Retail Banking Sales Officer Resume Example Diamond Trust Banking

RETAIL BANKING - SALES OFFICER

Professional Summary

Sales Officer with strong background providing team leadership, creating brand vision and strategizing sales distribution channels. Expert at growing business by attracting new clients, interested investors and strategic partners. I'm a hardworker with a proven track record. Lead by example to demonstrate cooperation, dedication and diligence to drive results and achieve sales goals. Fostered long-term relationships and provided post-sales follow ups with clients for maximum satisfaction.

Skills

Good Customer Service and communication skills
Good leadership skills
Great Speaking and marketing Skills
Self Motivated

Goal Oriented
Sales creativity and convincing skills
MS Office skills

Work History

Retail Banking - Sales Officer05/2020 to Current
Diamond Trust Banking – Dar Es Salaam, Jamat/Mosque Street

Prepared sales reports with informative graphs and charts to outline key data.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up

Front Officer And International Banking Department09/2018 to 01/2020
Diamond Trust Bank – Dar es Salaam, Dar es Salam

Managed customer complaints and rectified issues to complete satisfaction by Answering a number of daily phone calls to direct inquiries
Collecting co pays and account balance payments and updated account records further, i Handled payment processing duties and provided customers with receipts and proper bills and change
Confirming transactional data by verifying name and payment information and clearly communicating costs and fees to them
As International Banking Department(IDB) inputer, we evaluate all remittance inside and outside the country by careful questioning the customer the purpose of sending
Analyzing proper supportive documentation for the remittance
Confirming the account details with respect to authorized mandate of account operation i.e we check if it is submitted by the signatory or authorized agent
Finally we do call-back confirmation and scan it to head office for processing

ATM Custodian10/2017 to 09/2018
Diamond Trust Bank – Dar es Salaam, Dar es Salam

Ensured sufficiency of cash in all the ATM's that i was responsible for so they would not run out of cash under my watch
Answered customer service calls and resolved issues quickly to return machines to operational status and Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Successfully led key projects which resulted in reducing the time lag between customer query to the time its been solved
Created communication strategies to meet client objectives by Delivering an exceptional level of service to each customer by listening to concerns and answering questions
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction

Bank Teller10/2016 to 10/2017
Diamond Trust Bank – Dar es Salaam, Dar es Salam

Counted as much as tzs 250 millions in daily funds with manual and machine-assisted methods
Verified amounts and integrity of every check or funds transfer
Honoring of payments instruments accordingly
Making foreign exchange transactions as long as it abides with the law.that includes proper documentation which stipulates the purpose of the exchange, valid identification etc
Met or exceeded sales goals by promoting bank products and services in every interaction
Explained bank services, financial products and applicable fees to customers
Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks

Education

Bachelor of Arts: Banking And Finance The Institute Of Finance Management (IFM)- Dar es Salaam, Dar es Salam

Associate of Arts: Economics, Geography Ans Advanced Mathematics.Alpha High School- Dar es Salaam, Dar es Salam

Associate of Science: Science EducationUsa River Academy- Arusha Region

No Degree: Qualitative Primary General StudiesKantui English Medium School- Morogoro Region

Accomplishments And Valuable Contributions

Design
Responsible for redesigning ATM customer Complain form to a more simple and clear one

Additional Information

Institute of Finance Management, student organization Vice president 2016/ 2017 Performing duties like, Acting as the president and discharging all powers and duties of the president in writing, or notice from the president, Assisting the president in making follow-up on the day to day activities of IFM-SO plans and programs
I worked with Barclays Bank in Organizing a special Program called READY-TO-WORK which involved (Entrepreneur skills, Communication Skills, Working Skills, etc) , we dealt with educating graduates valuable Skills that would increase their marketability
At my high school level, we managed to form an association that could work with United Youth Organization in Conducting Extra-curricular activities like public cleanliness, charitable activities, programs that could Unite the youth together so as to assist each other in making a change in our lives ,like educative seminars about STD's ,entrepreneurial education after graduation etc. and i became the first president of the Association

Certifications

Certificate of Alpha Aid Association and Co-founder of the association(AAA,2012-2014)
Certificate of sports and games ( Alpha High School,2012-2014)
Certificate of participation on career affair activities.(IFM Career Affair)
Certificate of customer service courses.(soft-trainer company)

Affiliations

Swimming,Singing,Playing Basketball,Watching Movies and Travelling

Referees

Deogratias Shabani
Bank Manager at BOA bank Tanzania
Cont.:+255 (0)759 747 135
Email: deogratias.shabani@boatanzania.com
Dr. Bill Kiwia
Head of Banking and Financial Services Institute of Finance Management
Cont.: +255 (0)653 785 354
Email: kiwia@ifm.ac.tz
Bilkiss Khan
Assistant Branch Manager DTB Bank ,Dar Main Branch
Mobile: +255 654 139151
Email: bkhan@diamondtrust.co.tz
Dr. Elirehema Joshua Doriye
Managing Director of National Insurance Cooperation (NIC)
Mobile: +255 719 059 058

Declaration

I hereby declare that all above-mentioned information is in accordance with fact or truth up to my knowledge and I bear the responsibilities for the correctness of the above mentioned particulars.

Resume Overview

Companies Worked For:

Diamond Trust Banking
Diamond Trust Bank

School Attended

The Institute Of Finance Management (IFM)
Alpha High School
Usa River Academy
Kantui English Medium School

Job Titles Held:

Retail Banking - Sales Officer
Front Officer And International Banking Department
ATM Custodian
Bank Teller

Degrees

Bachelor of Arts : Banking And Finance
Associate of Arts : Economics, Geography Ans Advanced Mathematics.
Associate of Science : Science Education
No Degree : Qualitative Primary General Studies

Retail Banking - Sales Officer Resume Example

Resume Score: 80%

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