Ambitious, performance-driven college student with 3 years of customer servicing expertise. Proficient in exceeding company sales goals while utilizing consistent, organized practices. Skilled in working under pressure adapting to new situations and challenges to best enhance the organizations brand. Currently seeking to maintain a full-time position that offers a professional environment, challenges, and utilizing interpersonal skills.
Skills
Banking operations knowledge
Industry networking
Cultural awareness
Computer proficiency
Analytical skills
Planning and Coordination
Cash Handling
Microsoft applications proficiency
Product promotions
Sales expertise
Work History
Style Costumer Service Associate , 08/2019 - Current Kroger – Bloomington, IN,
Processed an average of 150 customer driven transactions daily.
Assisted customers with questions, addressed issues/complaints via phone and in store using professional skills efficiently.
Educated customers on product service offerings in order to build loyalty and brand affinity.
Operates across store assisting customers, as well as to and from stock room retrieving and putting away merchandise to ensure products are available for guests to purchase.
Responsible for accurate cash handling procedures. Tasks included counting and packaging currency and coins.
Reviews and responsible for all corporate training and employee guidelines and communication that’s applicable to assigned area.
Successfully Set and maintain Market Plans and other merchandise directives to according to company data integrity processes.
Organized inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
Retail Banking Intern, 01/2020 - 02/2021 Generation USA – City, STATE,
Universal Banking Intern Program, Completed.
Completed rigorous process which included over 120 hours of professionally facilitated training modules with emphasis on banking principles.
Identified and utilized strategies to learn how to assist customers with different types of disabilities.
Demonstrated how to frame customer interactions in a positive manner by instituting active listening and positive language approaches.
Studied the general culture of various retail banks facilities as well as call centers.
Learned organization, preparation and other duties that support banking and retail financial and accounting operations.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Worked closely with advisors to maintain optimum levels of communication to effectively and efficiently complete projects.
Solved customer challenges by offering relevant products or services
Established deposit and loan relationships.
Department Lead, 05/2019 - 11/2019 Old Navy – City, STATE,
Listened to customers and observed non-verbal cues to anticipate service needs.
Offered product suggestions and add on items when engaging with customers.
Demonstrated urgency and pride while executing tasks and processes.
Kept product folded, sized, in-stock and visual elements maintained on sales floor.
Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
Motivated Associates to consistently effective selling behavior through coaching and recognition.
Engaged in genuine conversation while completing cash wrap transaction processes quickly and accurately.
Followed all company-defined policies and procedures.
Monitored over 50 customers and employees to evaluate loss prevention risks, performance and customer trends to facilitate planning.
Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
Education
Associate of Science degree: Business Administration, Expected in 2022 - Delaware Technical And Community College - Wilmington, DE, GPA:
DE
Universal Banking Intern Program: , Expected in 02/2020 - Generations USA - Wilmington, DE, GPA:
: , Expected in - Brunswick High School - Brunswick, VA GPA:
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