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retention specialist retail support specialist resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
I have always been exceptional when it comes to communication. I am personable, responsible and a solid team player with a great positive attitude. I desire to be in a position that I can utilize my current skill base, and develop new skills to further advance my knowledge for use as a benefit to my fellow coworkers as well as employers.
Skills
  • Avaya Software knowledge
  • Exceptional workflow management
  • Strong problem solving aptitude
  • Persuasive speaker
  • Quick Learner
  • Self-motivated
  • Great Listener
Work History
11/2015 to 01/2017
Retention Specialist / Retail Support Specialist T-Mobile City, STATE,
  • Managed high call volume with tact and professionalism.
  • Met or exceeded service and quality standards every review period.




10/2014 to 02/2015
B2B Specialist / Senior Representative Sitel City, STATE,
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Defused volatile customer situations calmly and courteously.


03/2013 to 05/2014
Employee / Temp Agent Adecco City, STATE,
  • Adaptability – Working for a temp agency has given me a very unique opportunity. As a temp agent I was required to be available at any time for any job that had the necessity for my services. An irreplaceable skill that I gained from this job is the ability to quickly adapt to any schedule, environment, or job description that has been given to me.
  • Observant- With Adecco I was placed in many environments whether working alone, with co-workers, or potential customers.  I gained a valuable skill in being able to observe and adapt accordingly to the others in my environment.
  • Coordination –Due to the nature of a temp agency it was often a possibility that I would be reporting to multiple companies and/or supervisors. During this time I gained the skills to insure that all reporting was done accurately and delivered to client and/or employer correctly.
Education
Expected in 2006
GED:
CNM - Albuquerque, New Mexico
GPA:

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Resume Overview

School Attended

  • CNM

Job Titles Held:

  • Retention Specialist / Retail Support Specialist
  • B2B Specialist / Senior Representative
  • Employee / Temp Agent

Degrees

  • GED

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