Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Results-focused professional with strength in commitment, compassion and building relationships. Proactive leader with strengths in communication and collaboration. Proficient in leveraging efficiency and patient knowledge to promote trusting relationships. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Flexible hard worker ready to learn and contribute to team success.

Skills
  • Individualized treatment plans
  • Accepted practice guidelines
  • Case management
  • Paperwork and charting
  • Instructions and cleaning procedures
  • Problem resolution
  • Relationship building
  • Customer service
  • MS Office
  • Organization
  • Mobility Assistance
  • Medical device products and services
  • Patient positioning understanding
  • Communication
  • Working collaboratively
  • Infection control standards
  • Decision-making
Experience
Respiratory Technician , 06/2019 - 08/2021
Amita Health Leander, TX,
  • Instructed patients and caregivers on how to appropriately use breathing machines at home to obtain necessary symptom relieve.
  • Practiced proper infection control measures and verified proper function, cleanliness and sanitization before use.
  • Reviewed medical records for each patient and collaborated with nursing team to adjust and optimize respiratory therapies.
  • Implemented individualized care plans based upon each patient's unique needs and instructions from supervising physician.
  • Provided ongoing care to patients requiring oxygen, CPAP and BiPAP setups.
  • Maintained updated records knowledge through online and HealthTrainU.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Handled all delegated tasks, including managing storefront and patient concerns.
Certified Medical Assistant, 03/2017 - 05/2019
Trihealth, Inc. Milford, OH,
  • Organized charts, documents and supplies to maintain team efficiency.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Completed basic physical assessments of cancer therapy patients to provide optimal care.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Administered rapid tests such as blood glucose and ekg to help clinical staff assess conditions.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Assessed, documented and monitored vital signs for more than 34 patients per day.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Recorded vital signs and medical history for 34 patients each day.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Honored/recognized monthly from patient surveys for my commitment and care.
Customer Service Representative, 06/2007 - 11/2016
New York Racing Association Ozone Park, NY,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize plumbing fixture sales.
  • Assisted approximately 60-80 customers each day with eta, billing and/or service questions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Educated customers on special pricing opportunities and company offerings.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered 60-80+ inbound calls per day and directed to designated individuals or departments.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Exceeded company productivity standards 100% on consistent basis, handling more than 95% of quota each day.
Education and Training
: Liberal Arts And General Studies, Expected in
-
Camden County College - Blackwood, NJ
GPA:
CMA, EKG, Phlebotomy : Certified Medical Assistant , Expected in
-
ASI Career Institute - Blackwood, NJ
GPA:

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Resume Overview

School Attended

  • Camden County College
  • ASI Career Institute

Job Titles Held:

  • Respiratory Technician
  • Certified Medical Assistant
  • Customer Service Representative

Degrees

  • Some College (No Degree)
  • CMA, EKG, Phlebotomy

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