Rental Sales Manager Resume Example
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RENTAL SALES MANAGER
Professional Summary
Customer service-oriented management professional with more than 20 years of experience coordinating staff, overseeing operations and ensuring customer satisfaction to meet sales objectives. Perceptive leader, skilled at creating positive corporate culture, setting sales and performance goals, and motivating teams to meet or exceed financial quotas. Articulate communicator, with a proven track record of customer retention, maintaining ongoing interactions and facilitating solutions to address client concerns.
Skills
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Work History
Rental Sales Manager, 02/2019 to 05/2019
Foley Equipment Inc – City , STATE
Foley Equipment Inc – City , STATE
- Devoted emphasis on motivating and coaching sales representatives to get the most out of their daily work plan.
- Made continuous customer contacts to ensure their complete satisfaction with our team.
- Recruited for all departments to help build the companies talent pool.
- Held team accountable to their daily, weekly, monthly, and yearly business plan.
- Conducted monthly financial review meetings with the team to address increasing revenue and expense control.
General Manager of Sales Operations, 09/2014 to 09/2018
Davis Moore Auto Group – City , STATE
Davis Moore Auto Group – City , STATE
- Promoted from Sales Manager to General Manager of Sales Operations within eight months of hire.
- Held responsibility for customer satisfaction and corporate profitability, setting sales goals and motivating team to meet and exceed goals through individual coaching and sales support.
- Recruited, hired, and trained staff to develop sales team management proficiency.
- Directed and managed Finance Department to meet goals set by a per unit basis to ensure overall profitability of the department.
- Trained individual Finance Managers with submission and analysis of credit to ensure financingwas secured for each client.
- Worked directly with customers providing bank products to protect their investment.
- Key Accomplishments:.
- Earned FCA Corporation's Customer First Award for Excellence, one of only nine dealerships among several hundred in Denver Business Center to achieve award.
- Coached salespeople on best practices for closing vehicle deals, gaining 109% market share (awarded $10K bonus for exceptional performance).
- Developed culture of exceptional customer service, achieving and maintaining Customer Satisfaction Index scores higher than national three-month rolling average.
Sales Manager/Finance Director, 11/2012 to 09/2014
Ed Bozarth #1 Chevrolet, New Car – City , STATE
Ed Bozarth #1 Chevrolet, New Car – City , STATE
- Recruited, trained, supervised, and motivated salespeople, promoting and encouraging strategies to sell new cars.
- Coached salespeople in developing client support strategies, establishing performance standards and helping salespeople follow up with clients.
- Personalized experience for all customers, greeting each customer early in sales process and intervening as needed to ensure mutually beneficial outcomes.
- Held daily meetings with Finance Managers to help with per unit average for overall dealership profitability.
- Trained individual Finance Managers with submission and analysis of credit to ensure financing was secured for each client.
- Worked directly with customers providing bank products to protect their investment.
- Continued..
- Steven P.
- Klein Page Two of Two Key Accomplishments:.
- Set sales goals and increased new vehicle sales by 20% in first month, sustained throughout employment.
- Maintained Standard for Excellence (General Motors' goals for dealership success) every quarter, resulting in more than $250k in profit.
- Developed culture of exceptional customer service, achieving and maintaining Customer Satisfaction Index scores higher than national three-month rolling average.
General Manager/Finance Director-Producer, 05/1998 to 11/2012
Parks Motors – City , STATE
Parks Motors – City , STATE
- Created culture of outstanding customer service, earning promotion from salesperson to Sales Manager/Finance Manager and subsequently to General Manager.
- Ensured profitability of dealership by successful oversight of variable and fixed operations.
- Provided finance options based on analyzing consumer credit and provided products and services acceptable by banking standards to protect client investments.
- Key Accomplishments:.
- Developed and implemented strategies for success, increasing monthly sales by 100% over previous General Motors franchise.
- Provided exceptional customer support, designing and implementing follow-up system resulting in 80% repeat and referral client base.
- As salesperson, averaged sales of 23.5 units monthly, equating to 300% above national average, while sustaining Customer Satisfaction Index of 98%.
Education
Bachelors: English/CommunicationsNorthern State University - City, State
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Resume Overview
School Attended
- Northern State University
Job Titles Held:
- Rental Sales Manager
- General Manager of Sales Operations
- Sales Manager/Finance Director
- General Manager/Finance Director-Producer
Degrees
- Bachelors : English/Communications
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