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Revenue Operations Analyst Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Respond promptly and proactively to all word processing requests, meeting all deadlines

Highlights

Excel PowerPoint, ORACLE, DXP, SAP/Propel, OKS, Salesforce.COM (SFDC), CMC Excel, Channel Express, Document Management System Compliance (DMS), Contract Management Compliance (CMC).


Problem solving and critical thinking

Variance analysis


Accomplishments
  • Respond promptly and proactively to all word processing requests, meeting all deadlines
Experience
Revenue Operations Analyst, 02/2010 to Current
Adtheorent Detroit, MI,
  • Ensure revenue recognition is accurate and complete and in compliance with customer contracts as well as Sarbanes-Oxley controls
  • Collaborate with business partners, Sales, Professional Services, Customer Service, Manufacturing, and all of Finance organizations to ensure EMC's revenue is complete, accurate, and in full compliance with both internal and external SOX requirements Effective multitasking of numerous computer applications including SAP, DMS, DXP, eRoom, Catalyst, CMC and Salesforce.
  • Assist the GRO Reporting team by performing a monthly over 24 Hour SLA Excel Report.
  • Responsible for RSA Conversions Responsible for managing RMAS, creating both Customer and Field Inventory Returns.
  • Conduct monthly/quarterly audits of orders, onshore and offshore
  • Responsible for the identification, analysis and communication of billing issues throughout the billing process and recommend procedural changes that would improve accuracy, efficiency and internal control.
  • Ensure the timely and accurate preparation and verification of revenue accruals and sales invoices for numerous revenue streams across the US Onshore operations within the Production Division
  • Participate on various billing projects as well as cross functional initiatives to drive process improvements
  • Enter Journal entries.
  • Respond to internal and external inquiries
  • Perform other duties as assigned
Inside Sales Administrator, 02/2007 to 02/2010
Presidio, Inc. Rutland, VT,
  • Maintained contract information in the Worldwide Oracle Contracts Management System Database according to established procedures and Service Level Agreements (SLA''s).
  • Processed consolidation of contracts and contract cancellations at the request of customers, Inside Sales Reps, or Sales.
  • Run estimates and quotes.
  • Managed contracts activity for renewal, installation, de-installation activity and upgrades of contract equipment for assigned regional accounts, (in conjunction with the terms of the Hardware and Software warranty and/or maintenance contract.) Modified contract information as needed.
  • Uses defined metrics to ensure consistency and best practices.
  • Resolved order discrepancies and contract billing issues through interface with customers, Global Revenue Operations.
CS Regional Training Coordinator, 10/2005 to 10/2006
Afiniti Washington, DC,
  • Worked with Customer Service District Managers, Regional Technical Managers and Regional Service Directors to understand their operations and the employee base to ensure that the Customer Service Training allocation methodology works effectively within the region.
  • Understand the field coverage model, the various training paths and skill sets of Customer Service employees within a particular region.
  • Act as a Customer Service Corporate Training liaison, providing feedback to and from the field in a timely manner.
  • Escalated feedback to all levels of management within the region and within the corporate training function when necessary.
  • Used the Learning Management System to cross reference student training records with designated course pre-requisites, assuring completion or bypass testing.
  • Ran weekly reports via Brio met with divisional managers and their teams to present the analysis of the data.
Global IT support Specialist, 03/2003 to 10/2005
EMC- CORP City, STATE,
  • Defined and documented Support Center solutions and operating procedures within the centralized Knowledge Base system.
  • First call troubleshooting, problem determination, and resolution to customers.
  • Ensured that the Help Desk Support Model was maintained and adhered to.
  • Followed all workflows, escalation, and notification standards.
  • Provided Tier 2 support by answering incoming critical Help Desk calls and / or monitoring e-mail or other incident reporting tools.
Field Data Administrator, 01/1999 to 01/2003
EMC - CUSTOMER SERVICE/FDA GROUP City, STATE,
  • Provided telephone support to field service engineers, worldwide regarding problem resolution.
  • Provided support on helpdesk assist-line during second shift, gained knowledge and worked with CCA, Clarify, IBM, Oracle, MacPac and primus Databases Created cases for install problems, upgrades, downgrades, reconfiguration and code change.
  • Opened researched and dispatched RMA'S.
  • Queried parts availability through clarify and compatibility through CS Web site.
  • Set up Modem information in clarify.
  • cOMMUNICATIONS Voluntarily joined a special team within my work group to build morale, team spirit and sense of unity by planning special team building events.
  • Presented to management during an All hands meeting the opening of a relaxation room called Kudos Kafe in the work area for employees in the work group to take a break and socialize with their peers in comfort.
Education
Business Administration (Associate Degree): Business, Expected in 1 1
to
Dean College - Franklin, MA
GPA:
Certificate in Business Administration Fisher College, 1996 Master Certificate in PC Service and Support Clark University, 2003: , Expected in
to
- ,
GPA:
Languages
Speak English, Portuguese, Spanish dialects
Skills

•Ability to prioritize projects and deliverables

•Communication skills

•Proficient with Excel PowerPoint, ORACLE, DXP, SAP/Propel, OKS, Salesforce.COM (SFDC), CMC Excel, Channel Express, Document Management System Compliance (DMS), Contract Management Compliance (CMC).

•Problem solving and critical thinking

•Speak English, Portuguese, Spanish dialects

•Highly organized with keen attention to detail

•Work well in an environment with firm deadlines; results oriented

•Able to work independently and as part of a team

•Exercise patience and work well under pressure




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Resume Overview

School Attended
  • Dean College
Job Titles Held:
  • Revenue Operations Analyst
  • Inside Sales Administrator
  • CS Regional Training Coordinator
  • Global IT support Specialist
  • Field Data Administrator
Degrees
  • Business Administration (Associate Degree)
  • Certificate in Business Administration Fisher College, 1996 Master Certificate in PC Service and Support Clark University, 2003