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Retention Specialist / Retail Support Specialist Resume Example

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RETENTION SPECIALIST / RETAIL SUPPORT SPECIALIST
Professional Summary
I have always been exceptional when it comes to communication. I am personable, responsible and a solid team player with a great positive attitude. I desire to be in a position that I can utilize my current skill base, and develop new skills to further advance my knowledge for use as a benefit to my fellow coworkers as well as employers.
Skills
  • Avaya Software knowledge
  • Exceptional workflow management
  • Strong problem solving aptitude
  • Persuasive speaker
  • Quick Learner
  • Self-motivated
  • Great Listener
Work History
Retention Specialist / Retail Support Specialist12/2015 to 02/2017
T-Mobile – City , STATE
  • Managed high call volume with tact and professionalism.
  • Met or exceeded service and quality standards every review period.




B2B Specialist / Senior Representative11/2014 to 03/2015
Sitel – City , STATE
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Defused volatile customer situations calmly and courteously.


Employee / Temp Agent04/2013 to 06/2014
Adecco – City , STATE
  • Adaptability – Working for a temp agency has given me a very unique opportunity. As a temp agent I was required to be available at any time for any job that had the necessity for my services. An irreplaceable skill that I gained from this job is the ability to quickly adapt to any schedule, environment, or job description that has been given to me.
  • Observant- With Adecco I was placed in many environments whether working alone, with co-workers, or potential customers.  I gained a valuable skill in being able to observe and adapt accordingly to the others in my environment.
  • Coordination –Due to the nature of a temp agency it was often a possibility that I would be reporting to multiple companies and/or supervisors. During this time I gained the skills to insure that all reporting was done accurately and delivered to client and/or employer correctly.
Education
GED: 2006CNM- City, State
Build Your Own Now

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

86Good
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • CNM

Job Titles Held:

  • Retention Specialist / Retail Support Specialist
  • B2B Specialist / Senior Representative
  • Employee / Temp Agent

Degrees

  • GED : 2006

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