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Resident Server/Cook Resume Example

Resume Score: 80%

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RESIDENT SERVER/COOK
Summary
Skills

Customer Service Skills include

Use of Multi Line Hands Free Phone System

Microsoft Word...Windows...Excel

Multi tasking in a FAST paced environment

Experience
08/2017 to 07/2020
Resident Server/CookKindred Healthcare/HSG - Sellersburg, IN
  • Maximized kitchen speed and efficiency by preparing salads, desserts and meats for cook.
  • Assisted head chef by preparing all cooking ingredients for over 100 nightly dishes.
  • Cleaned aide work area to maximize kitchen efficiency and cleanliness.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Avoided cross-contamination from utensils, surfaces and pans when preparing meals for individuals with food allergies and gluten intolerance.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Safely operated kitchen equipment including industrial size mixers and [Type] tools.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Operated all kitchen equipment safely to avoid injuries.
  • Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
  • Prepared more than 100 dishes

per day in fast-paced rehab environment while maintaining high customer satisfaction rate.

  • Decorated cakes, cupcakes, tarts and pastries and skillfully handled special order items.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Created approximately [Number] orders simultaneously during busy periods.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Interacted effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
  • Placed frequently used food such as [Type] and [Type] in proper storage containers and placed perishable items in refrigerator.
  • Instructed [Job title]s in preparation of garnishes, dressings and side dishes.
  • Created exceptional menu items executed with precision to regularly garner diner praise.
  • Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
  • Prepared and plated [Number]+ dishes per shift for busy $[Amount] annual revenue restaurant.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Prepared bakery and specialty products such as bagels, breads and pastries.
  • Prepared more than [Number] dishes per day in fast-paced [Type] environment while maintaining high customer satisfaction rate.
07/2015 to 07/2017
Environmental Services HousekeeperCobblestone Hotels LLC - Charlestown, IN
  • Maintained floors with regular sweeping, mopping and vacuuming.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
  • Cleaned beds by removing soiled linens, replacing each piece with new and remaking beds.
  • Exceeded facility standards regularly by working with detail-oriented approach.
  • Managed team of employees, daily progress reports and overall project planning.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
07/2013 to 11/2014
Customer Service RepresentativeOptum - Jeffersonville, IN

Set up and activated customer accounts.

  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
Education and Training
09/1994
GEDJeffersonville High School - Jeffersonville, IN
12/2000
Certificate Office Skills TrainingBridgepoint Services - Jeffersonville, IN
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Kindred Healthcare/HSG
  • Cobblestone Hotels LLC
  • Optum

School Attended

  • Jeffersonville High School
  • Bridgepoint Services

Job Titles Held:

  • Resident Server/Cook
  • Environmental Services Housekeeper
  • Customer Service Representative

Degrees

  • GED
    Certificate Office Skills Training

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