Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of both the service and food operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Skills
Performance improvement
Staff Management
Passion for customer satisfaction
Business operations expertise
Staff Scheduling
Point of Sale (POS) system operation
Strategic Planning
Team Coaching
Work History
09/2015 to CurrentRestaurant Manager- Service, LBO and CulinaryGardaworld | Dallas, TX,
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Managed as many as 130 team members.
Led and directed team members on effective methods, operations and procedures.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Carefully interviewed, selected, trained and supervised staff.
Correctly calculated inventory and ordered appropriate supplies.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Reconciled cash and credit card transactions to maintain accurate records.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
09/2008 to 12/2008Bank TellerFirst Watch Restaurants | Smyrna, TN,
Promoted products or services to each customer to consistently achieve sales targets.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Assisted customers with compromised debit cards and issued new credentials.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Audited fellow teller currency to contribute to dual-control procedures.
Placed orders for customer checks and verified starting numbers.
09/2006 to 06/2008TSA AgentDepartment Of Homeland Security | City, STATE,
Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
Authenticated boarding passes, identification and passports to prevent fraudulent travel.
Manually screened passengers unable to pass through metal detectors or who triggered alarms.
Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
Adhered to strict screening techniques and procedures while conducting human screenings.
Operated x-ray viewing equipment to evaluate contents of carry-on and checked baggage, pulling suspect items aside for further inspection.
Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
04/2005 to 09/2006Assistant ManagerKiddie Kandids | City, STATE,
Submitted reports to senior management to aid in business decision-making and planning.
Coached team on effective upselling and cross-selling methods.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Monitored employee performance and developed improvement plans.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Photographed high-quality images for both print and internet distribution.
Performed advanced computer processing of images for assignments.
Selected and set up appropriate props, backdrops and lighting.
Applied digital styling techniques to enhance photos.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Expected in No Degree | Human ServicesImperial Valley College, Imperial, CAGPA:
Expected in No Degree | Business Administration And ManagementJefferson Community College, Watertown, NYGPA:
Expected in 06/2002High School Diploma | Thousand Islands High School, Clayton, NYGPA:
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