Energetic Residential Concierge enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. Drives company growth through personal development and acquisition.
Fair Housing Certification
Customer Service Certification
Exceptional Customer Service
Microsoft Office Software Certified
Exceptional Time Management
Residential ConciergeSep 2016 - Current NVT StaffingFalls Church, VA
potential residents, and visitors in a courteous and professional manner upon arrival and departure of the
flow of the lobby, maintain building security and monitor security
on-going positive relationship with residents and deliver exceptional
customer service to ensure maximum number of lease renewals.
direct calls, take messages, and provide an overview of community information
as well as provide information about the local area to those inquiring.
residents with community communication daily, weekly, or monthly by the computer
portal and postings.
package center by keeping track of residents parcel, dry cleaning, and
mail by entering the resident's information into the Building Log.
with property management in the activation and distribution of all access
systems, maintain resident's files granting access to units within
residential guidelines, coordinate and direct residents in emergency
amenities for residents, receive maintenance request, and discern resident
complaints and issues making sure every situation I handle ends with a
Box Office Ticket SpecialistMar 2016 - Oct 2016 National StadiumWashington, DC
Greeted customers entering the Stadium to ascertain what each customer wanted or needed.
Responded to all customers inquiries thoroughly and professionally by answering questions with up-to-date knowledge of sales and promotions regarding games, tickets, and events.
Assisted customers in choosing seats on the stadium map and provided customers with
alternative seating arrangements if their own choice of seats wasn't available.
Entered customers' information in ticketing systems and printed tickets.
Informed customers of payment options and took payment in exchange of sold tickets.
Balanced the cash register at the end of each day by counting cash and ensuring that it
corresponded to the amount of tickets sold.
G7 Seasonal Clerk AssistantNov 2015 - Jan 2016 United States Postal ServiceWashington, DC
and scanned incoming and outgoing mail at the post office.
a variety of mail processing tasks such as, preparing work area, loading mail
onto automated equipment, scanning mail & packages, lifting and removing
mail from bins and placing into trays, monitoring mail flow and
culling out non-process able items.
additional duties as assigned including but not limited to maintaining records
of mail; facing and canceling mail; making emergency carrier relays; labeling
and tying out mail for dispatch and other related duties for distribution.
a variety of sales and customer services at a retail window, which included in
selling postal products and services, accepting and delivering packages and
sales and customer service support by greeting customers, offering assistance
with product selection and use of self-service kiosk.
HostessSep 2015 - Nov 2015 Brixx Wood Fire PizzaArlington, VA
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Set dining tables according to service standards.
Inventoried and restocked items throughout day.
Relayed orders to the kitchen and ensured all orders are filled in a timely and accurate
Residential Concierge/ Leasing Office AssistantJul 2014 - Aug 2015 Inter Solutions Inc.Silver Spring, MD
Greeted and welcome all
residents and guests in a courteous and professional manner.
Served as the
company/property ambassador and provide exceptional customer service at all
requests from residents, which include maintenance requests, amenities
reservations and lockouts.
Received and process
incoming and outgoing laundry, shipments and or mail/packages into
Building-link. Alerted residents to
arriving guests, vendors and deliveries.
professionally and assist callers with directions or instructions for the
Verified and recorded visitor, contractor and vendor information. Maintain logbooks for visitors,
contractors, keys, elevators, incident reports, and daily activities.
traffic/CCTV s for suspicious activity; addressed when necessary.
Communicated professionally and effectively with residents, guests, managers and colleagues.
CashierOct 2011 - Aug 2013 Harris TeeterArlington, VA
customers entering establishment.
shelves, and marked prices on shelves and items.
customers by providing information and resolving their complaints.
payment by cash, check, credit cards, vouchers, or automatic debits.
prices of goods, services or admission, and tabulate bills using calculators,
cash registers, or optical price scanners.
Bachelor of Arts: Human Resource Management12/2010 - Not Completed Strayer UniversitySuitland, MD
Certification: Office Support Specialist08/2011 - 03/2012 Career Technical InstituteWashington, DC
Certification: Business Technology11/2007- 10/2009 Harpers Ferry Job CorpHarpers Ferry, WV
Certification: Fair Leasing08/2014 Grace HillWashington, DC
Certification: Customer Service08/2014 GraceWashington, DC
Bachelor of Arts : Human Resource Management 12/2010 - Not Completed Certification : Office Support Specialist 08/2011 - 03/2012 Certification : Business Technology 11/2007- 10/2009 Certification : Fair Leasing 08/2014 Certification : Customer Service 08/2014
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