Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview

Fitness Professional seeking a highly challenging and reputable position in the area of fitness where tremendous energy, organizational and motivational skills will have a valuable application.Highly enthusiastic customer service professional with 10Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. years client interface experience.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Large cash/check deposits expert
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience
08/2011 to 08/2015 Retention Manager A.H. Belo Corporation | Plano, TX,
  • Meet and exceed sales goals by designing and promoting activities that satisfy customer demand and generate revenue.
  • Write monthly and weekly reports to promote current members to continue memberships after original expiration date.
  • Maintain a retention goal of over 85% of renewal memberships.
  • Advertise and promote the club in order to increase usage and encourage members to bring friends and family.
  • Maintain over 65% of guest referrals sold from existing memberships.

Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Trained [number] new employees quarterly.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Ranked as most effective department sales representative in the local region out of [number] representatives.Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by [number]%.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Assisted customers with store and product complaints.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Generated leads for new sales through telephone and email contact with customers.

07/2009 to 08/2015 Front Desk Supervisor Diamond Resorts Corporation | Williamsburg, VA,
  • Welcome, greet and provide assistance to club members.
  • Provide a warm and friendly atmosphere for club members to work out in.
  • Operate a well maintained and clean facility.
  • Maintain good employee relations to keep staff turnover to a minimum.
  • Manage all daily club operations, including opening and closing of club, implementing and maintaining policies and procedures, customer contact and conflict resolution.
  • Attend all mandatory corporate meetings.
  • Daily auditing of all club paperwork.
  • Maintain all inspection reports and maintenance requests on club equipments, stereo and microphones.
01/2007 to 09/2011 Sales Coordinator | , ,
  • Made 100+ outgoing phone calls on a daily basis to promote new memberships.
  • Handled all follow-up with missed tours to encourage membership after initial meeting.
  • Maintained a 75-80% closing rate with prospective members.
  • Attended and actively participated in all staff meetings and training sessions.
  • Contributed to highest membership gain in over 10 years.
2005 to 2007 Nursery Supervisor Northland Industrial Truck | Monroe, WA,
  • Maintained and prepared all new hire paperwork.
  • Completed monthly employee evaluations of all Playroom attendants.
  • Maintained and prepared all personnel files including attendance records, pay increases and termination reports.
  • Handled work schedules for Playroom Department.
  • Completed monthly employee evaluations.
  • Provided exceptional care to all children and mothers who used Playroom services.
Educational Background
Expected in 1984 High School Diploma | math,english Orr Academy High School, Chicago, IL GPA:

auditing, closing, conflict resolution, designing, employee relations, inspection, meetings, personnel, policies, sales, phoneCash handlingProfessional and friendlyMulti-taskingStrong public speakerCareful and active listener

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School Attended

  • Orr Academy High School

Job Titles Held:

  • Retention Manager
  • Front Desk Supervisor
  • Sales Coordinator
  • Nursery Supervisor


  • High School Diploma

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