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revenue operations manager resume example with 13 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Seeking a position with ability to demonstrate a high level of administrative competence and while making a substantial contribution to the continued operation and growth of the organization. I am seeking for a professional position on the projects team, where I can assist in the planning, direct and coordinate all organization's operations I am seeking for the opportunity for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. I have 13 years' experience in operations management of multiple specialties. I recognize the important roles of responsibility, authority and accountability. I strive for achievement of excellence. I'm highly energetic and self-motivated with a strong ability to identify, analyze and problem solve.

Skills
  • ECW Builds
  • CDM Epic/Meditech Builds
  • Pacs - Imaging Interfaces
  • EPSI Software
  • HC Cubes Software
  • GL Lawson Software
  • WaveMark Inventory Control Software
  • Centricity CCW Software
  • Proficiency in Epic and Meditech
  • CPT Coding
  • Coding Error Resolution
  • DRG assignment
  • 3M Encoder/Craneware/ChartMax
  • Report generation
  • Data Modeling
  • Account Reconciliation
  • Project Management
  • Data management
  • Workflow coordination
  • Excellent work ethic
  • ECW/CPSI
  • Networks Fortigate, Unitrend
  • Interfaces HL7
  • Telecommunication
  • Financial analysis and planning
  • Employee training
  • Excels in team leadership
  • Cost and budget analysis
  • Account analysis expertise
  • Risk analysis
  • Planning and coordination
  • Financial administration
  • Critical thinking
  • Analytical
Experience
08/2021 to 01/2023 Revenue Operations Manager Asapp | Raleigh, NC,
  • Evaluate processes, programs, and systems to increase revenue, minimize costs, and improve patient care
  • Reviews and analyzes monthly reports from billing company regarding revenues, payments, and adjustments and analyses trends by payors and/or physicians
  • Attends monthly conference calls with billing and collection vendor and be prepared to discuss outstanding Revenue Cycle issues
  • Verify NPI and Tax ID mapping, insurance table mapping, eligibility mapping, fee schedule mapping, troubleshoot claims issues, and optimize billing tools available
  • Consistently participate in activities around planned and unplanned maintenance requirements, including outages, troubleshooting, system upgrades and HIPPA Compliance compatibility
  • Offer eClinicalWorks support to include basic workflow support, testing, troubleshooting, analysis, and first through third-level support function
  • Manage dashboards and build revenue forecasts so teams can easily understand business health and meet goals
  • Compared incoming data against quality, integrity, and accuracy expectations, identified faults and affected timely remedies
  • Identified areas of weakness and recommended or implemented process improvements
  • Monitored and created control reporting to track performance of system and process integrity, vendors, internal workflows, and SLAs
  • Carried out in-depth needs assessments to determine document management requirements at department and physician user levels
  • Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities on increasing revenue
  • Achieved long term success in automation by analyzing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action
  • Researched and compiled tailored monthly analytics and reports for senior management with eCW and CPSI database
  • Led projects and analyzed data to identify opportunities for Payer denial improvement
  • Implemented organizational systems to optimize product placement and operational productivity
  • Checked prices and calculated totals for accurate charge processing.
02/2018 to 08/2021 Revenue Operations Program Manager - CVSL/Imaging Specialist Department Of The Navy | Camp Lejeune, NC,
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills
  • Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel and Access capabilities
  • Collaborated across departments and levels of management to gain consensus on procedural documentation
  • Compared incoming data against quality, integrity, and accuracy expectations, identified faults and affected timely remedies
  • Assisted in continuous improvement activities while developing and maintaining resulting documents
  • Identified areas of weakness and recommended or implemented process improvements
  • Monitored and created control reporting to track performance of system and process integrity, vendors, internal workflows, and SLAs
  • Carried out in-depth needs assessments to determine document management requirements at department and physician user levels
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
  • Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of supply charges
  • Achieved long term success in automation by analyzing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action
  • Researched and compiled tailored monthly analytics and reports for senior management with HB Cubes., Rev & Usage & Qlik
  • Led projects and analyzed data to identify opportunities for Payer denial improvement
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
  • Implemented organizational systems to optimize product placement and operational productivity
  • Checked prices and calculated totals for accurate charge processing.
02/2014 to 02/2018 Director of Radiology and Cardiology Huntsville Memorial Hospital | City, STATE,
  • Lead and direct work of others to maintain workflow and achieve goals
  • Implement and monitor all safety measures to ensure safety of customers and staff in compliance with government regulatory requirements
  • Maintain and update procedure manuals
  • Coordinate maintenance services on machinery
  • Be efficient, produce high quality service and improve Press Ganey satisfaction scores
  • Ensure compliance with state laws, departmental policies, and procedures
  • Flex/Schedule staff to ensure 100% productivity within each department
  • Implemented automated inventory management, setting par levels to increase revenue and streamline quality control, while maximizing rotation of stock and minimize staff time
  • Trim waste and build partnership with vendors to ensure effective way to manage high end equipment without wasteful spending
  • Responsible for updating CPT Codes and rates into accounting system, understanding that new codes were crucial to obtain proper reimbursement for services
  • Examined financial data/statements and utilize them to improve profitability.
01/2010 to 02/2014 Manager Cardiac Cath Lab, Humble Surgical Hospital | City, STATE,
  • Lead and direct work of others to maintain patient flow and achieve production goals
  • Implement and monitor radiation safety measures to ensure safety of patients and Staff in compliance with government regulatory requirements
  • Maintain and update procedure manuals
  • Coordinate maintenance services on machinery
  • Be efficient, produce high quality care and improve patient satisfaction
  • Ensure compliance with state laws, departmental policies, and procedures
  • Run custom monthly productivity reports
  • Implemented automated inventory management, setting par levels to increase revenue and streamline quality control, while maximizing rotation of stock and minimize staff time
  • Trim waste and build partnership with vendors to ensure effective way to manage high end cardiac devices without wasteful spending
  • Responsible for updating CPT Codes and Reimbursement rates into WITT system, understanding that new codes were crucial to obtain proper reimbursement for services
  • Prepared equipment and positioned patients for cardiac catheterization and other invasive procedures
  • Assisted cardiologists in special and complex cardiovascular procedures.
Education and Training
Expected in 01/2002 to to Associate of Applied Science | San Jacinto College District, Pasadena, TX GPA:
Expected in to to BSLMC - Black Belt Program - Tx Division Black | Advanced Health Education Center, , GPA:
Activities and Honors
American Society of Radiologic Technologist Licensed Radiologic Technologist - Texas American Registry of Radiologic Technologist ACLS BLS
Accomplishments
  • CT Fellowship Theory CT Registry Exam Review Comprehensive Applications Training Toshiba for 32/64

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Resume Overview

School Attended

  • San Jacinto College District
  • Advanced Health Education Center

Job Titles Held:

  • Revenue Operations Manager
  • Revenue Operations Program Manager - CVSL/Imaging Specialist
  • Director of Radiology and Cardiology
  • Manager

Degrees

  • Associate of Applied Science
  • BSLMC - Black Belt Program - Tx Division Black

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