Retail Banking - Sales Officer Resume Example
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RETAIL BANKING - SALES OFFICER
Professional Summary
Sales Officer with strong background providing team leadership, creating brand vision and strategizing sales distribution channels. Expert at growing business by attracting new clients, interested investors and strategic partners. I'm a hardworker with a proven track record. Lead by example to demonstrate cooperation, dedication and diligence to drive results and achieve sales goals. Fostered long-term relationships and provided post-sales follow ups with clients for maximum satisfaction.
Skills
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Work History
Retail Banking - Sales Officer05/2020 to Current
Bed Bath & Beyond – Cypress , TX
Bed Bath & Beyond – Cypress , TX
- Prepared sales reports with informative graphs and charts to outline key data.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Captured andcompleted sales with customer-savvy quotes, proposals and contract management strategies.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
Front Officer And International Banking Department09/2018 to 01/2020
Cit Group – Washington , DC
Cit Group – Washington , DC
- Managed customer complaints and rectified issues to complete satisfaction by Answering a number of daily phone calls to direct inquiries
- Collecting co pays and account balance payments and updated account records further, i Handled payment processing duties and provided customers with receipts and proper bills and change
- Confirming transactional data by verifying name and payment information and clearly communicating costs and fees to them
- As International Banking Department(IDB) inputer, we evaluate all remittance inside and outside the country by careful questioning the customer the purpose of sending
- Analyzing proper supportive documentation for the remittance
- Confirming the account details with respect to authorized mandate of account operation i.e we check if it is submitted by the signatory or authorized agent
- Finally we do call-back confirmation and scan it to head office for processing
ATM Custodian10/2017 to 09/2018
Diamond Trust Bank – City , STATE
Diamond Trust Bank – City , STATE
- Ensured sufficiency of cash in all the ATM's that i was responsible for so they would not run out of cash under my watch
- Answered customer service calls and resolved issues quickly to return machines to operational status and Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Successfully led key projects which resulted in reducing the time lag between customer query to the time its been solved
- Created communication strategies to meet client objectives by Delivering an exceptional level of service to each customer by listening to concerns and answering questions
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Bank Teller10/2016 to 10/2017
Diamond Trust Bank – City , STATE
Diamond Trust Bank – City , STATE
- Counted as much as tzs 250 millions in daily funds with manual and machine-assisted methods
- Verified amounts and integrity of every check or funds transfer
- Honoring of payments instruments accordingly
- Making foreign exchange transactions as long as it abides with the law.that includes proper documentation which stipulates the purpose of the exchange, valid identification etc
- Met or exceeded sales goals by promoting bank products and services in every interaction
- Explained bank services, financial products and applicable fees to customers
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks
Education
Bachelor of Arts: Banking And Finance The Institute Of Finance Management (IFM)-
City,
State
Associate of Arts: Economics, Geography Ans Advanced Mathematics.Alpha High School-
City,
State
Associate of Science: Science EducationUsa River Academy-
State
No Degree: Qualitative Primary General StudiesKantui English Medium School-
State
Accomplishments And Valuable Contributions
- Design
Responsible for redesigning ATM customer Complain form to a more simple and clear one
Additional Information
- Institute of Finance Management, student organization Vice president 2016/ 2017 Performing duties like, Acting as the president and discharging all powers and duties of the president in writing, or notice from the president, Assisting the president in making follow-up on the day to day activities of IFM-SO plans and programs
- I worked with Barclays Bank in Organizing a special Program called READY-TO-WORK which involved (Entrepreneur skills, Communication Skills, Working Skills, etc) , we dealt with educating graduates valuable Skills that would increase their marketability
- At my high school level, we managed to form an association that could work with United Youth Organization in Conducting Extra-curricular activities like public cleanliness, charitable activities, programs that could Unite the youth together so as to assist each other in making a change in our lives ,like educative seminars about STD's ,entrepreneurial education after graduation etc. and i became the first president of the Association
Certifications
- Certificate of Alpha Aid Association and Co-founder of the association(AAA,2012-2014)
- Certificate of sports and games ( Alpha High School,2012-2014)
- Certificate of participation on career affair activities.(IFM Career Affair)
- Certificate of customer service courses.(soft-trainer company)
Affiliations
- Swimming,Singing,Playing Basketball,Watching Movies and Travelling
Referees
- Deogratias Shabani
Bank Manager at BOA bank Tanzania
Cont.:+255 (0)759 747 135
Email: deogratias.shabani@boatanzania.com - Dr. Bill Kiwia
Head of Banking and Financial Services Institute of Finance Management
Cont.: +255 (0)653 785 354
Email: kiwia@ifm.ac.tz - Bilkiss Khan
Assistant Branch Manager DTB Bank ,Dar Main Branch
Mobile: +255 654 139151
Email: bkhan@diamondtrust.co.tz - Dr. Elirehema Joshua Doriye
Managing Director of National Insurance Cooperation (NIC)
Mobile: +255 719 059 058
Declaration
I hereby declare that all above-mentioned information is in accordance with fact or truth up to my knowledge and I bear the responsibilities for the correctness of the above mentioned particulars.
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Resume Overview
School Attended
- The Institute Of Finance Management (IFM)
- Alpha High School
- Usa River Academy
- Kantui English Medium School
Job Titles Held:
- Retail Banking - Sales Officer
- Front Officer And International Banking Department
- ATM Custodian
- Bank Teller
Degrees
- Bachelor of Arts : Banking And Finance
Associate of Arts : Economics, Geography Ans Advanced Mathematics.
Associate of Science : Science Education
No Degree : Qualitative Primary General Studies
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