Retention Specialist / Retail Support Specialist Resume Example T Mobile

RETENTION SPECIALIST / RETAIL SUPPORT SPECIALIST

Professional Summary

I have always been exceptional when it comes to communication. I am personable, responsible and a solid team player with a great positive attitude. I desire to be in a position that I can utilize my current skill base, and develop new skills to further advance my knowledge for use as a benefit to my fellow coworkers as well as employers.

Skills

Avaya Software knowledge
Exceptional workflow management
Strong problem solving aptitude
Persuasive speaker

Quick Learner
Self-motivated

Great Listener

Work History

Retention Specialist / Retail Support Specialist12/2015 to 02/2017
T-Mobile – Albuquerque, NM -- Menaul Call Center

Managed high call volume with tact and professionalism.
Met or exceeded service and quality standards every review period.

B2B Specialist / Senior Representative11/2014 to 03/2015
Sitel – Albuquerque, NM -- Jefferson Call Center

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Defused volatile customer situations calmly and courteously.

Employee / Temp Agent04/2013 to 06/2014
Adecco – Albuquerque, NM

Adaptability – Working for a temp agency has given me a very unique opportunity. As a temp agent I was required to be available at any time for any job that had the necessity for my services. An irreplaceable skill that I gained from this job is the ability to quickly adapt to any schedule, environment, or job description that has been given to me.
Observant- With Adecco I was placed in many environments whether working alone, with co-workers, or potential customers. I gained a valuable skill in being able to observe and adapt accordingly to the others in my environment.
Coordination –Due to the nature of a temp agency it was often a possibility that I would be reporting to multiple companies and/or supervisors. During this time I gained the skills to insure that all reporting was done accurately and delivered to client and/or employer correctly.

Education

GED: 2006CNM- Albuquerque, New Mexico

Resume Overview

Companies Worked For:

T-Mobile
Sitel
Adecco

School Attended

Job Titles Held:

Retention Specialist / Retail Support Specialist
B2B Specialist / Senior Representative
Employee / Temp Agent

Degrees

GED : 2006

Retention Specialist / Retail Support Specialist Resume Example

Resume Score: 80%

Resume Overview

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