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residential concierge resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Energetic Residential Concierge enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. Drives company growth through personal development and acquisition.
Skills
    • Superb Interpersonal Skills
    • Fair Housing Certification
    • Customer Service Certification
    • ​Customer Satisfaction
  • Computer Savvy
  • Exceptional Customer Service
  • Microsoft Office Software Certified
  • Exceptional Time Management
Work History
08/2016 to Current
Residential Concierge Stratton Amenities Plano, TX,
  • Greet residents, potential residents, and visitors in a courteous and professional manner upon arrival and departure of the residential building. 
  • Orchestrate the flow of the lobby, maintain building security and monitor security systems.
  • Foster an on-going positive relationship with residents and deliver exceptional customer service to ensure maximum number of lease renewals.
  • Answer phones, direct calls, take messages, and provide an overview of community information as well as provide information about the local area to those inquiring.
  •  Provide residents with community communication daily, weekly, or monthly by the computer portal and postings.
  • Manage the package center by keeping track of residents parcel, dry cleaning, and mail by entering the resident’s information into the Building Log.
  • Work closely with property management in the activation and distribution of all access systems, maintain resident’s files granting access to units within residential guidelines, coordinate and direct residents in emergency situations.
  • Schedule amenities for residents, receive maintenance request, and discern resident complaints and issues making sure every situation I handle ends with a smile. 
02/2016 to 09/2016
Box Office Ticket Specialist Vail Resorts Kirkwood, CA,
  • Greeted customers entering the Stadium to ascertain what each customer wanted or needed.
  • Responded to all customers inquiries thoroughly and professionally by answering questions with up-to-date knowledge of sales and promotions regarding games, tickets, and events.  ​
  • Assisted customers in choosing seats on the stadium map and provided customers with alternative seating arrangements if their own choice of seats wasn't available.
  •  Entered customers’ information in ticketing systems and printed tickets.
  • Informed customers of payment options and took payment in exchange of sold tickets.  
  • Balanced the cash register at the end of each day by counting cash and ensuring that it corresponded to the amount of tickets sold. 

10/2015 to 2016
G7 Seasonal Clerk Assistant Bj's Wholesale Club, Inc. Long Island City, NY,
  • Distributed and scanned incoming and outgoing mail at the post office.
  • Performed a variety of mail processing tasks such as, preparing work area, loading mail onto automated equipment, scanning mail & packages, lifting and removing mail from bins and placing into trays, monitoring mail flow and culling out non-process able items.  
  • Performed additional duties as assigned including but not limited to maintaining records of mail; facing and canceling mail; making emergency carrier relays; labeling and tying out mail for dispatch and other related duties for distribution.  
  • Performed a variety of sales and customer services at a retail window, which included in selling postal products and services, accepting and delivering packages and mail.
  • Provided sales and customer service support by greeting customers, offering assistance with product selection and use of self-service kiosk. 
08/2015 to 10/2015
Hostess Brixx Wood Fire Pizza City, STATE,
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Set dining tables according to service standards.
  • Inventoried and restocked items throughout day.
  • Relayed orders to the kitchen and ensured all orders are filled in a timely and accurate fashion.

06/2014 to 07/2015
Residential Concierge/ Leasing Office Assistant Inter Solutions Inc. City, STATE,
  • Greeted and welcome all residents and guests in a courteous and professional manner.  
  • Served as the company/property ambassador and provide exceptional customer service at all times.  
  • Managed administrative requests from residents, which include maintenance requests, amenities reservations and lockouts.  
  • Received and process incoming and outgoing laundry, shipments and or mail/packages into Building-link.  Alerted residents to arriving guests, vendors and deliveries.  
  • Answered calls professionally and assist callers with directions or instructions for the building.  
  • Verified and recorded visitor, contractor and vendor information. Maintain logbooks for visitors, contractors, keys, elevators, incident reports, and daily activities.  
  • Monitored lobby traffic/CCTV s for suspicious activity; addressed when necessary.
  • Communicated professionally and effectively with residents, guests, managers and colleagues.
09/2011 to 07/2013
Cashier Harris Teeter City, STATE,
  • Greeted customers entering establishment.
  • Stocked shelves, and marked Claires on shelves and items.  
  • Assisted customers by providing information and resolving their complaints.  
  • Received payment by cash, check, credit cards, vouchers, or automatic debits.  
  • Established Claires of goods, services or admission, and tabulate bills using calculators, cash registers, or optical Claire scanners. 

Education
Expected in 12/2010 - Not Completed to to
Bachelor of Arts: Human Resource Management
Strayer University - Suitland, MD
GPA:
Expected in 08/2011 - 03/2012 to to
Certification: Office Support Specialist
Career Technical Institute - Washington, DC
GPA:



Expected in 11/2007- 10/2009 to to
Certification: Business Technology
Harpers Ferry Job Corp - Harpers Ferry, WV
GPA:



Expected in 08/2014 to to
Certification: Fair Leasing
Grace Hill - Washington, DC
GPA:


Expected in 08/2014 to to
Certification: Customer Service
Grace - Washington, DC
GPA:

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Resume Overview

School Attended

  • Strayer University
  • Career Technical Institute
  • Harpers Ferry Job Corp
  • Grace Hill
  • Grace

Job Titles Held:

  • Residential Concierge
  • Box Office Ticket Specialist
  • G7 Seasonal Clerk Assistant
  • Hostess
  • Residential Concierge/ Leasing Office Assistant
  • Cashier

Degrees

  • Bachelor of Arts
  • Certification
  • Certification
  • Certification
  • Certification

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