- Servant Leadership
- Customer Experience
- Organizational Restructure
- Change Management
- Strategic Management
- Analytical Skills
- Executive Highlights
- Strategic Planning- Directed both long and short term initiatives and plans including culture development, market expansion, product development, compensation philosophy, leadership development, organizational structure, branch design and business development.
- Transformational Change- Reinvigorated stagnant branch network by creating an enhanced customer experience through the integrated use of branch redesign, alternative delivery channels and employee engagement.
- Business Development and Sales Leadership- Hired, mentored, trained and developed effective business development and sales teams in diverse delivery channels including retail, lending, small business and call center.
- Operational Efficiency- Restructured branch operations, staffing and roles which led to improved process management, reduced staff and integrated technology. These changes produced a productive cross-functional team between customer facing and operations teams which enhanced the customer experience.
| - Advertising, Strategic Management
- Analytical Skills, Strategic Planning
- Banking, Supervision
- Budget, Training programs
- Business Development
- Call center
- Change Management
- Coaching
- Continuous improvement
- Clients
- Delivery
- Product development
- Functional
- Investments
- Leadership
- Leadership development
- Marketing
- Market
- Mentor
- Network
- Organizational
- Peak
- Philosophy
- Process management
- Research
- Retail
- Sales
- Sales training
- Staffing
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