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Rental Associate Resume Example

Resume Score: 80%

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EC
RENTAL ASSOCIATE
Professional Summary

Business Analysis/Finance graduate aiming to utilize strong prioritization skills and analytical ability to achieve goals of a company. Ability to communicate effectively and great at solving problem. Excellent time management and a proactive self starter. Proficient in basic skills of Microsoft office suite including MS Access, MS Excel, MS Word, etc. Excellent verbal, written and presentation skills with the ability to effectively interact with others at all levels. Goal is to get into the field of Analyst.

Skills
  • Database management (producing and executing plan for projects; monitoring progress of projects status, milestones, achievements and budget)
  • Identifying improvement opportunities through review of all operating model component, while exploring alternative solutions and scenarios
  • Microsoft Word (page setup, compare and merge documents, create and use templates, share and protect documents, format documents)
  • Excel (creating spreadsheets, tables, analyzing data, macros, pivot tables & chats, formulas, grouping data, functions, data validation)
  • PowerPoint (create presentations, interactive slideshows, inserting, embedding and linking media and data & videos)
  • Customers Services (ability to present complex information in understandable and compelling manner) (excellent judgement and ability to work independently; intensive attention to details)
  • Knowledge in accountancy such as Asset (Fixed), Liabilities (current and long term) and Shareholder equity, Debit & Credit when or how to apply in T Accounts, General Ledger, Journal entries, Account reconciliations, Balance sheet (statement of cash flow, income statement)
  • Knowledge in doing tax return, budgets, logging paperwork, merchandise sales, account development, time management, project management, organized, relationship building, efficient multi-tasker and strong verbal and written communication skills.
Work History
12/2020 - CurrentRental Associate | Company Name - City, State

Manages account receivable, keep branch location operational smoothly along with six agents locations. Manage Hike-Net (system delegated to assigning units (trucks) for Hikers (drivers) to carry out. Keep preventive maintenance on all units (100 trucks) current. Maintain daily yard check, foster existing customers satisfaction in fast-paced and dynamic workspace. Created and maintain information in Rental-Net (system used to set up rental or lease contracts.

Daily task:

  • Complete yard check
  • Check in any units that were turned in overnight
  • Complete inspection and VPF (verification processing form) for any units that were turned in overnight
  • Identify any units that do not match up with what is on yard check and investigate
  • Update status of units that have been washed to "AVAILABLE"
  • Print Sub/Dead Report and review with service manager
  • Run Vehicle Status reconciliation
  • Log on to Jabber
  • Make sure all reservations have vehicles assigned
  • Set up hikes for morning reservations without truck
  • Identify any units that are due PM (Preventive Maintenance)
  • Review inbound planner
  • Review Sister City report (inbound & outbound)
  • Review Open RA (Rental Agreement) report
  • Complete all Household Callbacks
  • Complete all OW (One-Way) confirmation calls
  • Complete Rewrites
  • Complete Fuel Tickets
  • File all inspections
  • Scan all insurance certificates
  • Run Reconciliation
11/2015 - CurrentSubcontractor (Self Employed) | Company Name - City, State

Checked in with dispatch on future appointments and update with current locations. Generated consistent referrals (about 8-12 daily) and repeat business by providing friendly and fast services. Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions. Updated personal logs (9) and business tracking documents accurately and according to schedule requirements. Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs. Interacted with 20 plus customers daily and pleasantly to meet needs and drive satisfaction.

  • Observed all residential and commercial building codes and obtained permits when necessary.
  • Delivered high level of service to all customers and effectively resolved issues.
08/2010 - 12/2015Financial and Administrative Service Rep. | Company Name - City, State

Provided service and sales to walk-in customers. Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office documents filing and organizing, managed quality assurance program including on site evaluations, internal audits and customer surveys. Provided onsite training, input customer data into system, updating information regularly with changes to buying habits. Created communication strategies to meet client objectives. Identified appropriate solutions to minimize issues and quickly solve problems. Processed payments and returned receipts, cash, coin and payment cards to customers and vendors. Delivered exceptional level of service to each customer by listening to concerns and answering 50 questions daily. Monitored multiple databases to keep track of all company inventory.

  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved problems, improved operations and provided exceptional client support.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Liaised with customers and funding sources to identify and remove roadblocks to business funding.
06/2009 - 07/2010Customer Service Representative (Canvasser) | Company Name - City, State
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Regularly exceeded daily sales 3-4 daily and product add-on quotas.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Educated customers on promotions to enhance sales.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
Education
05/2019Old Dominion University, City, StateBachelor of Science: Business Analysis/Finance

Some relevant courses taken: Spreadsheet Modeling Analyst, Simulation Modeling Analyst, Investment, International Financial Management, Management Science, Principal of Accounting, Intermediate Accounting, Managerial Accounting

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Old Dominion University

Job Titles Held:

  • Rental Associate
  • Subcontractor (Self Employed)
  • Financial and Administrative Service Rep.
  • Customer Service Representative (Canvasser)

Degrees

  • Bachelor of Science : Business Analysis/Finance

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