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response and recovery officer resume example with 9 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Skills
  • Documentation abilities
  • Investigative research
  • Active listening
  • Conflict resolution
  • Data management
  • Reliable & trustworthy
  • Sales monitoring
  • Staff development
  • Product and service knowledge
  • Time Management
  • Retail operations management
  • Business Development
  • Customer relations
  • Strategic Planning
Experience
06/2022 to Current Response and Recovery Officer Redpeak Properties | Thornton, CO,
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
  • Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
  • Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
  • Educated clients on options to assist in making informed decisions.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Advised on policy development and assisted in community program implementation.
  • Created and oversaw training courses focused on team and community education.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
09/2020 to 06/2022 Assistant Manager PetStock | City, STATE,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
03/2018 to 04/2020 Swimming Instructor and Receptionist Vicki’s Swim, Centre | City, STATE,
  • Encouraged students to build confidence in and out of water by making swimming fun.
  • Instructed participants in proper stroke techniques to encourage self-reliant swimming.
  • Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
  • Assessed swimming skill levels for each student and placed accordingly depending on results.
  • Created strategies to help meet needs of mentally and physically challenged swimmers.
  • Recognized danger and reacted calmly to mitigate risk.
  • Monitored activities in swimming areas to prevent accidents and provide assistance to swimmers.
  • Inspected pool for cleanliness before lessons and reported unsanitary conditions.
  • Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
  • Built and established lasting relationships using encouragement and personal support.
  • Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
09/2011 to 12/2015 Service Desk Operator and Special Orders Bunnings | City, STATE,
  • Built and maintained strong working relationships with team members.
  • Supervised cash drawer balances and deposits of store receipts.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Dealt with customer complaints and rectified product and service issues.
  • Supervised and trained staff on service techniques, boosting overall customer satisfaction.
  • Stayed up to date on product trends and customer needs.
  • Reviewed schedules to keep stores under leadership properly staffed.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Helped each team increase business with improved approaches to planning and product line management.
Education and Training
Expected in 11/2008 to to High School Diploma | West Wallsend High School, West Wallsend, NSW GPA:

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Resume Overview

School Attended

  • West Wallsend High School

Job Titles Held:

  • Response and Recovery Officer
  • Assistant Manager
  • Swimming Instructor and Receptionist
  • Service Desk Operator and Special Orders

Degrees

  • High School Diploma

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