rental professional resume example with 12+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Skills
Detail-Oriented
Recordkeeping and File Maintenance
Microsoft Office
Excellent interpersonal skills
Excellent Leader and team member
Strong, well-developed work ethic
Exceptional Customer Service
Manage Inventory
Customer Delivery
Correcting Discrepancies
Quality Assurance
Management
Work History
10/2022 to 04/2023Rental ProfessionalCelanese | Greenville, SC,
Execute sales and marketing initiatives which increased revenue for company by 10%.
Resolve customer disputes to maintain positive relationships and increase customer base.
Proudly represent dealership with professionalism and excellent customer service.
Communicate effectively with customers addressing their questions and concerns in reference to reservations or rental vehicles.
Educate customers on insurance coverage to include deductible requirements.
Arrange repairs of damaged vehicles or arrange for replacement vehicles if needed.
Performed and Complete daily administrative tasks to include conducting vehicle audits.
Cleaned serviced, loaner, and gallery vehicles.
Cleaned vehicle exteriors and interiors in compliance with company standards.
Operate steamers, hoses, vacuums, and other equipment.
Responsible for spot checks and managed paint correction onsite as needed.
Tracked scheduled, prioritized, and managed time effectively to meet deadlines.
Communicated with various teams were involved in vehicle orientation process.
Managed inventory and reordered supplies, when needed.
Troubleshoot issues and escalate to management through appropriate channels when needed
09/2013 to 07/2022Production ManagerEnterprise Holdings Inc., Rent-A-Car | City, STATE,
Confident self-motivated production manager for nationwide vehicle rental company, responsible maintaining rental vehicle inventory for international airport.
Ensuring vehicles are always ready for customers to rent. Maintaining constant contact with multiple area vehicles repair shops to ensure that inventory is repaired and return to airport in timely manner.
Direct and organize all reservations and pick-ups, develop relationships with existing vendors. Primarily responsible for successful delivery oversight and gathering information for processing insurance claims on damage vehicles.
Provided overall leadership over 20 employees and responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations.
Increase overall employees performance with training and coaching to ensure that lines of communication are always open. Strive to achieve and maintain high leave of customer service and resolve or assist in resolution of customer service issues.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Identify problems with automobiles drafting order for repairs
.Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Estimated labor requirements to support anticipated workload
Maintained awareness of vehicle market trends to assess customer demands and budgets.
Assess vehicle maintenance status and completed needed service.
Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
Suggested add-on services that would be helpful to customers and improve bottom line.
06/2010 to 03/2013Building Operations Spurs Sports & Entertainment | City, STATE,
Served as member of Building Operations Crew to helped with setup and execution NBA games, concerts, and other events in building.
Responsibilities included, concourse set ups, locker room set ups, chair sets, stage build. Maintain and change arena set ups between events, moving chairs and tables, and re-organizing building from prior event.
Assisted with supervising over 50 contracted labor staff, assigning them duties as it relates to event set-ups/breakdowns, and training said staff in proper techniques.
Supported other departments, such as Event Services and Housekeeping, in efforts to prepare for and execute events. Reviewed setups and checklists to ensure completion before building is opened to public for events.
Assisted in tracking of equipment inventory. Stored arena equipment in clean and well-organized manner.
Education
Expected in 05/2007 to to High School Diploma | Nemo Vista High School, Center Ridge, ARGPA:
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