resident manager leasing and marketing manager resume example with 14+ years of experience
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Amiable professional known for leading constructive and cooperative working relationships within team setting. Positive and diligent Resident manager/Leasing professional effective at promoting resident satisfaction and focused on achieving occupancy goals.
14 years of banking experience paired with goal-oriented and performance-minded approach.
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- Assist with financial process, purchased orders, supplies.
- Provide the customer with an experience that will always be remembered and with the highest level of responsiveness.
• Project an approachable and professional image in personal appearance, manner, and demeanor.•
- Listen and work with residents who present service opportunities that other staff employees cannot resolve.
- Assist to resolve them and/or elevate to the Community Manager when matters are outside scope or ability.
• Serve as information liaison to Community Manager. Follow up with client to assure successful completion.
• Lead and execute resident events and functions.
- Record reservations for guest and conference/party rooms.
- Forward event planning opportunities to Community Manager for approval.
• Provide administrative assistance with resident files, ledger cards, which may include information regarding current employment, work telephone, number of vehicles parked on property, license numbers, building job permit, and emergency information.
• Tour and lease apartments.
• Achieve sales goals set by management.
• Learn and develop sales techniques.
• Ability to post effective marketing ads on various sites set by management.
• Assist with the rent collection efforts, specifically with delinquent residents.
• Assist with lease termination and legal action if necessary.
- Process and negotiate lease renewals.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Developed annual branch business plan for maximum profitability and effectiveness.
- Established budgets and strategic business plans for daily operations.
- Enhanced financial performance metrics by networking to create successful and sustainable relationships.
- Articulated growth objectives and operating plans. Maintained current and accurate cash balances for all programs, departments and projects.
- Oversaw preparation of corporate balance sheets, income statements and other financial reports.
- Managed contract administration, maintained files, validated codes and monitored reporting.
- Evaluated accounting and financial reporting systems to assess quality, identify concerns and devise enhancement strategies.
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to financial services security and audit procedures.
- Trained employees on cash drawer operation.
- Directed specific questions to appropriate branch personnel.
- Assessed daily reports and generated notification letters to delinquent account holders.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Welcomed customers and offered pleasant service during entire transaction.
- Opened new checking, savings and lines of credit for customer accounts.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Angeles University Foundation - Angeles City, Philippines ,
- Anti-bank Robbery and Bank Security Trainings
- Customer Service Diagnostic Workshop
- Customer Service and Sales Training
- Signature Verification and Forgery Detection
- Anti-Money Laundering Act (AMLA) Seminars
- Personality Development of the Customer Loyalty Program.
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Resume Overview
School Attended
- Angeles University Foundation
Job Titles Held:
- Resident Manager-Leasing and Marketing Manager
- Branch Operations Officer
- Bank Cashier
- Bank Teller
Degrees
- Bachelor of Science
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