LiveCareer-Resume

rental professional resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Skills
  • Detail-Oriented
  • Recordkeeping and File Maintenance
  • Microsoft Office
  • Excellent interpersonal skills
  • Excellent Leader and team member
  • Strong, well-developed work ethic
  • Exceptional Customer Service
  • B2B Service
  • Manage Inventory
  • Customer Delivery
  • Clean Driving History
  • Calibrating Systems
  • Company Standards
  • Management
  • Vehicle Knowledge
Work History
10/2022 to 04/2023
Rental Professional Celanese Huntsville, AL,
  • Execute sales and marketing initiatives which increased revenue for company by 10%.
  • Communicated with various teams were involved in vehicle orientation process.
  • Resolve customer disputes to maintain positive relationships and increase customer base.
  • Proudly represent dealership with professionalism and excellent customer service.
  • Cleaned serviced, loaner, and gallery vehicles.
  • Communicate effectively with customers addressing their questions and concerns in reference to reservations or rental vehicles.
  • Educate customers on insurance coverage to include deductible requirements.
  • Arrange repairs of damaged vehicles or arrange for replacement vehicles if needed.
  • Performed and Complete daily administrative tasks to include conducting vehicle audits.
  • Cleaned vehicle exteriors and interiors in compliance with company standards.
  • Operate steamers, hoses, vacuums, and other equipment.
  • Responsible for spot checks and managed paint correction onsite as needed.
  • Tracked scheduled, prioritized, and managed time effectively to meet deadlines.
  • Managed inventory and reordered supplies, when needed.
  • Troubleshoot issues and escalate to management through appropriate channels when needed.
09/2013 to 07/2022
Production Manager Enterprise Holdings Inc., Rent-A-Car City, STATE,
  • Confident self-motivated production manager for nationwide vehicle rental company, responsible maintaining rental vehicle inventory for international airport.
  • Ensuring vehicles are always ready for customers to rent. Maintaining constant contact with multiple area vehicles repair shops to ensure that inventory is repaired and return to airport in timely manner.
  • Direct and organize all reservations and pick-ups, develop relationships with existing vendors. Primarily responsible for successful delivery oversight and gathering information for processing insurance claims on damage vehicles.
  • Provided overall leadership over 20 employees and responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations.
  • Increase overall employees performance with training and coaching to ensure that lines of communication are always open. Strive to achieve and maintain high leave of customer service and resolve or assist in resolution of customer service issues.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Identify problems with automobiles drafting order for repairs.
  • Cleaned vehicle exteriors and interiors in compliance with company standards.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Estimated labor requirements to support anticipated workload
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Tracked scheduled, prioritized, and managed time effectively to meet deadlines.
  • Cleaned vehicle exteriors and interiors in compliance with company standards.
  • Assess vehicle maintenance status and completed needed service.
  • Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
  • Operate steamers, hoses, vacuums, and other equipment.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
06/2010 to 03/2013
Building Operations Spurs Sports & Entertainment City, STATE,
  • Served as member of Building Operations Crew to helped with setup and execution NBA games, concerts, and other events in building.
  • Responsibilities included, concourse set ups, locker room set ups, chair sets, stage build. Maintain and change arena set ups between events, moving chairs and tables, and re-organizing building from prior event.
  • Assisted with supervising over 50 contracted labor staff, assigning them duties as it relates to event set-ups/breakdowns, and training said staff in proper techniques.
    Supported other departments, such as Event Services and Housekeeping, in efforts to prepare for and execute events. Reviewed setups and checklists to ensure completion before building is opened to public for events.
  • Assisted in tracking of equipment inventory. Stored arena equipment in clean and well-organized manner.
Education
Expected in 05/2007 to to
High School Diploma:
Nemo Vista High School - Center Ridge, AR
GPA:

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Resume Overview

School Attended

  • Nemo Vista High School

Job Titles Held:

  • Rental Professional
  • Production Manager
  • Building Operations

Degrees

  • High School Diploma

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