retention specialist supervisor resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Negotiations-savvy Customer Retention Specialist accurately manages large volume of calls and inquiries. Adept at building key relationships and applying effective customer service techniques to increase sales revenue.
Skills
Administrative experience
Event and Travel planning
Records Management
Presentation skills
Microsoft Office
Procurement
Retail Sales
Microsoft Windows
SAP Concur
VMWARE
Slack
Database Management
Salesforce
Calendar management
Accounts payable
Customer retention
Microsoft Outlook
Procedure Compliance
Database Maintenance
Conflict Resolution
Contract Negotiation
Adaptable to Changing Conditions
Records Management Systems
Mail Management
Ease with Computers and Technology
Education and Training
Mercy CollegeDobbs Ferry, NYExpected in ā āBS:Business Administration - GPA:
Mercy CollegeDobbs Ferry, NYExpected in ā āMS:Marriage and Family/ Psychology - GPA:
Act as primary contact to escalated customers to ensure services are up to date
Ensure a high level of customer satisfaction through proactive support and active listening
Received information regarding identified problems and devised responses to satisfy concerns.
Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
Educate customers on the value of our services
Referred unresolved customer service issues to designated departments for investigation.
Negotiating with customers to renew contracts and retain business
Verified order changes to resolve customer complaints or concerns.
Providing the best solution to the client to prevent them from cancelling their agreement
Fresenius Medical Care - Senior Administrative Assistant Albuquerque, NM, 02/2007 - 11/2014
Provided administrative support to the SVP Strategic Planning and five directs
Managed setting up meetings, calendar management, expenses, international and domestic travel arrangements, shipping, event planning, procurement, and maintaining department attendance records
Prepared and prioritized calendars and correspondence.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Coordinated travel arrangements and completed expense reports for travel reimbursement.
Processed monthly expense reports reflecting documents and budget code indexes using concur expense system.
Coordinated catering services for various functions, including sales trainings and department meetings.
Responded effectively to sensitive inquiries or complaints.
Sancia Health Care Inc - Administrative Assistant City, STATE, 12/1999 - 10/2007
Provided administrative support to the SVP of Sales and twelve Directs
Prepared and prioritized calendars and correspondence.
Managed a broad variety of administrative activities including answering phones, creating presentations and spreadsheets, and managing calendars
Executed all aspects of meetings management including selecting sites, developing marketing materials, and building registration processes and databases
Coordinated catering services for various functions, including sales trainings and department meetings.
Negotiated service contracts for all meeting expenses
Processed check requests/invoices; prepared travel and expense reports.
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