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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
MANAGEMENT: Manage the Participation Agreement program and Small Business Development program; pricing attachment approval process INTERPERSONAL: Demonstrate effective persuasive skills in retail customer sales. Resolved customer complaints effectively and efficiently. Served as new employee orientation facilitator and group leader
ORGANIZATIONAL: Provided administrative support in producing all forms of office communications
CLIENT FOCUSED: Communicate to Sales on the Participation Opt-in Program to drive alignment with customer definition parameters and business rules GOAL ORIENTED: Adapt at identifying opportunities and executing on strategies
Highlights
  • Strong communicator
  • Strong interpersonal skills
  • Team building expertise
  • Proven sales track record
  • Product training and placement
  • Skilled multi-tasker
  • Customer-oriented
  • Exceptional customer service skills
  • Trained in negotiations and time management.
Accomplishments
Created strategies to develop and expand existing customer sales, which resulted in a 80% increase in yearly sales.
Developed highly effective sales training strategies as Sales Manager of a 3-7 person team.
Experience
10/2007 to Current Revenue Operations Analyst Adtheorent | Atlanta, GA,
  • Determine customer hierarchies and legal definitions based on enterprise systems of record and contract interpretation
  • Decision-maker for customers through negotiated and established business agreements.
  • Manage the processes for implementing account structure and pricing on accounts provisioned against customer contract definitions.
  • Handle the tasks of gathering information and conducting market research on our Top 150 customers. Negotiated and closed contracts with Fortune 500 companies, including General Electric, Aflac and Hilton Worldwide Supply.
  • Assist Sales in creating effective marketing materials for the Participation Agreement Program
  • Identify and recommend sales crediting opportunities to Sales Planning department.
  • Communicate account provisioning and pricing executions for contracted customers results to Sales, Marketing, Customer Data Management and other Sales Planning and Operations teams. 
  • Maintain existing pricing reports and support new reporting initiatives.
  • Analyze price, volume, revenue, and profit data to determine financial impact and performance of pricing, promotional and new product initiatives
  • Support the creation and maintenance of pricing policies
  • Input and support commercial and/or retail price levels.
02/2007 to 10/2007 Customer Service Administrator Raytheon Technologies Corp | Palmdale, CA,
  • Managed the Southwest region account receivables.
  • Managed customer interactions and information to ensure sustainable business relationships
  • Escalated service when required: stabilizing accounts and orders, status checks or other inquires
  • Maintained outsourced accounts receivable collection system
  • Reconciled collection activities and led sales calls with team members to establish sales and customer retention goals and interpret reports and records for managers.
  • Resolved an average of 85% of customer complaints per month regarding sales and service.
  • Monitored customer preferences to determine focus of sales efforts. 
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Shared product knowledge with customers while making personal recommendations.
  • Maintained friendly and professional customer interactions.
03/2006 to 02/2007 Center Shipping Specialist Alternate Solutions Health Network | Zanesville, OH,
  • Managed and coordinated the shipping counter at FedEx Office retail location; related services and activities included: suggestion for appropriate shipping methods, routes, and rates
  • Trained and hired new employees in effective shipping processes in all new store locations within region.
  • Customer consultation: anticipating customer needs, suggesting alternatives and problem solving;grew number of customers by 25% in 2006-2007.
  • Maintained inventory of shipping and center supplies.
  • Performed administrative duties, including bidding, ordering supplies and inventory control.
05/2003 to 07/2005 Preceptor Marcus Corporation | Ashwaubenon, WI,
  • Preceptor.
  • Training; assisting and supporting new or transferred employees through a planned orientation to assess individuals' performance, to convey specific coaching needs and improved performance within our specified clinical areas.
  • Delegate responsibilities to staff members and work collectively with the Customer Services and Marketing Department in successfully understanding and implementing procedures, policies and programs.
  • Lead interprofessional teams using collaborative strategies to effect quality customer care and population relationship outcomes.
  • Coordinating customer care with other team members to ensure optimal levels of customer care and safety.
05/2003 to 06/2005 Front Desk Clerk Hoj Engineering & Sales | Salt Lake City, UT,
  • Accountable for partnering with the recruiters to assist with the employment process in completing various functions in recruitment and employment.
  • On-boarding process for regular and temporary staff, conducting orientation, and assisting with workforce development initiatives.
  • Responsible for front office operations such as answering phones, greeting visitors, assist with scheduling appointments and being hands-on in assisting any job applicants.
2000 to 05/2001 Accounts Receivable Clerk Tobago House Of Assembly | City, STATE,
  • Complete cash applications.
  • Reconcile accounts receivables Call on past due accounts.
  • Compile account research.
  • Prepare chargeback.
  • Assist with billing statement preparation.
  • Generates accounting statements and reports.
  • Develop spreadsheets Assists in financial management and analysis, as requested Provides monthly financial and management reports.
  • Oversees client trust accounts, accounts receivable write-offs and payment reversals Organizes and maintains retention files for required period of time Division of Works and Infrastructure- Scarborough, Tobago.
05/1995 to 05/1999 Surveyor (Bonds) Assistant Tobago House Of Assembly | City, STATE,
  • Researched and applied unallocated monies (Bonds).
  • Organizes and maintains up to date financial records.
  • Accomplished accounting and organization mission by completing related results as needed.
  • Distribution payments of monies (Bonds).
Education
Expected in December 2012 MBA | Business Administration- Marketing Texas A&M- Commerce, Commerce, Texas GPA:
Business Administration- Marketing
Expected in December 2005 BBA | Marketing Public Relations The University of Texas, Tyler, Texas GPA:
Marketing, Minor Public Relations
Expected in May 2003 | Business Administration Navarro College, Corsicana, Texas GPA:
Business Administration
Expected in June 1999 | School of International Travel and Languages, Port fo Spain, GPA:
Travel Reservations & Travel Agency Operations
Conversational Spanish for Business or Leisure
Event management
Expected in June1996 High School Diploma | Harmons School of SDA- Rockley Vale, Scarborough, GPA:
Skills

  • Skilled in MS Office,Word, Excel, Access and PowerPoint
  • Formulating quotes
  • SharePoint Knowledge
  • Point of Sales-POS System
  • e-procurement System
  • SAP- Business Objects and Customer Relation Management.
  • Sabre knowledge
 

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Resume Overview

School Attended

  • Texas A&M- Commerce
  • The University of Texas
  • Navarro College
  • School of International Travel and Languages
  • Harmons School of SDA- Rockley Vale

Job Titles Held:

  • Revenue Operations Analyst
  • Customer Service Administrator
  • Center Shipping Specialist
  • Preceptor
  • Front Desk Clerk
  • Accounts Receivable Clerk
  • Surveyor (Bonds) Assistant

Degrees

  • MBA
  • BBA
  • High School Diploma

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