MANAGEMENT: Manage the Participation Agreement program and Small Business Development program; pricing attachment approval process INTERPERSONAL: Demonstrate effective persuasive skills in retail customer sales. Resolved customer complaints effectively and efficiently. Served as new employee orientation facilitator and group leader
ORGANIZATIONAL: Provided administrative support in producing all forms of office communications
CLIENT FOCUSED: Communicate to Sales on the Participation Opt-in Program to drive alignment with customer definition parameters and business rules GOAL ORIENTED: Adapt atidentifying opportunities and executing on strategies
Strong interpersonal skills
Team building expertise
Proven sales track record
Product training and placement
Exceptional customer service skills
Trained in negotiations and time management.
Created strategies to develop and expand existing customer sales, which resulted in a 80% increase in yearly sales.
Developed highly effective sales training strategies as Sales Manager of a 3-7 person team.
Revenue Operations Analyst November 2007 to CurrentFEDEX OFFICE － DALLAS, TEXAS
Determine customer hierarchies and legal definitions based on enterprise systems of record and contract interpretation
Decision-maker for customers through negotiated and established business agreements.
Manage the processes for implementing account structure and pricing on accounts provisioned against customer contract definitions.
Handle the tasks of gathering information and conducting market research on our Top 150 customers. Negotiated and closed contracts with Fortune 500 companies, including General Electric, Aflac and Hilton Worldwide Supply.
Assist Sales in creating effective marketing materials for the Participation Agreement Program
Identify and recommend sales crediting opportunities to Sales Planning department.
Communicate account provisioning and pricing executions for contracted customers results to Sales, Marketing, Customer Data Management and other Sales Planning and Operations teams.
Maintain existing pricing reports and support new reporting initiatives.
Analyze price, volume, revenue, and profit data to determine financial impact and performance of pricing, promotional and new product initiatives
Support the creation and maintenance of pricing policies
Input and support commercial and/or retail price levels.
Customer Service Administrator March 2007 to November 2007FedEx Office － Plano, Texas
Managed the Southwest region account receivables.
Managed customer interactions and information to ensure sustainable business relationships
Escalated service when required: stabilizing accounts and orders, status checks or other inquires
Maintained outsourced accounts receivable collection system
Reconciled collection activities and led sales calls with team members to establish sales and customer retention goals and interpret reports and records for managers.
Resolved an average of 85% of customer complaints per month regarding sales and service.
Monitored customer preferences to determine focus of sales efforts.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Shared product knowledge with customers while making personal recommendations.
Maintained friendly and professional customer interactions.
Center Shipping Specialist April 2006 to March 2007Fedex Office Retail Store － Dallas, Texas
Managed and coordinated the shipping counter at FedEx Office retail location; related services and activities included: suggestion for appropriate shipping methods, routes, and rates
Trained and hired new employees in effective shipping processes in all new store locations within region.
Customer consultation: anticipating customer needs, suggesting alternatives and problem solving;grew number of customers by 25% in 2006-2007.
Maintained inventory of shipping and center supplies.
Performed administrative duties, including bidding, ordering supplies and inventory control.
Preceptor June 2003 to August 2005Reunion Plaza － Tyler, Texas
Training; assisting and supporting new or transferred employees through a planned orientation to assess individuals' performance, to convey specific coaching needs and improved performance within our specified clinical areas.
Delegate responsibilities to staff members and work collectively with the Customer Services and Marketing Department in successfully understanding and implementing procedures, policies and programs.
Lead interprofessional teams using collaborative strategies to effect quality customer care
and population relationship outcomes.
Coordinating customer care with other team members to ensure optimal levels of customer care and safety.
Front Desk Clerk June 2003 to July 2005The Villages Resort － Tyler, Texas
Accountable for partnering with the recruiters to assist with the employment process in completing various functions in recruitment and employment.
On-boarding process for regular and temporary staff, conducting orientation, and assisting with workforce development initiatives.
Responsible for front office operations such as answering phones, greeting visitors, assist with scheduling appointments and being hands-on in assisting any job applicants.
Accounts Receivable Clerk January 2000 to June 2001Tobago House of Assembly － Scarborough, Tobago
Complete cash applications.
Reconcile accounts receivables Call on past due accounts.
Compile account research.
Assist with billing statement preparation.
Generates accounting statements and reports.
Develop spreadsheets Assists in financial management and analysis, as requested Provides monthly financial and management reports.
Oversees client trust accounts, accounts receivable write-offs and payment reversals Organizes and maintains retention files for required period of time Division of Works and Infrastructure- Scarborough, Tobago.
Surveyor (Bonds) Assistant June 1995 to June 1999Tobago House of Assembly － Scarborough, Tobago
Researched and applied unallocated monies (Bonds).
Organizes and maintains up to date financial records.
Accomplished accounting and organization mission by completing related results as needed.
Distribution payments of monies (Bonds).
MBA : Business Administration- Marketing, December 2012Texas A&M- Commerce － Commerce, Texas, USABusiness Administration- Marketing
BBA : Marketing Public Relations, December 2005The University of Texas － Tyler, Texas, USAMarketing, Minor Public Relations
Business Administration, May 2003Navarro College － Corsicana, Texas, USABusiness Administration
June 1999School of International Travel and Languages － Port fo Spain, Trinidad and Tobago
Travel Reservations & Travel Agency Operations
Conversational Spanish for Business or Leisure
High School Diploma : June1996Harmons School of SDA- Rockley Vale － Scarborough, Tobago
Skilled in MS Office,Word, Excel, Access and PowerPoint
Point of Sales-POS System
SAP- Business Objects and Customer Relation Management.