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Rental Manager/Receptionist Resume Example

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RENTAL MANAGER/RECEPTIONIST
Summary

Motivated professional considered talented leader and driven problem solver. Brings 10 years of experience in various roles. Offers outstanding attention to detail and team coordination.

Skills
  • Sales and marketing
  • Microsoft Office
  • Team building
  • Administrative support
  • Front desk operations
  • Oral and written communication
  • Patient callbacks
  • Records maintenance
  • Strong leadership capability
  • Cooperative team player
Experience
D & D RV And Auto LLC | West Alexandria, OHRental Manager/Receptionist 11/2015 - Current
  • Prepared and submitted reports to supervisor.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Answered telephones to assist customers and resolve issues.
  • Explained policies and reviewed documentation to obtain signatures.
  • Collected payment by processing credit card transactions.
  • Updated and maintained rental agreement files and documents.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Supervised and coordinated work of cleaning crews and rental technicians to optimize productivity and enhance results.
Dayton Eye Associates | Beavercreek, OHReceptionist07/2015 - 11/2015
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Entered data in medical software to keep records of patient information.
  • Scheduled/cancelled/rescheduled optical appointments for patients.
Green & Green Lawyers | Dayton, OHReceptionist/Assistant Secretary10/2011 - 07/2015
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Sorted incoming mail and directed to correct personnel each day.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered telephones and directed calls to appropriate staff members.
  • Created professional memoranda, letters and legal documents copy for secretary's, meeting expected deadlines for distribution.
  • Entered data in Microsoft Office software to keep records of legal client information.
  • Developed reports and documents by taking dictation and transcribing meeting notes.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Hip-Stirs Coffee House | Brookville, OHBarista09/2007 - 10/2011
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Listened to customer desires and needs to recommend optimal products.
  • Prepared more than 30 drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Greeted over 30 customers daily, answered questions and recommended drinks and pastries.
  • Maintained calm demeanor during high-volume periods and special events.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Managed morning rush of over 30 customers daily with efficient, levelheaded customer service.
Education and Training
Tri-County North High School | Lewisburg, OHHigh School Diploma05/2011
Wright State University | Dayton, OHSome College (No Degree) in Nursing
Sinclair Community College | Dayton, OHioSome College (No Degree) in Nursing
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Resume Overview

Companies Worked For:

  • D & D RV And Auto LLC
  • Dayton Eye Associates
  • Green & Green Lawyers
  • Hip-Stirs Coffee House

School Attended

  • Tri-County North High School
  • Wright State University
  • Sinclair Community College

Job Titles Held:

  • Rental Manager/Receptionist
  • Receptionist
  • Receptionist/Assistant Secretary
  • Barista

Degrees

  • High School Diploma
    Some College (No Degree) in Nursing
    Some College (No Degree) in Nursing

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