research study coordinator administrative assistant ii resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Administrative/Customer Service support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to manage multiple priorities and meet deadlines without compromising quality.
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Schedule management
  • Medical terminology
  • Understands grammar
  • Dedicated team player
  • Professional and mature
  • Results-oriented
Research Study Coordinator/Administrative Assistant II, 07/2017 to 06/2012
Advanced Drainage SystemsNj, NJ,
  • Responsible for coordination and recruitment of participants for the Diabetic Retinopathy ancillary study via mailing out of recruitment letters using mail merge.
  • Also scheduling and coordination of the study visit including arranging transportation for the participant, accompanying the patient throughout the visit and filling out all study-related documents.
  • Maintained the study database using Excel and also used an external national database to update the study database.
  • Accurately follow site procedures and ensure regulatory compliance.
  • Investigate discrepancies and implement corrective action
  • Prepare and present data summaries to internal and external collaborators, meeting with vendors and internal teams as required.
Customer Service Representative, 01/2017 to 05/2017
Motorola SolutionsMaine, ME,
  • Open/Close accounts, keep customer information current, and answer any customer questions concerning banking with the institution.
  • Seek out potential prospects in order to insure monthly quota is met, follow procedures and guidelines to insure safety for employees and customers.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Processed and issued money orders for customers.
  • Managed cash stock and inventory balances accurately.
  • Kept abreast of rapidly evolving technology.
  • Performed bank opening duties, including counting cash drawers and checking all equipment for proper functioning.
Physician's Scheduler, 08/2014 to 08/2016
Ardent Health ServicesJacksonville, TX,
  • Provided routine physicians schedules to maximize customer service, patient access, provider productivity, and business operations
  • Completed the registration process including using practice management software to track demographics.
  • Made referrals for financial counseling and physician's referrals using Epic and Rightfax.
  • Developed and maintained positive customer relationships through effective communication.  
  • Performed various administrative duties, including data entry and document preparation.

Administrative Assistant, 04/2013 to 07/2014
Trudeau Memorial CenterCoventry, RI,
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Provided general and some specialized administrative support for the department such as word processing, report writing, etc.
  • Responded to staff needs by consulting with others as appropriate and followed departmental guidelines.
  • Served as a work-lead (non-supervisory) for other departmental staff.
Research Study Coordinator/Administrative Assistant I, 01/2009 to 11/2011
Epsilon Systems Solutions, Inc.Saint Louis, MO,
  • Recruitment of participants for the Diabetic Retinopathy ancillary study, via mail/phone, scheduled appoint-.ments and transportation for those who needed it.
  • Sent out notifications and modified database accordingly.
  • Also sent stipends for participation and assured patient confidentiality by using obligatory practices.
  • Proofread and edit reports, questionnaires and research publications.
  • Delivered outstanding written and verbal communication skills.
Unit Secretary, 05/2006 to Current
Aveanna HealthcareLakeland, FL,
  • Admitted and discharged patients, maintained charting for patients, entered labs, ordered various equipment and test in Invision.
  • Assigned rooms for patients, filled in for nurse assistant when needed.
  • Maintained a clean and safe work environment to assure no liability of injury or mishandling of information for myself or the institution.
  • Verbal correspondence with doctors, patients and family members to assure quality care of the patient.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Organized, updated and maintained over 200 patient charts.
  • Escorted patients to examination rooms and prepared them for physician exams.
  • Ensured HIPAA compliance.
  • Maintained patient privacy and confidential patient information.
  • Prepared specimens for analysis and established proper chronological priorities in testing.
  • Instructed patients and family members on proper discharge care.
Teacher's assistant, 09/2004 to 02/2005
Clinton Junior High SchoolCity, STATE,
  • Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
  • Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
  • Performed student background reviews to develop tailored lessons based on student needs.
  • Established and enforced rules for behavior and procedures for maintaining order among a class of 11 students.
  • Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.
Secretary, 03/2002 to 09/2004
Clinton Community Christian CooperationCity, STATE,
  • Typing, filing, answering calls and directing them accordingly, distributions of mail to employees' daily, screened clients for social service assistance, assured privacy, protection and confidentiality of client.
  • Maintained logs for donations and tax receipts.
  • Was responsible for opening up the agency at the start of business every day.
Office Specialist, 03/1999 to 10/2001
City Of Rancho CucamongaCity, STATE,
  • Clerical and helpdesk support, documented incoming hardware/software for inventory and data entry.
  • Applied best practices of software development while staying abreast of advances in the practice.
  • Answered user inquiries regarding computer software and hardware operation.
Education and Training
Diploma: General Education, Expected in 1993
North West College - Pomona, CA
General Education
GED: General, Expected in 1985
Pomona Unified School District - Pomona, CA
administrative support, agency, banking, business operations, Clerical, hardware, consulting, counseling, client, clients, customer service, data entry, database, Diabetic, directing, filling, filing, financial, inventory, letters, mailing, access, Excel, mail, quality, Recruitment, report writing, safety, scheduling, supervisory, tax, phone, transportation, Typing, word processing
Activities and Honors

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Resume Overview

School Attended

  • North West College
  • Pomona Unified School District

Job Titles Held:

  • Research Study Coordinator/Administrative Assistant II
  • Customer Service Representative
  • Physician's Scheduler
  • Administrative Assistant
  • Research Study Coordinator/Administrative Assistant I
  • Unit Secretary
  • Teacher's assistant
  • Secretary
  • Office Specialist


  • Diploma
  • GED

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