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Resolution Specialist - Regulatory Complaints ans Social Media Servicing Resume Example

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RESOLUTION SPECIALIST - REGULATORY COMPLAINTS ANS SOCIAL MEDIA SERVICING
Objective
I am looking for the opportunity to excel in my next challenge with Bank of America. I am looking for an opportunity to transition my years of experience in the Financial Center and Regulatory Complaints into action in new ways. I believe this can be obtained while utilizing my operational skills, leadership ability, and detail-oriented work ethic as a Process Design Consultant.
Skills

  • Leadership oriented: coaching, mentoring, team work
  • Detail oriented: focuses on timelines and goals while maintaining an ability to multitask 
  • Flexible and able to adapt to changing environments
Experience
Resolution Specialist - Regulatory Complaints ans Social Media Servicing02/2015 to CurrentBank of America CorporateAddison, TX
  • Working in a detail oriented environment researching and responding to regulatory concerns from agencies such as the Consumer Financial Protection Bureau (CFPB) and Office of the Comptroller of the Currency (OCC)
  • I have excelled in this area and have taken on coaching and mentor roles that are in line with the bank's One Team customer driven strategy
  • A successful resolution should ensure that the customer need not re escalate their matters in the future, all while keeping a heightened focus on risk, and operational excellence
Assistant Manager06/2010 to 02/2015Bank of AmericaFrisco, TX
  • Worked in a fast pace environment
  • Helped tellers with one up plays needed to meet goals
  • Customer service, and supervisor overrides
  • Taught and coached all associates
  •  Recognized as the branch leader in the bank's One Team customer driven strategy
  • Assisted sales associates in deepening relationships with customers
  • Maintained a heightened focus on RISK, and operational excellence
Loan Processor, Compliance Coordinator05/2005 to 04/2010Benchmark MortgagePlano, Texas
  • Worked closely with a broker/banker, underwriters and several loan officers to provide excellent service to the clients in their residential purchase or refinance transactions
  • Daily tasks included ordering title, appraisals, and insurance information as well as collecting documentation to complete the borrower's file
  • Compliance coordination required staying on top of continuously changing rules and regulations to ensure that our office was in compliance with its loan process
Education and Training
Business AdministrationUniversity of TexasDallas Richardson, TX
  • Business Administration Courses: entrepreneurship, product and brand management, and corporations, politics and society
  • Sharpened my business interests, skills, and encouraged continual growth in my professional experiences
  • Leadership positions in team work environment, set meetings and utilized power point to present information to fellow class mates helped to set me at a higher level
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Resume Overview

Companies Worked For:

  • Bank of America Corporate
  • Bank of America
  • Benchmark Mortgage

School Attended

  • University of Texas

Job Titles Held:

  • Resolution Specialist - Regulatory Complaints ans Social Media Servicing
  • Assistant Manager
  • Loan Processor, Compliance Coordinator

Degrees

  • Business Administration

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