales teams to enhance.
  • Provided customer service and brand awareness.
  • Trained employees in CRM and revenue systems.
Accruent - Operations Specialist
, , Stone Mountain, GA 07/2016 - 12/2018
  • Managed a team of 3 to oversee daily operations for 2 warehouses, including shipping and receiving, inventory control, safety procedures, training new hires, and vendor relations.
  • Maintained safety at all times, carefully following gear, behavior, and equipment standards.
  • Kept team productivity high, backing up team members and training new employees.
  • Resolved process inefficiencies through effective analysis and resolution of deficient areas.
  • Mitigated risks across departments through root cause analysis and development of optimal solutions.
State Of Massachusetts - IT Support Sales Specialist
, , Norcross, GA 02/2015 - 03/2016
  • Established product software and hardware troubleshooting responsibilities.
  • Assisted company with strong phone contact handling skills and active listening.
  • Provided Familiarity with CRM systems and practices.
  • Trained end-users on hardware functionality and software programs.
  • Customer orientation skills and ability to adapt/respond to different types of characters.
  • Kept track of technological advancements and trends in IT support.
Nordstrom - Special Investigator
, , Alpharetta, GA 04/2013 - 12/2014
  • Managed claims and created drop-file for claims that required further investigation.
  • Provided court testimony regarding open cases and investigations.
  • Collected and documented case evidence such as fingerprints or interview information.
  • Investigated diverse criminal activities such as financial crime, civil rights violations, extortion, and fraud.
  • Performed case tracking in criminal investigation software.
Dillard's Inc - Beauty Sales Manager
, , Buford, GA 12/2011 - 02/2013
  • Provided leadership, coaching and business management skills gained in fast paced retail environment.
  • Prepped sales meetings with luxury vendors to meet sales goals.
  • Applied makeup and skincare products on potential customers.
  • Understood product strategies by quarter/season and provide clear direction to drive sales.
  • Attended all fashion and beauty sponsored events by Dillard's.
  • Applied skincare/makeup on runway models and actors.
Nordstrom - Beauty Stylist
, , Buford, GA 07/2011 - 02/2012
  • Applied makeup and skincare on clients to reach revenue goals.
  • Maintained sales quotas and upsold skincare and beauty products.
  • Became the top beauty stylist in United States (2011) for Nordstrom.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
Skills
  • Salesforce Platform Administration
  • NetSuite Platform Administration
  • Revenue System Software Integrations
  • Revenue Team System Training
  • Corporate Deal Closure & Amendment Process
  • Operations Understanding
  • Software and Hardware Issues
  • Claim Validity Determination
  • Daily Operations Management
  • Accounts Payable and Accounts Receivable
  • Accounting Operations Processes
  • Resource Planning and Scheduling
Work History
LeaseQuery - Revenue Operations Specialist
, 12/2021 - Current
  • Analyzed and closed all corporate company deals in Salesforce.
  • Processed Amendments in Salesforce for client change order requests.
  • Performed QA testing after critical updates to transition customer data smoothly to retain performance and usability of Salesforce.
  • Set permissions for users using object-level and field-level security best practices.
  • Created and maintained user profiles, workflows, and dashboards on Salesforce and other CRM software.
  • Monitored and analyzed key sales and business performance indicators and trends to drive strategic and tactical business decisions.
  • Established and maintained Salesforce case management tracking system.
  • Established team priority guidelines.
  • Maintained multiple user profiles, role hierarchy, security, and sharing rules, and other, out-of-the-box access features.
  • Provided territory analysis and recommendations based on SFDC & market data.
  • Executed workflow and revenue improvement projects.
  • Created row-level leadership revenue reporting.
Renewal by Andersen - Quality Assurance Specialist
, 07/2021 - 11/2021
  • Identified customer needs and taking proactive steps to maintain positive experiences.
  • Verified Customer Experience ratings in Medalia and provided executive leaders feedback.
  • Analyzed customer feedback on product ranges and new releases, as well as preparing reports.
  • Processed payments for customers that have a past due balance.
Renewal by Andersen - Customer Experience Specialist
, 12/2020 - 07/2021
  • Closed and analyzed sales orders in Salesforce.
  • Documented processes and logging technical issues, as well as customer compliments and complaints.
  • Collaborated with IT developers, as well as production, marketing, and sales teams to enhance.
  • Provided customer service and brand awareness.
  • Trained employees in CRM and revenue systems.
Amazon - Operations Specialist
, 07/2016 - 12/2018
  • Managed a team of 3 to oversee daily operations for 2 warehouses, including shipping and receiving, inventory control, safety procedures, training new hires, and vendor relations.
  • Maintained safety at all times, carefully following gear, behavior, and equipment standards.
  • Kept team productivity high, backing up team members and training new employees.
  • Resolved process inefficiencies through effective analysis and resolution of deficient areas.
  • Mitigated risks across departments through root cause analysis and development of optimal solutions.
Intuit - IT Support Sales Specialist
, 02/2015 - 03/2016
  • Established product software and hardware troubleshooting responsibilities.
  • Assisted company with strong phone contact handling skills and active listening.
  • Provided Familiarity with CRM systems and practices.
  • Trained end-users on hardware functionality and software programs.
  • Customer orientation skills and ability to adapt/respond to different types of characters.
  • Kept track of technological advancements and trends in IT support.
State Farm - Special Investigator
, 04/2013 - 12/2014
  • Managed claims and created drop-file for claims that required further investigation.
  • Provided court testimony regarding open cases and investigations.
  • Collected and documented case evidence such as fingerprints or interview information.
  • Investigated diverse criminal activities such as financial crime, civil rights violations, extortion, and fraud.
  • Performed case tracking in criminal investigation software.
Dillard's Inc - Beauty Sales Manager
, 12/2011 - 02/2013
  • Provided leadership, coaching and business management skills gained in fast paced retail environment.
  • Prepped sales meetings with luxury vendors to meet sales goals.
  • Applied makeup and skincare products on potential customers.
  • Understood product strategies by quarter/season and provide clear direction to drive sales.
  • Attended all fashion and beauty sponsored events by Dillard's.
  • Applied skincare/makeup on runway models and actors.
Nordstrom - Beauty Stylist
, 07/2011 - 02/2012
  • Applied makeup and skincare on clients to reach revenue goals.
  • Maintained sales quotas and upsold skincare and beauty products.
  • Became the top beauty stylist in United States (2011) for Nordstrom.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.

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Resume Overview

School Attended

  • Emory University
  • Point University

Job Titles Held:

  • Revenue Operations Specialist
  • Quality Assurance Specialist
  • Customer Experience Specialist
  • Operations Specialist
  • IT Support Sales Specialist
  • Special Investigator
  • Beauty Sales Manager
  • Beauty Stylist

Degrees

  • Bachelor of Business Administration - BBA
  • Associate's degree

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