I have always been exceptional when it comes to communication. I am personable, responsible and a solid team player with a great positive attitude. I desire to be in a position that I can utilize my current skill base, and develop new skills to further advance my knowledge for use as a benefit to my fellow coworkers as well as employers.
Avaya Software knowledge
Exceptional workflow management
Strong problem solving aptitude
Retention Specialist / Retail Support Specialist12/2015
to 02/2017 T-Mobile – Albuquerque,
NM -- Menaul Call Center
Managed high call volume with tact and professionalism.
Met or exceeded service and quality standards every review period.
B2B Specialist / Senior Representative11/2014
to 03/2015 Sitel – Albuquerque,
NM -- Jefferson Call Center
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Defused volatile customer situations calmly and courteously.
Employee / Temp Agent04/2013
to 06/2014 Adecco – Albuquerque,
Adaptability – Working for a temp agency has given me a very unique opportunity. As a temp agent I was required to be available at any time for any job that had the necessity for my services. An irreplaceable skill that I gained from this job is the ability to quickly adapt to any schedule, environment, or job description that has been given to me.
Observant- With Adecco I was placed in many environments whether working alone, with co-workers, or potential customers. I gained a valuable skill in being able to observe and adapt accordingly to the others in my environment.
Coordination –Due to the nature of a temp agency it was often a possibility that I would be reporting to multiple companies and/or supervisors. During this time I gained the skills to insure that all reporting was done accurately and delivered to client and/or employer correctly.