retail associate manager resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Sales Professional & Manager
Top performing, results oriented, and goal focused Sales Management and Business Professional with extensive experience prospecting leads, closing sales, and exceeding sales quotas while ensuring the highest level of customer satisfaction. A proven leader with exceptional multitasking and time management skills, capable of quickly adapting to new processes and procedures and excelling in fast-paced environments. An outstanding communicator with a history of building, inspiring, and cultivating productive relationships with customers and external business partners, and collaborating across all organizational levels to ensure the achievement of immediate and long-term company goals.
Skills
Business Development & Analysis
Extensive Mall Retail Experience
Communication & Collaboration
Comprehensive Sales
Relationship Management
Multitasking & Time Management
Strategic Marketing
Quota Achievement
Leadership & Staff Training
Advertising, Strategic Marketing
Billing, Phone
BTS, Time Management
Business Development & Analysis
Closing
Coaching
Conversion
Credit analysis
Customer satisfaction
Customer service
PDP
Documentation
Staff Training
English
Inventory management
Kronos
Leadership
Management training
Marketing
Mentoring
Multitasking
Policies
Problem solving
Profit
Recruiting
Relationship Management
Retail
Russian
Selling
Sales
Scheduling
Experience
12/2018 to CurrentRetail Associate ManagerMyeyedr | Quincy, MA,
Led, supervised, and directed activities of an elite team of 7 Sale Associates, and received in-depth management training regarding daily operations, inventory management, and Kronos labor scheduling.
Executing effective coaching techniques to maintain top tier performance month over month.
Selected Achievements:.
Developed a high-performing team through recruiting, positive on the spot coaching, and weekly touchbacks with management.
Role-played weekly demonstrating how to offer complete solutions using new products and services, helping all employees cultivate an increasing and long-term customer base.
Mentored secondary leaders and associates to create individual professional development plans and encouraged incremental growth.
Fostered a team-friendly environment to simultaneously encourage employee success while promoting the brand and overall customer experience.
Enhanced activation metric passed 120% and accessory metric passed 130% to monthly goal by tailoring leadership abilities to the professional aspirations of each employee.
Maintained Magenta status, Top 10%, since the beginning of Q2 2019.
Sustained an average 9% Traffic Conversion through transition of new store location.
Raised TVision bookings: averaging greater than 10 per month for Q2 2019 by setting the right expectations and encouraging full team participation.
Instrumental in Russian community outreach and advertising which has resulted in increased foot traffic.
Developed store T4B participation through effective social media outreach and strong relationship with current Account Executives.
26 Voice and 17 BTS activation in Sept.
2019.
02/2017 to 11/2018Mobile ExpertT-Mobile | Lubbock, TX,
Maximize sales through onboarding of new customers, consistently up-selling and cross-selling services to increase customer satisfaction and profit generation.
Play a key role in marketing efforts to enhance brand awareness.
Perform internal and external sales, utilizing expertise in Salesforce to follow up on leads.
Provide outstanding service to customers regarding credit analysis, problem solving, and answering inquiries regarding billing or account changes.
Additionally, manage a high volume of documentation, ensuring full completion and accuracy.
Selected Achievements:.
Winner Circle 2017 & 2018 - Ranked in Top 1% out of a field of 13K Sales Associates measuring sales quota and customer service throughout the year.
Winner Circle Q1 and Q2, 2018 - achieving greater than 120% of monthly quotas.
2018 LG Sales Achievement Award - #1 in nation for LGG7 sales.
Averaging: 80% accessory attachment rate (totaling $6-7K) , 10 T4B per month, 80 Activation per month, and $6 One Plus attachment.
08/2016 to 02/2017Retail Associate ManagerThe Paradies Shops | Los Angeles, CA,
Led, supervised, and directed activities of an elite team of 11 Sale Associates, and received in-depth management training regarding daily operations, inventory management, and Kronos labor scheduling.
Selected Achievements:.
Played a key role in store surpassing sales quotas for three metrics (Accessories, T4B, and PDP) for two consecutive quarters (Q4 2016, and Q1 2017).
Proactively developed and implemented multiple creative and innovative social media marketing campaigns and initiatives.
Coordinated and ensured successful execution of numerous community outreach events, resulting in increased business.
(Round Lake Beach-Fest, Lake County Festival).
04/2013 to 08/2016Sales AssociateTrinet | Florida, PR,
Served as Tier 1 Sales Floor Leader, and maintained responsibility for training, coaching, and mentoring new hires on company policies, procedures, and best practices.
Selected Achievements:.
Received multiple awards, including Winner Circle Q1 2014 & Q4 2014.
2014 LG Sales Achievement Award for successfully closing the most LG phone sales in the Midwest Region.
Contributed more than 30% to store's total accessory revenue month over month, and held an average of 85% attachment rate.
Set new record for regional (MI, IN, KY) activations (338 Net Activations) in Q1 2015.
Education and Training
Expected in 2018 to to Bachelor of Business Administration | Olivet Nazarene University, , IllinoisGPA: GPA: 3.5
Expected in to to Master of Business Administration (MBA) | Supply Chain ManagementGovernors State University, , IllinoisGPA: GPA: 4.0
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