retention agent resume example with 1+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Negotiations-savvy Customer Retention Specialist able to accurately manage large volume of calls and inquiries. Adept at utilizing key relationship building skills and effective customer service techniques to increase sales revenue.

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Hardworking and observant forklift driver with experience operating and maintaining equipment. Dedicated to moving materials to meet challenging demands and promote team productivity. Basic Spanish skills used to communicate with bilingual individuals in professional daily activities.

  • Persuasion strategies
  • Documentation abilities
  • Data review
  • Solution development
  • Coordination
  • Friendly, positive attitude
  • Critical thinking
  • Communication
  • Relationship building
  • Team building
  • Reliable and trustworthy
  • Decision-making
  • Multitasking
  • People skills
  • On-site product demonstrations
  • Relationship selling
  • Inside and outside sales
  • Sales closing
  • Lead generation
  • Business development
  • Sales development
  • Prospecting skills
  • Personnel training
Education and Training
Gateway High School Kissimmee, FL Expected in 04/2016 High School Diploma : - GPA :
Florida southern , Expected in : - GPA :
Southern Technical College Orlando, FL Expected in 05/2019 Associate of Applied Science : Welding - GPA :
Dow Jones - Retention Agent
Houston, TX, 11/2020 - 01/2021
  • Compiled all calls and interactions into computer data system.
  • Explained new products and services to customers.
  • Analyzed customer feedback and developed new techniques to ensure customer retention.
  • Received information regarding identified problems and devised responses to satisfy concerns.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Implemented creative solutions to deal with special circumstances.
  • Evaluated previous gains and losses to develop corrective actions.
  • Adhered to scripted responses and standardized plans to address problems.
Adp - Outside Sales
Stamford, CT, 02/2019 - 01/2020
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Educated customers on product features and technical details to highlight benefits.
  • Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
  • Generated more than 30 leads per week and pursued appointment opportunities to convert prospects into new customers.
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Maintained excellent and open communication with company leadership to facilitate business development.
  • Utilized upselling techniques to build sales with current clients.
Entegris, Inc. - Forklift Driver
Burnet, TX, 10/2019 - 01/2020
  • Tied and secured loads to prevent shifting or damage to items.
  • Documented movements using computer tracking systems.
  • Identified and troubleshot issues with equipment and completed basic repairs to restore functionality.
  • Moved levers and controls that operate lifting devices such as forklifts, lift beams and swivel-hooks, hoists and elevating platform, to load, unload, transport and stack material
  • Transported, loaded, unloaded and stacked materials.
  • Collaborated in team environment to maintain high levels of productivity.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Logged weight and destination production data in detailed daily logs for management review.
  • Used equipment such as loaders, hand trucks, forklifts and cranes safely.
  • Moved goods between warehouse locations according to shipment and storage needs.
  • Picked orders from storage, wrapped and staged for shipments.
  • Loaded items in optimal manner to maximize work efficiency.
  • Immediately reported any safety and quality issues to management.
  • Contributed to profitability by training new employees on safe, efficient use of forklift equipment and through troubleshooting machines to maintain optimal performance and limit overtime cost.
  • Sustained forklift functionality by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
  • Drove industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
  • Noted and recorded receipt of materials on drivers' paperwork.
  • Pulled and prepared product for shipment to guarantee loads of exact quantity and product type.
  • Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
  • Filled out inspection logs at beginning of each shift.
  • Transferred materials to and from warehouses, production lines and packaging lines.
  • Inspected lifts before use to prevent damage to goods.
  • Maintained current forklift training and certification as required by company policies.
  • Communicated with team members to coordinate efficient and accurate movements.

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Resume Overview

School Attended

  • Gateway High School
  • Florida southern
  • Southern Technical College

Job Titles Held:

  • Retention Agent
  • Outside Sales
  • Forklift Driver


  • High School Diploma
  • Associate of Applied Science

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