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Retention Specialist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Thorough Customer Retention Specialist with 18+ years of experience working in Customer Service industry. Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers.

Skills
  • Excellent Customer Service Skills
  • Customer Relationship Management
  • Adaptable to Changing Conditions
  • Relationship Building
  • Complex Problem Solving
  • Information Protection
  • Conflict Resolution
  • Willingness to Learn
  • Customer Data Confidentiality
  • Multitasking and Prioritization
Work History
02/2019 to 06/2021
Retention Specialist Basic Research Salt Lake City, UT,
  • Reviewed successes and failures to learn from previous mistakes.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction .
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Enter changes to customers accounts, including taking payments.
  • Doing overtime when needed.
08/2018 to 12/2018
Sales Associate Bassett Furniture Industries Incorporated Friendswood, TX,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
05/2017 to 05/2018
Manager (Both Locations) Hotel Albert And Gold Rush Casino City, STATE,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Approved regular payroll for employees.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Daily cash deposits.
06/2010 to 04/2017
Floor Attendant, Liquor Sales Club Casino Bottles And Shots City, STATE,
  • Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
  • Maintained store appearance, cleanliness and organization.
  • Interacted with patrons and encouraged sampling of unfamiliar games to increase revenue.
  • Handled various cleaning duties, including wiping down tables, sanitizing restrooms and removing trash, during each shift to keep all areas professional and inviting.
  • Kept watchful eye on game room participants, monitoring compliance with safety protocols and stepping in to correct unsafe behaviors and protect fellow guests.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Completed inventory counts and ordered merchandise.
  • Maintained cash drawer of $300.00 or more per shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Removed trash, swept and mopped floors for professional appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Expected in 02/1984
GED:
Alaska State University - Anchorage Alaska,
GPA:

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Resume Strength

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  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Alaska State University
Job Titles Held:
  • Retention Specialist
  • Sales Associate
  • Manager (Both Locations)
  • Floor Attendant, Liquor Sales
Degrees
  • GED

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